TiVo Launches $50 Streaming Video Player to Take On Apple TV, Roku, Amazon Fire TV

Discussion in 'TiVo Stream 4K' started by mbernste, Jan 7, 2020.

  1. rczrider

    rczrider Active Member

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    It required an update when it was first powered on, but I don't think there have been any since.

    It's only been about a month since release, though, and in TiVo's defense, it does take time to make the update, test, and push out. Don't get me wrong: this thing was buggy from day one and clearly would have benefited from more (or any?) beta testing before release.

    I am 100% confident that they will release at least one update in June and possibly another in July-August. I'm guessing the first one will address easy things (maybe opening up some of the hidden A/V settings and turning off mandatory HDR). Maybe the CEC issues. My complaints with the TS4K are relatively minor, but still borderline deal-breakers (like the aforementioned always-on HDR). CEC seems to be a huge problem for folks and one of the bigger reasons to send it back.
     
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  2. aaronwt

    aaronwt UHD Addict

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    They better not be charging me shipping for a defective product. If they do I will need to take it up with my credit card company. Because my TiVo Stream 4k is easily defective. Either that or they launched it with Beta(or worse, Alpha software). Either case should result with free return shipping.
     
  3. aaronwt

    aaronwt UHD Addict

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    You mean easy things that could have easily been addressed before the launch? Yet they decided to launch it anyway with borked software.

    To me it seems like the people at TiVo working on this, never even tried using it themselves. If they did, they should be ashamed of the state of the STream 4K when it was released. Because I would like to know why they thought this was ready to be released.
     
  4. rczrider

    rczrider Active Member

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    While I don't disagree in principle, I also don't think they ever advertised free return shipping, nor does any page on their site indicate that return shipping is free if the product is defective (in fact, it says the opposite, that buyer is always responsible for return shipping).

    And don't get me wrong: if I return it next week, I will absolutely expect free return shipping given that they (probably) released a device they knew wasn't ready for primetime (though they not have realized just how bad it was).

    I just think it's important to understand that there's a difference between good customer service (free return shipping due to it being defective) and policy (which is pretty clear that return shipping is on us).
    I know little about TiVo since I've never owned or used anything by them before now, but from what I've gathered, my guess is that this thing was probably outsourced. The TiVo Stream app may have been done in-house, but I wouldn't be the least bit surprised to find out they gave a developer specs ("HDR is great, make sure they always have that available!" and "WTF is CEC, that's not important.") turned it on when they got some sample units, and decided it looked good. Based on the survey, they're really focusing on the Stream app (both its current functionality and future improvements) and so that's likely the bulk of what they tested.

    Again, just my guess.
     
  5. RIKNIK

    RIKNIK New Member

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    Just wondering if TIVO monitors this forum? I have been on other product forums where the company actually has a presence and actually addresses questions and complaints. Is it to much to ask that a company spokesperson address these issues or are they so embarrassed of this product launch that they are ignoring customer issues.
     
  6. rczrider

    rczrider Active Member

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    The survey mentioned this forum, so they're at least aware of it. tivopm is an active(ish) user in the TiVo sub on reddit who (supposedly) works for TiVo.
     
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  7. Joe3

    Joe3 Active Member

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    Some here are in a classic state of denial after the acquisition of TiVo by the non tech company, Rovi. Clearly, this is not the first time Rovi has aimed the TiVo ship into the rocks. The first time Rovi steered this ship to wreck, shame on them. The second time, shame on us for ignoring the first time. But the third time Rovi attempts to steer the TiVo ship into the rocks is clearly no accident! As difficult as it is for some to accept, it's being done deliberately.

    The TiVo's Board and Rovi need to be investigated for conflicts of interest!
     
    Last edited: May 29, 2020
  8. rczrider

    rczrider Active Member

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    I know nothing of which you speak, but always remember Hanlon's razor: "Never attribute to malice that which is adequately explained by stupidity."
     
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  9. Joe3

    Joe3 Active Member

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    Or perhaps, it's better for the stupid to think them stupid. Rather than reveal themselves and be caught.
     
  10. ElT60

    ElT60 Member

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    Rovi and Tivo are not two distinct entities. The Tivo board of directors is the 'Rovi' board of directions. Not sure how get conflicts of interest when the same folks on the exact same board. ( The Rovi name primarily got dropped in that 2016 acquisition).

    A contributing issue is probably
    TiVo prepares to split its business into two as it pursues sale – TechCrunch
    Followed by
    "...Today, the company announced those plans have been put on hold as it has instead merged with technology licensor Xperi Corporation, in a $3 billion deal. ..."
    TiVo merges with technology licensor Xperi in $3 billion deal – TechCrunch

    I don't think this deal is technically complete, but there is clearly some "fog" as to who is going to be in charge when it is done. Xperi makes most money on IP but is more physical tech IP. Maybe that is happy medium that will help the Tivo subset or they'll just spin it out. Most of the Tivo(Rovi) board isn't going to make it through the merger. So there is a new "sheriff' coming to town. But in part that also creates some 'fog' . So the quote above has a good chance of being close to appropriate. ( technically may not be overt stupidity but "not knowing , not skilled " probably plays a role. )


    P.S. I think "steering" was the problem. More so lack of steering. It wouldn't be surprising if this streaming box has multiple different objectives at differnt points along the development. For example, the number keys on the remote and then the Tivo App basically ignoring and/or not enabling them in some clear function is probably due to a change of direction. ( at one point tighter integration with OTA was a key objective and then someone late in development waves arms and it wasn't. ). the Tivo suggestions on the AndroidTV home screen ( that seem to be disruptive ) probably a relatively late addition. (and fails). The zig-zagging on objectives probably played a role in its current state.
     
    Last edited: May 29, 2020
  11. Bierboy

    Bierboy Seasoned gas passer

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    The really sad thing about this is there are SO many other better options (both in that price range as well as out of it)...and I've tried several. And stuck with the  TV 4K on my main TV and the Roku Express and Ultra on our other two.
     
  12. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    We used to feel listened to here. The TiVo VP/GM of Consumer Business was active on this forum we call TCF, but no longer works for TiVo. A few others were here but are now gone from TiVo and TCF now too. They were probably the targets of negativity more often than they received useful feedback and appreciation for their efforts, so I'm not surprised nobody else wants to be visible here now. I also doubt the company in its latest incarnation is encouraging it.

    TiVo employees do interact with users for specific testing and survey purposes on the Facebook Group called TiVo.Innovate. I'm not in the other Facebook Groups, so can't comment on those. Plus there's that person on Reddit someone mentioned up thread.
     
  13. Joe3

    Joe3 Active Member

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    I don't know why there is such a lack of knowledge about how a Board of Directors works. I've served on a number of boards and I chaired some as well. A good board does not have members working for the company and should be independent entities or it's not really a board. The Board oversees the workings of the company. The Board of Directors is usually responsible for hiring the CEO. The Board of directors is usually made up of people who are in the field of the mission of the corporation they serve. You have some politicians on the board. Also, you have some people who are in the field of the technology and you sometimes have just ordinary citizens.

    Again, the board is responsible for the hiring of the CEO which has been a big TiVo problem. It is the board members background, resumes that have to be look at for any conflicts of interest that they might have with the technology of the company and or its expansion.

    Let's just say you have someone on the board or a few members of the board that are coming from a competitive fields of technology and who might not indirectly benefit from the TiVo success, but by TiVo failure. No one really knows because this isn't much of a public Board and its behavior is suspicious based on the choices of past CEOs.

    Some boards aren't any good. They have lousy rules of engagement. They could have proxy voting. They could have distant proxy voting and not even be present for votes. They could be voting without a quorum. It could be one guy doing and making all the decisions. The board has to be investigated. It's too much of a coincidence that they keep making the same mistakes over and over and over again. Somethings wrong there and it Has to be investigated because that's where the problem is stemming from. Not the poor saps who are left to engineer this debacle. But right at the top. Beyond the CEOs to the clowns in the clown car that keeps hiring bad CEO's. Maybe they hire based on personal relationships and if their friends or family members of a particular Board member. No one really knows. The board of TiVo has to be investigated for irregularities in voting and rules, if any. No one knows How these guys/gals operate. But their results are always miserable and not adequate enough, and don't meet the standard enough, results. Poor results are strewn across all these threads and that much is clear. So many people can't be wrong. Can't be lying about their experience which is mostly piss pot poor.
     
    Last edited: May 30, 2020
  14. Jun 1, 2020 #1854 of 2219
    GBK33

    GBK33 Member

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    I don't think so, I'm liking it more and more every day. With some firmware and feature upgrades it will be great
     
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  15. Jun 1, 2020 #1855 of 2219
    aaronwt

    aaronwt UHD Addict

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    This morning I reset the Stream 4K that I had been trying out.

    So a few minutes ago I finally called today to return both of my Stream 4K units. They said I would not be charged for return shipping and would get a full refund. I guess I'll see if that will actually be the case.

    I figured they would have me ship both of them back in the same box. One hasn't even been opened yet. But they sent me two shipping labels and the CSR said I need to return each one separately.o_O

    Of course I just threw out all my small boxes. Now I'll need to find a couple at work that will work with the FedEx return label.

    I might revisit the Stream 4K in the future. But the always on HDR and HDMI-CEC issues are just too big of a deal for me to have to deal with. When there is no way to know if or when it will ever be fixed properly.

    I had hoped there would have been a quick update to address some of the issues. But there has been no update after the initial update I had on May 9th. After i first setup the Stream 4K.
     
    Last edited: Jun 1, 2020
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  16. Jun 1, 2020 #1856 of 2219
    trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    Xperi and Tivo are officially merged as of today. TIVO stock symbol is no more. IT's XPER now.

    I read after the Xperi merger that the plan is to still spin off the company into 2 parts - IP and Product.

    One of the plans for the combined company is to embed the STream 4k on connected tvs. Xperi has relationships with all the tv manufacturers. Similar thing in automotive. They want to use Tivo's metadata search to combine with their HD Radio product and automotive relationships.

    I take it Shull is no longer CEO. Jon Kirchner is the CEO of Xperi.

    Xperi Holding Corporation - Investor Relations
     
    Last edited: Jun 1, 2020
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  17. Jun 1, 2020 #1857 of 2219
    Mikeguy

    Mikeguy Well-Known Member

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    Let's see if anyone new knows what a DVR is, or cares.
     
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  18. Jun 1, 2020 #1858 of 2219
    ElT60

    ElT60 Member

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    " ...The platform will combine Xperi Corporation’s leading product offerings in the home, auto and mobile device ecosystems with TiVo Corporation’s best-in-class content aggregation, discovery and recommendation engines – creating unique opportunities for content providers, consumer electronics manufacturers and automotive makers. ...
    ... and bring new and exciting inventions to is licensing customers. ...
    ... we will be well positioned to achieve even better patent monetization outcomes, greater cash flow generation and long-term value creation.” ... "
    Xperi and TiVo Complete Merger

    If a DVR is a 'content aggregator' then perhaps care. But they are probably not going to directly contract the construction or in some case do primary design physical hardware themselves.

    However, if "content aggregator' is the Tivo Guide app on Android TV then a bad sign. If it is the "Tivo next up" on the Android TV home screen even worse sign.


    It is harder when a company does several things to talk to the investors about each the smaller value add business. ( they mainly just want to hear about the higher margin stuff that will float the stock price higher. ). I wouldn't necessarily draw deep conclusions on dot the i's and cross the t's of the DVR/Streaming segment from the press release. But it is somewhat indicative that they probably will be looking to spin out heavy duty production product development if they can. Not sure what the good candidates would be .
     
  19. Jun 2, 2020 #1859 of 2219
    Furmaniac

    Furmaniac Active Member

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    I was wondering if anybody had tried Xumo on it. You can't change channels and you can't get to the guide set back button shows the Guide for a half a second. Works fine on my fire stick and Roku.

    As others have noted here I find Pluto much much better than TiVo Plus. Do you think we can expect Pluto to be integrated into TiVo's guide?

    Sling is free for everyone while we're home with the Coronavirus pandemic. There is no signing in necessary. But TiVo has not chosen to put sling into the Guide for people who are using it in that matter... that's a shame. People might subscribe to Sling if they like it integrated into TiVo guide and as long as it's free I think TiVo has made one of their usual mistakes there.

    TiVo sent me a survey about the stick and I let them have it. The search is very inaccurate. There are programs on Disney Plus and on Prime which give search results showng info but with no button to press to take you to an app. Some just ignore Prime and say it's only on Google Play Movies when that's not so. ..
    And when it's only on Google Play, you can't add it to My Shows.

    I like neither the main Android screen nor the TiVo screens. Very busy & complicated. RUKO is organized so nicely.
     
  20. Jun 2, 2020 #1860 of 2219
    eherberg

    eherberg Active Member

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    The Sling 'Happy Hour Across America' promotion ended on May 15th.
     
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