I've been a customer for 15 years, I've owned at least 8 Tivo's starting with the series two. Exactly three years ago + two weeks I purchased a top of the line Roamio and three mini's with lifetime service. I spent about $1500. Today I get a message on my TV that HDMI is not supported. That was a real surprise since it was working last night. Called support and after a hour of trouble shooting they say we have to replace the Raomio. Ok, stuff happens, but then I get the bill, $400+, which includes replacement box fee and new lifetime service. I'm thinking why did I buy a warranty and a lifetime service that basically cost 4 years of service at the normal price. I would expect good customer service to evaluate the situation, offer to sell me an extension on my warranty (it did expire, but less than two weeks ago), replace the box and transfer the life time service. No, that is not possible, best deal they can waive the replacement fee (ok, not bad) and sell me another lifetime service for $200 (not a horrible price), but the new box doesn't come with any warranty, so if it goes out in a month, I'm on the hook for another $400. Not going to happen. The min's still work, just not the main HDMI port (so I'll switch to component for now, and am looking into a replacement from my cable company). What is really sad, but I'm glad for the experience now, is I was planning a replacement for two of my older TIVO's (HD's) with two Bolts for Xmas. Not now. I'm done with Tivo. While I like the product, it is just too expensive to own.