TiVo is working on a fix for transferred shows that freeze while playing

Discussion in 'TiVo Bolt DVR/Streamer' started by Phil_C, Aug 30, 2018.

  1. Phil_C

    Phil_C Active Member

    Oct 28, 2011


    Way back, I ran a damaged test show through Avidemux, but it failed with errors no matter what settings I tried.

    Might be worth a try by David Bentley with different software. But -- holy moley -- how much time would those four steps take if he has 150 hours of programs like I did?

    I kept my original undamaged programs on the old Premiere, so I was able to transfer them this week. My job is done! :)
    krkaufman likes this.
  2. krkaufman

    krkaufman TDL shepherd

    Nov 25, 2003
    Was mostly a theoretical question, as I believe the orig box is gone in his case. He’d have to acquire a TE3 box, after testing/verifying the process for offloading and fixing the video.
  3. tommage1

    tommage1 Well-Known Member

    Nov 5, 2008
    One more update, I transferred the show that froze again. This time it worked. Have no idea why. Also transferred half a dozen other shows. They all worked. Some MPEG-2 from OTA, some H.264 compressed cable. So maybe it IS fixed. Just can't explain why the one show froze, then worked fine when transferred again (a new transfer of the same recording.) All my transfers were TE3 Roamio to TE4 Bolt. And yes, when I transferred the damaged/freezing show back to the Roamio (direct, not using Tivo online), it still froze.
  4. pfiagra

    pfiagra Well-Known Member

    Oct 13, 2014
    My previously problematic shows have now successfully transferred with the newest update. Finally!
    HerronScott and kpeters59 like this.
  5. David Bentley

    David Bentley New Member

    Apr 6, 2020


    The process of transferring them to the Bolt TE4 permanently damaged them (the transferred ones, not the originals), causing the freeze problem.

    I don’t believe the programs are “damaged.” I had about 20-30 recordings that paused after transfer. After the new upgrade on the TE4, I am down to six that now pause. So if they paused, and now no longer pause, they weren’t damaged.

    Once damaged, they would always freeze, including if you transferred them from the Bolt to a phone or even back to the Premiere.

    I asked if you tried to stream the transfers that paused, because I have. I discovered that that play correctly when streaming, but not when watching on the box itself. Theoretically, I could stream the show on my iPad and mirror my iPad on my appleTV and watch that way. But why do that extra step.

    Calling them was useless, as it was nearly impossible to get anyone on the phone to even understand the issue.

    That’s the biggest problem with TiVo. S*it support where nobody understands what you are trying to tel them.

    But I still would do a test transfer of a single program every time the Bolt TE4 was updated. It finally paid off this time.

    You mentioning this made me check my paused programs and I discovered they didn’t pause anymore. So thank you for the post.

    Truthfully, I wonder if this got fixed accidentally in the course of making other changes that just happened to affect this issue. It certainly was not a TiVo priority.

    To me the issue appears to be copyright protection on the recording. Everybody want to prevent people from bootlegging digital copies of programs. So there is something happening in the transfer that makes it look like it’s going from a TiVo to another device, triggering the copy protection to kick in and pause the program. I think that’s why it plays when streaming and not when playing on the box. Trying to get the TiVo support to follow that is impossible.
  6. David Bentley

    David Bentley New Member

    Apr 6, 2020
    I believe the orig box is gone in his case. He’d have to acquire a TE3 box, after testing/verifying the process for offloading and fixing the video.

    Yes original box is gone. I have a Roamio and Premiere running TE3. I transferred from bolt to Roamio with TE4 to TE4, TE4 to TE3, TE3 to TE4 and TE3 to TE3 (Bolt to Roamio) and still pausing on six programs. I believe they are all copyright issues because they are all sports and three are on Fox and you can’t transfer FX and FXX programs.
  7. David Bentley

    David Bentley New Member

    Apr 6, 2020
    Is this problem ever going to get fixed? Hello TiVo are you out there? You tell me the problem is fixed. You lie. It is not. Your customer service is ****. Nobody helps. You defraud your customers promising something they cannot do. What is your problem?
  8. polyTV425

    polyTV425 New Member

    Aug 25, 2020
    I gave up (and forgot about the issue until I got the alert for this subscribed thread). I have been an ardent defender of Tivo since Series 1, but between this issue and my struggles with Optimum and Cablecards (the latter which I rank as the most frustrating customer experience I have ever had in my entire life, by a factor of 10x), I had to realize that it is time to start putting Tivo behind me.

    I am writing this with regret as there are still things I love about Tivo, mainly the remote and its functionality (including FF/REW) that no one has been able to replicate.

    But a reality that is we are realizing a lot of the best content we want has moved over to streaming, and is almost always 4K and higher quality that we can't get with Optimum.

    We even tried Hulu Live TV and Google TV for live TV, and the quality of both was far superior to live TV coming across Optimum on our Tivo (also factoring in the fact that Tivo allegedly softens PQ, which you'll find discussed on other threads).

    So it has me wondering if I should really care any more about minor issues like these, which remain unresolved for so long, when I am feeling like I am defending old tech that I likely won't use much longer.
  9. David Bentley

    David Bentley New Member

    Apr 6, 2020
    I’ve very well aware of the world we live in.

    My problem is the fraud aspect of this. If you advertise the ability to do something and you can’t, that is fraud. Period. There should me ministry compensation from TiVo to the customer for this or a resolution.
    There are shows/programs/events that you CANNOT get anywhere else unless you recorded it on your TiVo.
    The show/programs/recording I am having problems with I can stream on my phone and iPad but they don’t play correctly on the device. If you can stream them there isn’t a problem with the recording. It means TiVo ****** it all up. Because they ****** it up, they should un-**** it.
  10. elorimer

    elorimer Member

    Jan 1, 2012
    I got a Bolt some years ago to do out of home streaming and discovered this problem in transferring Her shows from the Roamio to the new Bolt on TE4. Fortunately discovered it in time to roll back to TE3.

    She prefers TE3 for Her Tivo after that brief introduction to TE4, and there we have been for the last several years. I cannot risk the loss of Her shows if I were to move to move Her Bolt to TE4, and I cannot swap Her Bolt for the old Roamio, so I am prevented from fooling with this.

    So I am unclear on this: Is it believed that this is fixed?

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