TiVo is working on a fix for transferred shows that freeze while playing

Discussion in 'TiVo Bolt DVR/Streamer' started by Phil_C, Aug 30, 2018.

  1. David Bentley

    David Bentley New Member

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    Apr 6, 2020

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    This guy is full of ****. It have everything to do with the new “experience” they have. I transferred programs from a Premiere to a Bolt, and yes they froze in the same place each time when watching on the bolt. But if I stream the bolt on my phone, program plays fine.

    Also, If you downgrade you new experience TiVo on the Bolt to the old one, and transfer the programs from the Premiere, everything is fine. The shows play correctly. When you then upgrade again to the new experience they play fine. TiVo is a **** company that does not care about their customers. Just look at their **** call center. No way to talk to anybody that has a clue how the TiVo works at all. If I could buy my cable box and not lease I’d dump TiVo. Just a ****** company run by ****** people who don’t give a ****!
     
    mtepper27 and chiwolve like this.
  2. polyTV425

    polyTV425 New Member

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    Aug 25, 2020
    Hello forum! I was wondering if this issue has been fixed.

    I am a long time Tivo user since Series 1, and just recently upgraded one of our Bolts to an Edge. Sure enough, transferred recordings freeze about 10 minutes in on the Edge. Super frustrating to see other users complaining about this for so long.

    Would upgrading my Bolt to TE4 and re-transferring help? Any thoughts appreciated. This is enough of an issue that I'm considering returning the Edge.
     
  3. David Bentley

    David Bentley New Member

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    Apr 6, 2020
    Question, are they both running the new experience, or is one the old experience and one the new experience?

    I solved the problem by putting both machines in the old experience, transfer the recordings, then upgrade the experience after transferring the programs to the new box. PIA but works.
     
  4. pfiagra

    pfiagra Well-Known Member

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    Unfortunately, the Edge cannot be downgraded to the old experience (TE3).
     
  5. pfiagra

    pfiagra Well-Known Member

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    I had this same problem with transferring from Bolt to Edge, and both were on the new experience (TE4). Couldn’t get it to work. IIRC, it seemed to happen mostly (only?) with shows broadcast in a specific resolution. I don’t remember though if it was 720p or what.
     
  6. polyTV425

    polyTV425 New Member

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    Aug 25, 2020
    Curious, did you just give up, or ever find a solution? I tried Tivo support today, and they followed the script of rebooting the box, etc. Not a thing has worked.
     
  7. pfiagra

    pfiagra Well-Known Member

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    I eventually just gave up. Nothing critical on the Bolt that I have to watch. Most of the recordings have been sitting there for months and I haven’t watched them yet. I haven’t yet sold the Bolt (no lifetime) so I could always plug it in and watch the shows. But who am I kidding? (Um...myself)
     
  8. tommage1

    tommage1 Well-Known Member

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    Hard to say, if you mean permanent fix that works for everyone. I always had the problem, ALL my recordings transferred from TE3 Roamios to TE4 Bolt using Tivo online froze, somewhere in the recording (not a fixed time for different recordings). I had given up, BUT a couple months ago I tried it and it worked. Could be around the time a TE4 update also made it so TE4 machines can fully format drives over 3TB. I did not extensively test, a few recordings, but none froze, in the past ALL froze. Make sure your Edge has the latest version of TE4, try again, if still freezing not sure what to say. By the way if you "sidegrade" your Bolt to TE4 if you want to go BACK to TE3 you will lose all your recordings, TE3 to TE4 keep recordings, TE4 to TE3 lose recordings.

    This being said I may transfer a few more shows as a test. someone mentioned shows with skip would freeze, shows without would not. For me as I said they ALL froze, skip or not, some very old SD recordings included, no skip.
     
  9. tommage1

    tommage1 Well-Known Member

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    For fun I tried transferring a couple shows from TE3 Roamio to TE4 Bolt. 1 hour HD current network show with skip transferred fine. 1/2 hour SD vintage show freezes after 10 minutes. So whatever the problem is it's not fixed (and probably never will be, it's been a LONG time)
     
  10. tommage1

    tommage1 Well-Known Member

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    What kind of stinks is there is no error message or failure reported. Shows all seem to transfer fine, entire recording shows up and green bar is full. But some freeze somewhere into the recording. What this means is unless you TEST every show you transfer you might THINK everything is fine. But later when you go to watch at least some will freeze. Fortunately can test with fast forward. Ok if doing a few at a time. But if you transferred a lot of shows (I've done hundreds in the past), testing all would be a pain to say the least. Let's start a fight, if you want to do transfers/backups/restores STICK WITH TE3 ;) Which leaves out Edge.
     
  11. Phil_C

    Phil_C Active Member

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    Well, here we are two years later -- and this problem may finally have been fixed with TE4
    21.10.1.v8. I have tried a transfer from my TE3 Premiere to my TE4 Bolt after every TE4 software update, and have had the playback freeze issue every time.

    Until today.

    So far I have transferred a dozen episodes of two different shows, and all have played through. To be clear, I just FF'd through them or jumped to each marker until reaching the end. This always failed previously. But every transferred episode worked today.

    If you had this problem, give it another try with 21.10.1.v8.
     
  12. David Bentley

    David Bentley New Member

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    Apr 6, 2020
    TiVo isn’t doing a ******* thing. I had a Bolt tuner go bad and needed to replace that box. I transferred everything back to my Roamio and everything freezes after transfer. If I go to the App and play from there, it’s fine. Any lawyer out there? We should sue the **** out of TiVo for false advertising. If they say you can transfer from in box to the other and you can’t, that is illegal. I’ve upgraded and downgraded from the new experience and noting. **** you TiVo!
     
  13. David Bentley

    David Bentley New Member

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    Apr 6, 2020
    Question were the shows you were transferring pausing and now don’t pause anymore or were they “clean”? I had a Bolt and needed to get everything off of it because the tuner died and all I got was a blue screen no matter what I did (yes I hit the TiVo button blue and switched out HDMI and TV and same problem.). I forgot TiVo has the freezing issues so I transferred everything and got the pausing issues. I’ve upgraded and downgraded from the old and new experience and nothing. Still shows pausing.
     
  14. Phil_C

    Phil_C Active Member

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    Shows that were freezing every time are now playing through as they should -- after a fresh transfer!

    Has your Bolt received 21.10.1.v8? If so, have you tried to transfer a couple of shows that previously failed to play properly?

    I transferred and tested more than a dozen shows last night, and they work. I set many more to transfer overnight, and they are still processing. I will spot check more when the transfers are complete. (Yes, I know I can try programs that have finished, but I don't want to mess with anything until all transfers are complete.)
     
  15. David Bentley

    David Bentley New Member

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    Apr 6, 2020
    To be clear what device to what device and what user experience on both.
     
  16. Phil_C

    Phil_C Active Member

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    Read my post from yesterday.
     
    Last edited: Sep 4, 2020
  17. Phil_C

    Phil_C Active Member

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    The transfer of 150+ hours of programming is complete. I spot checked a couple of dozen random programs and they all play properly. So I have to consider this issue finally fixed. :)

    There were about a dozen "double transfers", where duplicate shows appeared on the receiving device, so that is still an issue. But this was a one-time thing for me, so I'm good.
     
    krkaufman likes this.
  18. David Bentley

    David Bentley New Member

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    Apr 6, 2020
    I asked the question because I think you misunderstood what I asked originally.
    I asked if the programs you were transferring were pausing then you transferred them and then they played correctly. Meaning were the programs on your Premiere transferred from another box and not playing correctly, pausing, and when you transferred them now, they became “clean” by not pausing anymore.
    Or were the programs on the Premiere “clean” and these new transfers to the Bolt today the first time the transfers to the Bolt were clean?
    I had a tuner go out on a 3 mo old TiVo Bolt and I had to return it for a replacement. I forgot about the issue of pausing until after transferring all my programs back to my Roamio and setting up the new Bolt which wiped out all my old programs.
    Secondly, did you ever check the App to see if the pausing programs also paused there, or did you just check the box exclusively?
    Thirdly, how many times did you contact TiVo about this? Two years is way to long to solve a problem like this.
     
  19. Phil_C

    Phil_C Active Member

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    Original programs on the Premiere TE3 were all OK and left in place untouched on that unit.

    The process of transferring them to the Bolt TE4 permanently damaged them (the transferred ones, not the originals), causing the freeze problem. Once damaged, they would always freeze, including if you transferred them from the Bolt to a phone or even back to the Premiere.

    So if you are saying that you transferred shows from your Roamio to a Bolt, thereby damaging them, and then transferred those damaged shows back to the Roamio -- I'm sorry to say that there is no way to fix them now. They will freeze on the Roamio or anywhere else you try to play them.

    If you still have the originals on the Roamio, then they would be OK and could now be transferred successfully.

    I was fortunate to get TiVo_Ted's attention two years ago, and exchanged several emails over the following few months. He did get TiVo to investigate and find the problem, but apparently had no control over when they would fix it. Calling them was useless, as it was nearly impossible to get anyone on the phone to even understand the issue.

    Ted left TiVo several months ago, so I mostly gave up on this. But I still would do a test transfer of a single program every time the Bolt TE4 was updated. It finally paid off this time.

    Truthfully, I wonder if this got fixed accidentally in the course of making other changes that just happened to affect this issue. It certainly was not a TiVo priority.
     
    krkaufman likes this.
  20. krkaufman

    krkaufman TDL shepherd

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    How about offloading them to a PC, and running ‘em through VideoReDo (or similar), before uploading back to a TE3 box with PyTiVo and then transferring over to TE4 (via the fixed update)?
     
    Last edited: Sep 5, 2020
    HerronScott likes this.

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