Tivo Is Unfair

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TMac9743, Jun 23, 2009.

  1. djtweed

    djtweed Member

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    I always generate a single use credit card number with a one month expiration date for these accounts.

    Then, when my year is over, they can NOT auto renew my account. If I'm happy, I go in, and put another single use CC number.

    If I do not want to renew, I can just walk away.

    <rant> When will they pass a LAW that mandates "Online Cancellation" of any account that was started online!!?!!</rant>
     
  2. kiwiquest

    kiwiquest New Member

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    Tivo's Funfair (some spongebob humor)
     
  3. nrc

    nrc Cracker Soul

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    You can also go into your account on TiVo.com and change your "future plan" at any time. If you don't want to cancel today and you don't want to risk getting charged for another year then just change your future plan to monthly.
     
  4. scandia101

    scandia101 Just the facts ma'am

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    It's not, unless like the OP you never canceled the service associated with the charges. To claim that the charges are anything but legitimate is fraud.
     
  5. scandia101

    scandia101 Just the facts ma'am

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    War against cable and satellite companies because people are to stupid to take care of their own finances? I don't think so.
     
  6. lofar

    lofar New Member

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    Disputing the charge is not fraud. You do not have to claim that the charges were not legitimate. For my credit card I have options beyond just claiming that the charges were not mine or illegitimate.

    Here are some examples that might apply:
    I'm dissatisfied with the quality of the service or merchandise.
    You are dissatisfied with the quality of the service or merchandise received. Note: You may be required to provide supporting documentation as to the nature of the quality of the service or merchandise.

    I received time/date sensitive service/merchandise too late.
    You ordered a service or merchandise for a specific time/date and it was delivered after that time/date, which was too late for its intended purpose.

    I haven't received service/merchandise.
    You ordered a service or merchandise that was never rendered/delivered, but your account was charged.

    I've been charged for a cancelled transaction.
    You cancelled a reservation, transaction, or recurring transaction and your account has been charged. No credits have been applied. Note: A cancelled recurring transaction may only be disputed if it has posted to your account after the cancellation date.
     
  7. shady

    shady Previously European TCF Club

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    Morgan...
    Read the first post again. The OP clearly states that he "didn't catch it (my fault)". The evidence points to him not calling TiVo last year.

    Do TiVo owe him anything? Of course not

    Would it be a nice gesture to refund the money? Absolutely.

    TMac9743, It's good that you've accepted that the situation is of your own doing. I get that you're angry, but you should direct that anger towards making sure you take control of your finances from now on. Who knows how much money you are needlessly throwing away. Treat it as a wake up call.
     
  8. wesmills

    wesmills New Member

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    OK, if we're going to start comparing TiVo to NTTA (I presume you pay your tolls to the same agency I do), then TiVo has officially gone in the crapper. :D

    All of the "we will keep billing you" so-called arrangements shouldn't be able to go beyond 30 days without affirmative action by the customer. This can be as simple as a clickable link in an e-mail, or call a toll-free number and "press 1 to keep your subscription alive." Heck, taking it one step further, if only there were some device that TiVo, Inc. could use to display a message on some form of screen that the subscribers might have at their locale, advising said customer that a charge is coming up. Hmmm... :confused: (Yes, I realize the latter wouldn't have helped OP, but it would help prevent other such situations where the TiVo is still in-use)
     
  9. BWINKLER92

    BWINKLER92 Member

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    There is a much better solution where you need not provide anything to the credit card company like a dispute. Simply call your credit card company and ask for a new card with a new number, say you think the number was seen by some persons that may use the number, which is not lying as it is true. Then with a new number that will stop Tivo for sure from billing you any more, with much less fuss than all the above ideas.
     
  10. mec1991

    mec1991 Cranky old coot

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    TMac9743,

    I suggest you PM TexasGrillChef for the name of his Dallas lawyer. :rolleyes:
     
  11. lessd

    lessd Well-Known Member

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    If one can do what you just suggested than why not just cancel the TiVo service in the first place, if the OP did not know he was about to be re-billed from TiVo why would the OP know to change his card. OH! on automatic billing the old number will sometimes still work for some venders, at least the first time, then the credit card co will ask the vendor to update their information. (This happened to me on the NY Speed Pass, I then just updated the card for them)
     
  12. TMac9743

    TMac9743 New Member

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    Thanks for all of your replies. For clarity, I accepted that paying last year was my fault. I refuse to accept that paying for the go forward year is my fault b/c I called 32 days after they billed my credit card instead of 30 days (which is within their cancellation window). Two days late on a service not used for 15 months just defies any notion of fairness -- I know there's a legal principle (can't remember the name) that arguably applies to this type of situation although I'm sure lawyers would debate for hours whether it truly does apply. Anyway, here's the update: I finally got through to the right person and they fixed it. Turns out they are fair ... if you are persistent enough ...
     
  13. scandia101

    scandia101 Just the facts ma'am

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  14. lew

    lew Well-Known Member

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    Disputing a credit charge is never fraud if the customer accurately states what happened. It's up to the credit card company to decide if a charge back is appropriate. Looks like tivo issued a credit so the OP doesn't have to try a charge back.
     
  15. Adam1115

    Adam1115 Well-Known Member TCF Club

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    Auto renewing ANYTHING on a yearly basis is a crappy business plan. Nobody is going to write down everything they bought and when it's expiring so they can call and cancel the auto-renew. That's why they do it, to sucker you into another year. Can they do it? Sure, but it's a crappy thing to do. Most companies that do it offer a cancellation period.

    The reason people PRE-PAY is so they don't have to deal with recurring charges.

    But to answer your question, pre-paid tivo service is not transferable.

    I believe most credit card companies have an expectation that 'automatic renewals' have some type of reasonable cancellation period, acutally.
     
  16. darksurtur

    darksurtur Member

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    You know, I did this too, when I had several Series 2 units active on one-year prepays because of rebates. I figured that when they rolled over to per-month, I could ignore the "account to be deactivated imminently messages" and be done with it, without a phone call. Later, I noticed a CC charge, for one unit I either didn't use a one-time number on or that renewed anyways, so I called to cancel it. The CS rep told me that not only would the overdue unit(s) be deactivated, they was no way of getting out of paying for the one month of service for them (i called about 15 days after the end of the one-year sub period, so halfway into the month). They also said if I didn't provide them with a good CC number, they would SEND COLLECTIONS after a certain number of months (presumably also with any notification)! I'll never sign up for a auto-billing service through TIVO again.
     
  17. WhiskeyTango

    WhiskeyTango New Member

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    Tivo isn't the only one like this. I had the same thing happen with AOL back in the day. I had the 90 days free disk and gave them a CC number that would expire before the trial period so they couldn't enact their auto billing if you don't cancel. I got a letter in the mail about 6 months later that I owed them like $100 because they had been trying to bill the inactive card the whole time, even though they could see that I hadn't accessed the service since the trial was over.
     
  18. ejasons

    ejasons New Member

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    So, now we're comparing TiVo's business practices with those of AOL? That's a pretty sad state of affairs (for TiVo)...
     
  19. aaronwt

    aaronwt UHD Addict

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    Wouldn't it make more sense for the person who set up the auto pay to mark their calendar or set up a reminder on their PC? it's not like we are talking about a five year old, aren't we talking about a responsible adult? There is no one to blame but the person that forgot about. If it's that important you do something to remind yourself so you don't forget. Otherwise, don't set up an autopay.
     
  20. Adam1115

    Adam1115 Well-Known Member TCF Club

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    Just because someone has something better to do than worry about when their TiVo renews doesn't make them irresponsible. Some people have a life and don't want to have to track umpteen different companies and their stupid renewal dates.

    But what it might do is make sure that person cancels their subscription in favor of a company that doesn't play these games.

    It reminds me of the DVD / CD clubs where you have to call them to tell them you don't want whatever crap they send or they send it anyway.
     

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