TiVo is only now getting that the seriesId confusion is a data ingestion problem

Discussion in 'Season Pass Alerts' started by sinanju, Apr 4, 2017.

  1. sinanju

    sinanju Active Member

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    I'm convinced TiVo is turning into a Mechanical Turk. Data ingestion is becoming a completely manual process because their SW just doesn't work.
     
  2. aaronwt

    aaronwt UHD Addict

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    I'm still not seeing this. Somehow my One Passes get recorded like they are supposed to. With no intervention by me.

    Sent from my Nexus 7 using Tapatalk
     
    Mikeguy likes this.
  3. sinanju

    sinanju Active Member

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    Most of my shows are the same. I guess you're just not recording shows vulnerable to this problem. When the flu goes around, not everyone catches it.
     
  4. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    If you're talking about the s/w on the TiVo, the problem has nothing do with it. It is a data problem. The program information is crap. GIGO is in play on the TiVo.
     
  5. sinanju

    sinanju Active Member

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    No, I'm talking about the SW on the TiVo mothership that ingests the data and processes it into what shows up on our boxen. The program info may be crap, but somehow Gracenote made and continues to make reasonable sense of it.
     
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  6. lpwcomp

    lpwcomp Well-Known Member

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    Yes, the old Rovi. Their data have always been crap. That is the first G in the GIGO.
     
  7. mattack

    mattack Well-Known Member

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    I'm not exactly sure what this means, but it sounds like you were in a situation that has existed for as long as I've been using Tivos, or at least close to it..

    The to do list and the guide data (e.g. view upcoming or view by time) can be inconsistent with each other. e.g. you have show X in the to do list at 8pm tonight and you go into to do list, go into that show, view upcoming and DON'T see that same episode listed. USUALLY this happens further in the future, and it fixes itself by the time the real airing happens... but not always... and it happens (and has always happened) once in a while. I'm pretty sure I had it happen with an episode of MTV's RW/RR challenge show that's on now.. (I haven't really watched it in years but still record it..) one recording ended up being a different show, and I'm pretty sure at one point I saw it inconsistent in view upcoming, but I just let it go anyway.
     
  8. headless chicken

    headless chicken Member

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    sinanju, is there a specialized direct number/hotline or email address that we can report these ongoing erroneous guide data issues to?
     
  9. sinanju

    sinanju Active Member

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    There is not. There is the standard support line, which if you call when it first opens you may get someone in the CONUS, otherwise it goes to the Philippines. There are lineup reports, which tend to receive attention far to late for guide data issues. Finally, there is the line for pains-in-the-ass like me. I'd give it to you, but it sounds like there are exactly three people on point at that number and I'd hate to make their lives more miserable than TiVo already has. I can say that if you call or file a report for every single problem and follow up with disgruntled comments on Twitter (name TiVo, TiVosupport and tivodesign) and direct messages to TiVo on Facebook, you will eventually get a call from someone at that number. They do not, however, specialize in this particular problem.
     
  10. Mikeguy

    Mikeguy Well-Known Member

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    Per "TiVo Margret"/Margret Schmidt's earlier post here:
     
  11. sinanju

    sinanju Active Member

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    I'd love it if that worked. I've been a fan of the brand for ages and really just want things to be right. Sadly, lately, the only thing that gets a response is calling out the ongoing disaster in public. Griping on Facebook and Twitter is what has worked.
     
  12. Mikeguy

    Mikeguy Well-Known Member

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    I think that you're right, the public exposure sometimes can help and be a good thing. Margret can also be a good conveyance point and solver of unique issues that indeed can be solved in the short-term.
     
  13. slowbiscuit

    slowbiscuit FUBAR

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    After working fine for months I've had two 1Ps fail in the last two weeks - Colony last week and now The Expanse this week. Caught the Colony issue last week and scheduled it manually but missed ep 12 of Expanse not recording this week - history says it was a dupe therefore not recorded. It sure doesn't look like a dupe in the guide and ep 13 is scheduled to record next week, but now I'll have to verify that it doesn't mysteriously disappear from the ToDo a couple of days before it records too.

    So all of a sudden some of my 1Ps are no longer reliable.
     
  14. HerronScott

    HerronScott Well-Known Member

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    There had been some reports of a SeriesID issues with the Expanse earlier this month but those were fixed with updates around April 8th.

    The Expanse (SyFy)

    It recorded correctly here so not sure why yours would show as a duplicate which would indicate that it thought it had already recorded that episode (I do show duplicate for the 12:06am showing for example).

    Scott
     
  15. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    S2E12 of "The Expanse" is being shown again at 0500EDT on 04/17.
     
  16. slowbiscuit

    slowbiscuit FUBAR

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    Yeah, had to schedule it manually. My 1P which formerly worked fine would not record ep12 but does show that it will record ep13. I have no idea what's going on.
     
  17. HerronScott

    HerronScott Well-Known Member

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    You have both of the showings the original night with Duplicate as the reason it didn't record?

    If it already thought it had recorded it, then this latest showing would also not record if you had it set to new only.

    Scott
     
  18. aaronwt

    aaronwt UHD Addict

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    I don't record Colony, but I do record the Expanse. So far I've had no issues with the Expanse 1P.

    Episode 13 of this season shows as recording on Wednesday, 4/19, at 10:03PM.
    Which matches the scheduled airing time shown at the syfy.com schedule.
     
  19. Johncv

    Johncv Well-Known Member

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    I am confuse here, The Magicians and The Expanse have been recording just fine for me. What happened?
     
  20. HerronScott

    HerronScott Well-Known Member

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    The issue that's shown up for these has been fixed before the shows air which is why you haven't seen any issues. Due to general Rovi guide data issues, people are watching their ToDo lists very carefully and noticing that upcoming shows generally 7-12 days out aren't scheduled to record. In these cases, the episodes were given a different SeriesId which meant that your normal 1P wouldn't pick them up. The unknown question is would these errors have been caught and fixed by Rovi/TiVo before the air date without users here reporting them.

    Scott
     

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