TiVo inserting short advert before playing a recording

Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.

  1. jcliff

    jcliff Member TCF Club

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    I went through the whole song and dance. Initially it worked, banners were gone, ads didn't pre-roll.

    But recently the guide ribbons/banners came back. I'd guess the customer service folks are doing the best without being provided the tools they need, so whatever they're doing doesn't seem to be permanent.

    I also seem to have been unluckier than a lot of other folks here, so there's no real harm in trying.

    So far pre-roll ads are still gone, but what a mess. The ribbons are slightly less annoying if you disable channel logos completely.

    On one Bolt I gave up and downgraded to TE3. Bonus side effect: transfers work again, before nothing would ever happen when both devices were on TE4.
     
    Last edited: Dec 13, 2019
  2. Chuck_IV

    Chuck_IV Active Member

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    So not sure if the schmucks at TiVo have gotten wise of the pre roll blocking but on my Bolt(the only one that has pre rolls), now when I try to play a recording for the first time, I get a Netgear generates screen that says “Website Blocked By Netgear Firewall” and I get stuck and have to use the list button to get out.

    Now this is weird because my setup is a Netgear R9000 running DD-WRT and NOT Netgear’s firmware. My DHCP is being done by PiHole and basically my router forwards everything to it. The site I block in PiHole are the 4 listed way back when.

    Even when I completely disable PiHole, I still get that message(even after rebooting) so I have no idea what is still causing the router to do a block and how to fix it. It seems like the router has some type of internal blocking going on.

    On a side note, if the video was started elsewhere, I can watch it on the Bolt.

    **EDIT**
    I think the box is storing cookies somewhere and it just sees the cookie and assumes it is blocked(I did at one time block the website on my router but that was even before changing to DD-WRT).


    Sent from my iPhone using Tapatalk
     
    Last edited: Dec 14, 2019
  3. Flashmasta

    Flashmasta New Member

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    the blocking needs to be done via DNS, it doesn’t involve DHCP. DHCP is just a function of handing out IP addresses. You need to make sure you are using your pihole as the primary DNS server in your router, otherwise the pihole isn’t doing anything.
     
  4. Chuck_IV

    Chuck_IV Active Member

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    I am. The TiVo box shows my PiHole as the only DNS in the network settings.

    It saw a post from way back when about a person having the same issue and it turned out to be a cookie that was stored on, in his case, Chrome. Once he cleared the cookie he was good.

    I think that the TiVo box may be storing cookies somehow too cause my firmware is DD-WRT now and it should not be showing that screen even if the router were blocking it.


    Sent from my iPhone using Tapatalk
     
  5. Chuck_IV

    Chuck_IV Active Member

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    Replying to myself, yes the bolt has some type of cookie stored on the box for my Ethernet hardwire connection.

    I unplugged and connected wirelessly and now the Bolt works normally, playing all recordings just fine. If I plug the Ethernet cable back in, it shows the blocked message again. (The wireless and wired connection are using the same ip address).

    Wondering if anyone out there knows a way to clear the cookies off the Bolt without doing a full reset.

    **EDIT**
    So now it is blocking the wireless too. I cannot figure out why I am getting this screen. Tow red bars one at top and bottom and then the message in the middle about the block


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    Last edited: Dec 14, 2019
  6. Charles R

    Charles R Active Member

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    First blush I don't think it is Bolt related... I'd reboot the router for starters. Also try pinging the "blocked" domains from your PC and see if they are reachable (hopefully they haven't configured the server(s) to not answer so it's a valid test). You can go from there based on the results...
     
  7. jcliff

    jcliff Member TCF Club

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    May 23, 2017
    Also, does it happen if you skip the router entirely and connect directly to the cable modem/ethernet/internet jack?

    I was getting a similar message when I blocked the Cloudflare arrow page. Do you see the arrow, or does it go straight to the message about a firewall? Some blocklists may overactively block things as well.

    If all else fails there's always the 30-30-30 DD-WRT reset, although it's a pain to setup your settings again (but you can always export them first).
     
  8. Chuck_IV

    Chuck_IV Active Member

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    I have an old Asus router that I may connect in place of the Netgear to see if I still get the issue. Either that or if I can find a long enough Ethernet cable to run from my modem to the Tivo(I may have a 50 ft one that I can use) I’ll try that.

    This issue started when I was on the Netgear firmware and that’s when I changed to DD-WRT(was planning to anyway). Yet the same message persisted even after the change. That’s what led me to think it’s some type of cookie but then the wireless initially worked and but it started showing the same message, so I dunno now.

    May have to wait till Tuesday though.

    The work around we are using is to start the recording on another device and then go to the bolt and it will work fine(because it doesn’t try to hit the ad site).


    Sent from my iPhone using Tapatalk
     
    Last edited: Dec 15, 2019
  9. bw Squirrel

    bw Squirrel New Member

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    Aug 17, 2019
    I went on Tivo and used the chat. I asked how do I opt out? Service rep said you can ff through it. I asked how do I opted out entirely. Said i would be removed, it would be resolved in 72hrs. I’ll let you know
     
    aaronwt likes this.
  10. jcliff

    jcliff Member TCF Club

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    May 23, 2017
    I have to admit, I think the sorting options for seasons/shows/movies are better on TE4. A lot more customizable.

    Everything else on TE3 so far I can live with, even the "blip" when you switch from a show you're watching to the menu. And having the transfer feature back and working is going to make downgrading the other box a lot simpler.

    I forgot how much I liked the old style "box set" and collections recommendations. Some pre-existing ones carried over to TE4, and weirdly they kept recording but I couldn't edit or delete them.

    Bringing the guide banners back even after multiple phone calls to remove them was the dealbreaker, as I don't want to have to call them up repeatedly. Initially they were removed, but then a few days later they came back. On both boxes.

    Another bonus is that my devices can see each other on the network a LOT more consistently now. With TE4 I found myself constantly restarting the boxes when I wanted to stream to my bedroom.

    Kind of a shame, because overall I liked TE4. Or maybe I just got used to it, but I'll take functionality over form any day.
     
    JKR123 likes this.
  11. mlsnyc

    mlsnyc Well-Known Member TCF Club

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    I have the grey screen with the arrows, but the pre-roll ads don't start. Recordings would be stuck in that screen forever if I don't fast forward through it.

    I called the support desk and requested to be opted out. The person I spoke to said there's an option to ff through it but acknowledged without me telling him that I wanted them removed altogether. Ticket has been submitted and I'm told in 3 days they'll fulfill the request and I'll receive an email with instructions on how to permanently remove the ads. I think I saw in one of the million threads about this that I'll need to run guided setup twice and reboot or something like that for the change to take effect.

    This is very crappy Customer Experience. Once you get past the sleaziness of putting ads in recordings in the first place, the design, implementation, and rollout of this "feature" is just plain awful.
     
    Beryl, JKR123, Mikeguy and 2 others like this.
  12. Chuck_IV

    Chuck_IV Active Member

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    So the answer to this is unfortunately YES. I ran a line directly from my cable modem to the Bolt, restarted both the cable modem and the Bolt. It showed as online with the ip of my cable company and all internet functions worked.

    I hit the play on an I watched episode and up came the Netgear blocked site message. This tells me there is some kind of internal cookie that it is seeing when trying to go to the ad site.

    If I completely disconnect the internet from the Bolt, the recording start without issue because it doesn’t attempt to hit the ad site.




    Sent from my iPhone using Tapatalk
     
  13. Charles R

    Charles R Active Member

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    USA
    Have you gone into the TiVo and changed (updated) the DNS? It might force TiVo to resolve the IP address (again) and perhaps refresh the "cookie" I know you switched to wireless and it worked for a bit although DNS probably remained the same.
     
  14. Chuck_IV

    Chuck_IV Active Member

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    The DNS was that of my cable company when I connected the cable modem directly to it. It has been 192.168.1.1(router) and 192.168.1.200(PiHole). So it has been several different DNS servers. None change anything.

    I even did a guided setup again to see if that help but nope.

    Gonna have to call them and try to get them to stop the ads via customer service cause as it stands, Incant watch anything that hasn’t been started already.


    Sent from my iPhone using Tapatalk
     
  15. Charles R

    Charles R Active Member

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    Nov 9, 2000
    USA
    It's an odd issue. if I remember (right) you have multiple TiVos? I'd probably transfer any recordings (you care about) and do a clear & delete everything. I believe it uses a different partition so surely you would be good to go afterwards...
     
  16. kdmorse

    kdmorse Well-Known Member

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    Germantown, MD
    Can you post a picture of it? It might help us guess where it's coming from.
     
  17. Chuck_IV

    Chuck_IV Active Member

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    Jan 1, 2002
    Connecticut
    Took this from another site but it’s what I see on the TiVo...
    IMG_0024.png

    What’s the best way to move the recordings these days? I used to be able to do it right on the program options but not with TE4.

    Sent from my iPhone using Tapatalk
     
  18. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Silicon Valley
    TiVo Online.
     
  19. Mikeguy

    Mikeguy Well-Known Member

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    (In fact, that's the only way.)
     
  20. jcliff

    jcliff Member TCF Club

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    May 23, 2017
    FWIW, I wasn't able to transfer at all until I downgraded at least one device to TE3, using two Bolts on TE4.

    I think you're right. TiVo must have a cookie or caches that specific page (the cloudflare page with the random numbers/letters).

    When I was blocking that page, I got the equivalent of the error page you're seeing on my TiVo as well. If you find that address in Pi-Hole and try visiting it, it's literally just a page with an arrow on it (such a weird way to do that. Analytics? Hence why it tries to contact the live page?)

    I seem to have been lucky though. I disabled Pi-Hole blocking Cloudflare at that address. Unplugged everything and let it sit. Plugged back in and I saw the arrow again as expected.

    Fingers crossed for you that it'll clear up for you too.
     
    Last edited: Dec 19, 2019

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