TiVo inserting short advert before playing a recording

Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.

  1. JuanRamos

    JuanRamos New Member

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    Mar 31, 2004
    Arizona
    Ah, that explains why I've never seen ads. My router blocks "all ads" via a Layer3 rule
     
  2. realityboy

    realityboy Well-Known Member

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    Columbus, OH
    I just started getting the ads this weekend and opened a support ticket on their website which hopefully will work in letting me opt out. If not, I’ll give customer service a call.
     
    Noelmel likes this.
  3. JolDC

    JolDC Active Member

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    Dec 21, 2001
    Arlington VA
    Adding another confirmation that blocking these (I used Xfinity’s XFi parental controls) works. Get the gray arrow screen for a second, then a black screen for a second, then my show starts.
     
    Noelmel likes this.
  4. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    Thanks, just blocked those and my Bolt now just goes straight to the video, no arrows or black screen.

    Now to go do that on my parents, as the ads came back on theirs.
     
    Noelmel likes this.
  5. aaronwt

    aaronwt UHD Addict

    22,573
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    Jan 31, 2002
    Northern...
    Wait?! SO you can record CW shows and play them back with the ability to skip/scan past the commercials? Because when I tried out a bunch of streaming services last year, the one thing they had in common was no way to bypass the commercials with the CW shows. If they can be bypassed now I might consider looking at Youtube TV again.

    Although I thought I read about another price increase for Youtube TV today?
     
    Last edited: Nov 18, 2019
    Noelmel likes this.
  6. tim_m

    tim_m Active Member

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    Mar 8, 2017
    Now that we've figured out what domains to block to block the ads,I wonder how long before TiVo does something to try and circumvent our blocking. You know they're gonna happen.
     
    aaronwt, Noelmel and Chuck_IV like this.
  7. Fofer

    Fofer Bo55man69

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    Oct 29, 2000
    I’ve read reports that blocking those domains made other parts of the TiVo software not work. As I haven’t gotten the pre-roll ads yet, I can’t experiment.
     
  8. Chuck_IV

    Chuck_IV Active Member

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    Jan 1, 2002
    Connecticut
    Like what? I haven’t seen any detrimental effects yet.


    Sent from my iPhone using Tapatalk
     
  9. osu1991

    osu1991 Well-Known Member

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    Mar 6, 2015
    Oklahoma
    I've not seen any detrimental effects yet. My Bolt seems to be running much better now. It was getting the flaky the last 3-4 days.
     
  10. dhoward

    dhoward Member

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    Mar 15, 2002
    Can you describe what sites you blocked. I have Xfinity and would like to be prepared when the ads show up.
     
  11. JolDC

    JolDC Active Member

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    Dec 21, 2001
    Arlington VA
    The image I quoted in my reply listed the sites to block.
     
  12. dhoward

    dhoward Member

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    Mar 15, 2002
    Thank you.
     
  13. jcthorne

    jcthorne Well-Known Member

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    Jan 28, 2002
    Houston
    My Bolt started getting the preroll ads a couple weeks ago. I have just been hitting the skip button before it even plays the ad until last night.

    I let the Bolt play one just to see what they were sending me. It was some ad for health insurance in spanish. Tivo cannot even get its own targeted ads right. Our household does not speak spanish, all the spanish channels are turned off and obviously the language selections on the Bolt are set for English. Yet they send spanish language ads. Funny to think some insurance company is being scammed into paying for advertising targeted at me that literally lands on deaf ears.

    Tivo really is headed for the great dumpster fire in the sky. They have lost all capability to execute much of anything.
     
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  14. mike246

    mike246 New Member

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    Jul 22, 2016
    Last night the Tivo pre pre-ad screen hung on every recording and was not able to play anything - not even the ads. System had to be rebooted. I sent a support request to Tivo with the caveat that I would no longer be recommending Tivo unless they remove these ads. I have been a Tivo user since series 2. This goes against the whole reason for Tivo.
     
    Noelmel, JKR123 and Mikeguy like this.
  15. muzzymate

    muzzymate Member

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    Sep 2, 2004
    Cleveland
    I have not had any, nor has my wife and kids notified me of any ill effects since blocking the 5 domains search.spotxchange.com, cdn.segment.com, api.segment.com, prod.adgwy.tivo.com, and adgwy.tivo.com with Pi-hole. If you have an example, I can try and replicate but since implementing Friday, I have not noticed any issues with either TiVo services or streaming apps (Netflix, Plex, etc).
     
    Noelmel and osu1991 like this.
  16. realityboy

    realityboy Well-Known Member

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    Jun 12, 2003
    Columbus, OH
    E-mail support was useless. Phone support says it’ll be 2-3 days which seems to be in line with what others were told.
     
    Noelmel likes this.
  17. Kurs0010

    Kurs0010 Member

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    Nov 9, 2016
    I messaged customer support and had to ask three times in order for them to admit I can opt out of the pre-roll ads. They made it sound like at first that it was not an option, until I mentioned the Tivo Community Forum said otherwise.
     
    Noelmel, Fofer and realityboy like this.
  18. Fofer

    Fofer Bo55man69

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    Oct 29, 2000
    I’m trying to find the posts (perhaps it was a tweet?) but I distinctly remember the conversation a few weeks back. It’s possible they were blocking other domains, or TiVo changed something since then, or maybe there was something else wrong with their TiVo. Sorry I’m not able to shed more light, but if it’s working for you now, that’s all that matters, and hopefully it stays that way.
     
  19. kdc914

    kdc914 Member

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    Jul 13, 2007
    Please elaborate on HOW you asked for the pre-roll ads to be removed and what you had to go through to accomplish that. I tried yesterday and was told "not possible"
     
    Noelmel likes this.
  20. Fofer

    Fofer Bo55man69

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    Oct 29, 2000
    “That is not true, there are numerous reports on TiVoCommunity and Twitter confirming it is possible. Please escalate my call to your supervisor.”
     

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