TiVo inserting short advert before playing a recording

Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.

  1. V7Goose

    V7Goose OTA ONLY and Loving It!

    May 28, 2005
    New Mexico...
    Yes, it is really a thing. It is HORRIBLE to many of us, and it has been discussed and complained about ad nauseam in many threads. But you do have the ability to call TiVo and get them stopped after you begin seeing them.

    But more importantly, in regards to your Roamio problem, you absolutely do NOT need to buy a new TiVo if you want to keep using it. Totally simple for you to buy a new drive for about $60 and just swap it for the existing one - plug and play, nothing else to do except plug it in (assuming you do not want to try and save your recordings).
    Noelmel likes this.
  2. HeatherA

    HeatherA Old AVS Forum Member

    Jan 9, 2002
    You think the flashing lights are just the drive? I was reading it could be way worse. Ugh on the ads, I haven't seen them yet but I'll be on the lookout. WTF is TiVo thinking???
  3. V7Goose

    V7Goose OTA ONLY and Loving It!

    May 28, 2005
    New Mexico...
    Yes, 98% chance it is nothing other than the drive. 2% chance that it is your power cord/brick, and that is even easier to replace than the drive (assuming your model Roamio uses an external power supply).
    Noelmel likes this.
  4. HeatherA

    HeatherA Old AVS Forum Member

    Jan 9, 2002
    Hmmmm, good to know. I'm trying to get my shows transferred off before trying to figure out what's going on, but I'll start with a new drive.
    Noelmel likes this.
  5. V7Goose

    V7Goose OTA ONLY and Loving It!

    May 28, 2005
    New Mexico...
    The good thing with a Roamio (different than a Bolt), is that you can pull the existing drive, try a different one, and then later put the original drive back in without losing the recordings on the first drive.

    If your drive is failing, then you MAY still be able to use MFStools to copy it to a new drive and save all the recordings, but no way of knowing if that will work without trying it.
    Noelmel and HeatherA like this.
  6. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

    Jan 19, 2008
    Silicon Valley
    It's a thing. A bad thing. But you can try opting out and see what happens.

    The new TiVo designs can be a bad thing too. Based on personal experience, I'd recommend getting another Roamio (from eBay, or fully warrantied from Weaknees) or joining us on the TiVo Alternatives thread.
    HeatherA likes this.
  7. Podchain

    Podchain New Member

    Sep 22, 2019
    Hi everyone. So I’m relatively new to TiVo. Got my first TiVo last June and use a 3tb Bolt Vox as my main device. Just got my first pre-roll this morning when playing back Young Sheldon. I just wanted to chime in that the process to skip the ad was smooth. The white arrow came up for a split second, a Donut Shop Keurig ad came up, I hit skip, and my show started. My Bolt Vox is hard wired into the router and I’m using gigabit fiber. For what it’s worth, and forgetting the principal of the thing, it really wasn’t a bad experience for me. I haven’t tried opting out yet and I plan to play around with this a bit more before I do anything. I just thought I’d share my experience.
    Noelmel, Mikeguy and longrider like this.
  8. schatham

    schatham Well-Known Member

    Mar 17, 2007
    Glad it was smooth, but they got you. You even remember what the ad was about.
    Noelmel likes this.
  9. Podchain

    Podchain New Member

    Sep 22, 2019
    Oh, you never forget your first...pre-roll.

    Sent from my iPhone using Tapatalk
  10. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    So are these preroll ads supposed to be rolled out to everyone yet? Because I have yet to see one from my Minis, Roamios, or Bolts.

    Sent from my Galaxy S10
    Noelmel likes this.
  11. JKR123

    JKR123 Member

    Feb 10, 2019
    Back on Oct. 1st, my first experience with the pre-roll ads on my Bolt were for Amazon Prime. I called and got them removed but they came back this past weekend. Now they are pushing the Donut Shop Keurig ads, as another poster mentioned. After waiting 72 hours I had to call again yesterday because the ads were still there. I was told my request from a few days ago had previously gone to the back office but had been sent to the wrong area. They told me to give them another 24 hours. TiVo support also stated that the ads had begun showing up on my recordings again because of a software update. I haven’t gotten a chance to check today to see if they have been removed yet again.

    (I had the luxury of having my viewing of the live hearings today interrupted by a Spectrum commercial right in the middle of someone testifying. It wasn't during a break. Who do I have to thank for that? I assume TiVo could not have possibly been the culprit, right?)
    Noelmel likes this.
  12. mattyro7878

    mattyro7878 Well-Known Member

    Nov 27, 2014
    How about "Live TV" ?
  13. lart2150

    lart2150 Member

    Jul 8, 2002
    Chicago, IL.
    The pre-roll ads are only on recordings. There is also the tivo+ junk in the tv guide (one line/channel per screen).
  14. MLM1

    MLM1 New Member

    Apr 26, 2008
    Sorry if this was already discussed, I couldn't find anything. We got pre-roll ads on one of our Minis last week, and on our Bolt today. On the Bolt, the screen freezes on the background arrow graphics but no ad plays. Sometimes, pressing "D" will start the recording, sometimes not. The only way out is to push the TiVo or Live TV buttons. Not happy. Very unhappy. Ready to throw the thing into the street.
    JKR123 and Noelmel like this.
  15. muzzymate

    muzzymate Member

    Sep 2, 2004
    You are onto something here - https://d2w343a14iggwx.cloudfront.net/ is the ad-viewer URL for sure it. I place that domain in my Pi-hole blacklist, but the results don't end well. Pi-hole seems to resolve blacklist IPs as So you end up with the old old Tivo webpage "Congratulations, you've connected your TiVo box to your broadband connected home" on screen. You'll get stuck on that page with no way for the recording to start. Pressing the TiVo button is the only way to break out of it.

    From the Pi-hole logs, I see it blocking the domain search.spotxchange.com coinciding with the start of a recording. I'm not seeing any ads. Just a momentary flash of th e background image you can see accessing that cloudfront.net URL.

    I do see the prod.adgwy.tivo.com being accessed from the Pi-hole logs, though it's not on my blocklist. Pi-hole is also blocking cdn.segment.com and api.segment.com as well.

    So for me, the URLs to block are search.spotxchange.com, cdn.segment.com, and api.segment.com to not play the ad. (and prod.adgwy.tivo.com & adgwy.tivo.com)

    Does anyone here have the ability to replicate?


    Edit: I added prod.adgwy.tivo.com and adgwy.tivo.com to my blacklist for good measure. Those URLs are clearly related to the pre-roll ad system, judging by their name.

    Final Edit: This Javascript file has references to the cdn.segment.com domain and the various adgwy.tivo.com domains. It seems there are several: dev.adgwy.tivo.com, stage.adgwy.tivo.com, test.adgwy.tivo.com, and the known prod.adgwy.tivo.com. I also see various pixel.tivo.com domains mentioned. Anyone see anything else?
    Last edited: Nov 15, 2019
  16. Mikeguy

    Mikeguy Well-Known Member

    Jul 28, 2005
    One other thing: if you use the TE3 user interface, it gets no show pre-roll ads nor Guide ad listings (for TiVo+)--no need to contact TiVo to have the pre-roll ads removed. Pre-roll and Guide ads strictly are for TE4 (at least, as TiVo recently saw the situation).
    Well, now, isn't that special. I wonder how often (if again) there will be a software update that requires users to call in again to have the pre-roll removed. Put TiVo on speed-dial? :oops:
    Noelmel and JKR123 like this.
  17. egeek84

    egeek84 Guest

    Sep 19, 2019
    Livermore, CA
    I am pissed!!! Finally hit my account. Sat down to watch the purge and saw the damn ad. I am calling first thing Monday. It’s not even about the ad to me, it’s about principal. Why the heck am I paying 14.99 each month? They really have some nerve.....
    Noelmel, no-mo and JKR123 like this.
  18. tenthplanet

    tenthplanet Well-Known Member

    Mar 5, 2004
    I have the Tivo Plus and I see arrows but no ads yet. Back to solving the worlds real problems, TV isn't life. Hail Hydra.
  19. El Maestro

    El Maestro Active Member

    Nov 19, 2013
    I’m getting these now. Kind of annoying. The weirdly and seemingly randomly placed ads in the guide are actually more bothersome to me.
    JKR123 and Noelmel like this.
  20. JLGomez2667

    JLGomez2667 New Member

    Apr 16, 2018
    Actually not random at all.. Its actually taking up one of yours and mines places for one station.. So if your like me that only really watches lets say 6 or 7 stations and can keep it all in one page now that 6 or 7 station gets kicked to a second page so it messes up your plans to only have to go up and down to see your favorites..
    Noelmel likes this.

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