TiVo inserting short advert before playing a recording

Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.

  1. mbernste

    mbernste Active Member

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    I think you're on the wrong side of the debate when no one here seems to agree with you. The TiVo button exits out of whatever you are in and brings you to TiVo Central as you said, that's the main screen of the TiVo. You may be under the misconception that "live TV" is or should be the main screen/view, but that would be incorrect.
     
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  2. Bigg

    Bigg Cord Cutter

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    I disagree.The point you are missing here is that TiVo is a DVR first, a cable box second, and everything else (streaming, VOD) third. Everything is DVR-centric. Older Motorola and Scientific Atlanta DVRs were cable boxes first and DVRs second, since they were leased out by MSOs. Comcast's X1 tries to equally be everything, cable box, DVR, VOD, streaming, etc. Therefore, it makes sense for TiVo, and for any true DVR-centric device, to have a DVR-centric interface, hence TiVo Central as the centerpiece of the box, with Live TV as a secondary part of the UX.
     
  3. Rapt0r

    Rapt0r New Member

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    Latest update:
    So what I was previously trying to describe I’ve learned is ‘TiVo+’. Since it showed up I’ve been noticing a strange bug with my Guide (TE4). Paging up several times looking to see what’s on/coming up, then paging back down after a couple of pages or so my Guide jumps back to the page showing my current channel. If I happen to want to see what’s on my Guide this way it won’t work anymore. Anyone else having these problems?

    Meanwhile, I’m looking at a couple of streaming services to supplement my existing two big name Streamers, plus adding some premium channels. This will alleviate me of these problems plus an ever increasing cable bill, which has more than doubled over the past year plus, and they removed channels too. Original promotion price for TV & Internet about 2 years ago started at $85, increased to $140 after the year was up, subsequently increased to $185 (and lost some channels), edged up earlier this year to $200, and just got a new bill for $210. Note, I use a CableCard and provide my own modem. Enough is enough!
     
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  4. NashGuy

    NashGuy Well-Known Member

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    Nice dodge but you failed to address the specific scenarios I brought up. And while you can choose to think of TiVo Central as "the centerpiece of the box," no one uses a TiVo or any other DVR so that they can while away the hours hanging out in the menu system. The actual content they want to watch -- live and recorded TV -- is the reason a DVR exists and that's the main place that users spend their time.
     
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  5. pfiagra

    pfiagra Active Member

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    Ahhhhhh! Children, avert your eyes! Its a menu! A MENU!
     
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  6. Bigg

    Bigg Cord Cutter

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    That's not a dodge at all. It's about what TiVo fundamentally IS. TiVo fundamentally IS a DVR, hence it makes perfect sense to have the TiVo button bring you back to TiVo Central. It can pause Live TV, but that's not what it's meant to do. It's meant to have recordings scheduled in advance, and then play them back. If you're planning on watching a live event, you schedule it to record as well, both for the menu functionality, as well as having a full game/event length buffer as well as blocking a tuner out in a busy tuner environment (at least back in the day when tuners were busy). TiVo Central is the launch point for recordings and scheduling recordings, and therefore it's the logical center point of the TiVo Experience.
     
  7. NashGuy

    NashGuy Well-Known Member

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    I'm just saying that there should be a consistent way to exit out of menus and apps and back to whatever TV you were watching before you went into TiVo Central. Because many times viewers will go into it, or some subset of it, like the channel grid guide, after starting to watch something else. Which is why virtually every other DVR on the planet has an Exit button (and/or a Back button that takes you back one step at a time).

    TiVo eventually agreed with me, BTW. That's why their peanut remote for their Android TV-powered IPTV boxes features an Exit button but no Zoom button. See here on their product page or here for a closer view.
     
  8. John7777

    John7777 Member

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    Well, I finally got the ads yesterday. I checked the fast forward and it brought me to my show right away with no trouble. Not a big deal,but certainly not what I would choose, but I figure I could live with it. Later, I went to check my signal strength, and when I went to the next channel, the TiVo bolt shut down and restarted. I tried again a couple of times with the same results. I had read that maybe I could opt out of the pre rolled ads if there was some trouble it was causing and I figured this was too much of a coincidence to think it was anything else, so I called. Sadly, the TiVo dude said they could not remove the ads. He had me jump through a few hoops (change from a power strip to a wall outlet, restart the TIVO) and when these didn't work, he said they could replace the box. I thought that was a little drastic and I didn't want to go through the hassle and take a chance by switching when I was pretty sure there must be a better way. I hope to find some answers here after doing a search for this problem, and hope that it isn't related to the pre-rolled ads that can't be removed.
     
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  9. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Uh-oh. Did he say why? How long have you had the Bolt? How long have you been a TiVo customer? It's worth trying again to opt out. Maybe it was just that rep. Don't even mention the technical problem. Even if the two issues are connected, Tier 1 support will never understand so I say don't mention it, just try try and try again until they let you opt out! Or "sidegrade" to TE3; that's where we live here.
     
    Last edited: Oct 30, 2019
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  10. osu1991

    osu1991 Well-Known Member

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    Drastic, but a roll back to TE3 will fix it.

    I got the ads last night, I emailed TiVo support twice this morning and kept getting the run around of how great this was and it was free, blah, blah, blah.

    I finally called in and am sure I was getting a little loud, as I was losing my temper after telling them for the third time during the call, I wanted to Opt Out of the ads on all 5 of my dvrs. They finally said ok, they could process the opt out and it would take 48-72hrs.
     
  11. foghorn2

    foghorn2 Well-Known Member

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    Still no ads here, but I seeing pending restart and waiting for The Five to finish recording and Bret Baier to start so I can reboot :D
     
  12. schatham

    schatham Well-Known Member

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    Others have posted about the restart problem after getting the ads. It's related.
     
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  13. Mikeguy

    Mikeguy Well-Known Member

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    Time to call again, or a few times (I'd space them a day apart, so that I could legitimately state that I gave the system a chance) and play that game we all love so well, CSR roulette. ;)
     
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  14. snerd

    snerd Well-Known Member

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    Seriously? Any and every feature that was meticulously designed into the system is by definition what it was "meant" to do. Claiming otherwise is just silly.
     
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  15. lhvetinari

    lhvetinari Si non confectus, non reficiat TCF Club

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    As drastic as it is, I'm rolling back tonight. Opted out of pre-rolls (and it seemed to work), but I got the 21.something.6 update today with the T+ ads injected into the guide. This, combined with weird performance issues (slow scrolling of the guide, inability to use clear to delete more than 3 things in a go without causing a UI crash) has me going back.
     
  16. TiVotion

    TiVotion Early Adoptersaurus

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    I was one of those people who resisted TE4 because I personally liked the old UI and didn’t like the sterility and navigation of TE4. I finally gave in and went to TE4, which I had for a long time, but with the discussions about the pre roll ads and Plus being inserted in the guide, I went back to TE3 on my Roamio and 4 Minis. Gave up my recordings in the process but whatever. That said, I’m certain it’s only a matter of time before everyone is forced to go to TE4 for one reason or another. The cynical side of me thinks the lure of automatic commercial skip only on 4 was designed to get the most people possible off of 3 and onto 4. But it’s not worth it to me. When TE3 is no longer an option or when/if these annoying “features” hit 3, I guess I’ll just go back to the cable co DVR.
     
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  17. ElJay

    ElJay Active Member

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    I've also done the email thing twice and gotten the same response. I gave a very explicit explanation of where I wanted to have the ads removed, and twice a totally useless response of, "I think you're talking about Tivo+ and there's nothing we can do." The customer service email reps can't read the English language apparently. When my subscription renewal comes up next year, a cable company DVR may be in my future. I just don't like how TiVo has done this at all.
     
  18. Nov 1, 2019 #1518 of 1826
    John7777

    John7777 Member

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    We got the bolt 3 or 4 months ago. Been a TIVO customer for close to five years now I think. There was a bit of a communication problem with the guy and when he asked when I installed the pre-rolled ads, I told him, I didn't install them, you guys did. He threw me for a loop when he seemed so quick to want to replace the bolt with another one. The signal strength check can always be done with my other TiVo, so I didn't think it would be worth all the trouble. I may just try again and see if I do better with another rep., but the funny thing is after I talked to this guy (who said the ads couldn't be taken out) the ads have dropped down considerably. Out of the 10 shows we recorded in the last couple of days, only two of them started with an ad. Could just be a coincidence but when it kicked in the first day, every show had an ad. (the same one-a keurig)
     
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  19. Nov 1, 2019 #1519 of 1826
    schatham

    schatham Well-Known Member

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    More likely they have an ad limit with their advertiser.
     
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  20. Nov 1, 2019 #1520 of 1826
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Time for CSR Roulette! Good luck with the next one. More and more of them should know what you're talking about at this point. As for ad frequency, that may be a weekly or monthly thing and will increase again at some point.
     
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