TiVo inserting short advert before playing a recording

Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.

  1. schatham

    schatham Well-Known Member

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    My opinion on this. Tivo has a number of ads it needs to deliver via contract or a target goal. It's possible that if the number calling to stop this is to many that it hurts this ability, they will no longer allow it.
     
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  2. Mikeguy

    Mikeguy Well-Known Member

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    Hopefully, something positive within the typically-quoted 72-hour period. If not, possibly as @tommage1 had noted.
     
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  3. Mikeguy

    Mikeguy Well-Known Member

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    Have you notified TiVo customer support/any response (I don't recall if you had opened a ticket previously)?
    Dang, a further valid concern. Although, at that point, this now will be a "standard feature" of TiVo and something of the norm.
     
  4. tommage1

    tommage1 Active Member

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    No. I just got the "update" yesterday evening. Trying to get it to work last night a fiasco. And today no different, was hoping it would magically get better overnight ;) Will probably call later today. Hope it does not take 72 hours. Lucky for me I have other Tivos on TE3 so can watch them. For now the TE4 Bolt totally unwatchable. Though I can stream the Bolt recordings to one of my TE3 Tivos.
     
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  5. tommage1

    tommage1 Active Member

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    "At that point" might be now for some users, some that don't want mess with hoping they can opt out (or think the opt out might be temporary) or don't want to roll back to TE3 if Tivo does not "allow" them to opt out or some who just hate all of this and are going to sell their Tivos now as they don't support this policy/feature whatever you want to call it ;)
     
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  6. Mikeguy

    Mikeguy Well-Known Member

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    Dare I ask here: are the pre-roll ads working well/smoothly for anyone (I mean, technologically, not the general matter of them to begin with)? If so, are you on DSL (or likewise, a similar, lower-speed Internet connection)?
     
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  7. jlb

    jlb Go Pats!

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    Essex...
    I think I sense a good movement in this thread. Some do the heated convo had died down which is good. But we just make sure that anyone that gets ads and had problems or difficulties of any kind that you put as much detail herein regarding what’s happening, what box you have, connection type, speed, etc. this will be the only way folks at TiVo will know what is happening at least to users herein. Of course they may choose not to read at all.....


    Sent from my iPhone using Tapatalk
     
  8. longrider

    longrider Well-Known Member TCF Club

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    This is going to be a serious issue if they dont fix it. What if the ad server goes down? No TiVo customer in the country will be able to play recordings? They need to either allow skip during the loading phase or if the ad does not load is say 30 seconds kill the process and play the recording
     
  9. Mikeguy

    Mikeguy Well-Known Member

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    If TiVo wants to get any amount of acceptance of the pre-roll, it needs to be seamless (just like a show's "regular" ads) or virtually so--change 30 seconds to ~2 . . . .
     
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  10. Joe3

    Joe3 Active Member

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    Best of luck to you and your family for not just sitting back and taking it.
     
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  11. Mikeguy

    Mikeguy Well-Known Member

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    LOL--wow. Perhaps re-read the post you're responding to--the question mark there indicates that this hadn't occurred to me. And then I guess I go back to, as @exdishguy wrote, not knowing what the heck the original comment meant to begin with, seeming to insinuate something "conspiratorial." But really, I don't need to know, as there's no further purpose to try to rationally discuss the "let's go get 'em and sue 'em" position, which has been repeated ad nauseum (and with this result).
     
  12. tommage1

    tommage1 Active Member

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    Thanks, I am definitely NOT a sit back and take it kind of person. I will almost always do SOMETHING when I get screwed. Sometimes though the possible return so small the "something" might be small, not worth a LOT of effort. All situational.
     
  13. krkaufman

    krkaufman TDL shepherd

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    Had you been seeing the ads on your Roamio?
     
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  14. krkaufman

    krkaufman TDL shepherd

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    With every prior post saying that the removal can take up to 72 hours, what about your process makes you think your case would be instantaneous?
     
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  15. Mikeguy

    Mikeguy Well-Known Member

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    Yep; and to avoid a misperception from the above, opting out is not necessarily a matter of "call us and we'll do it"--"Yes, our customer support organization does have the ability to opt a customer out of this functionality. I believe there are a number of criteria that go into determining whether a customer is eligible for this (tenure, service plan, etc.). I don't think it's as easy as just calling us up and asking to be opted out" (Tivo_Ted).

    If one is getting the pre-roll ads and doesn't want them, makes sense to try to opt out from them first; but side-grading to TE3 could be necessary (or even preferred, lol).
     
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  16. tommage1

    tommage1 Active Member

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    I do like your use of the term "side grading". For ME, being a strictly record/watch person TE3 is an "upgrade" from TE4. Only thing "I" would/will miss on TE4 is auto skip. And hey, if I had to I could do without regular skip, I was a pro at fast forwarding just enough where the few second pullback would leave me right where I wanted to be ;)
     
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  17. V7Goose

    V7Goose OTA ONLY and Loving It!

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    I said absolutely nothing about when I sent in the email or how long it has been. Why do you jump to such a pointedly insulting conclusion?

    Or are you deliberately being disingenuous? You seem to have a pattern of that.
     
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  18. V7Goose

    V7Goose OTA ONLY and Loving It!

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    Here is an update: I added an update to my Closed case on Tivo support asking WHY they had closed it without even contacting me in any way, and again saying I wanted this garbage removed from my box. I STILL have not heard from them, nor is there any update from them on the closed case (but to be honest, I wouldn't expect a reply on the same day I updated the case online, especially on the weekend).

    However, after a reboot of my Bolt, it does seem that the heinous pre-roll commercials have been removed. I have only tested one or two programs so far, but I do not see the BSC, and that is a good sign. It is good that they removed them, but TiVo's repeated lack of communication with its customers continues to generate bad will.

    NEW UPDATE: Here is the Good news - TiVo support actually DID send me an email yesterday morning concerning this case, and it stated specifically that they were requesting the update to stop the advertising, but it would take up to 72 hours (just like the responses others have reported). I have no explanation on why that email did not show up on either my computer or my cell phone until just now (over 30 hours after the header shows it was sent); perhaps their servers are a bit overloaded with responses to unhappy customers? In the past they would often update the case status to "Resolution sent", but they did not do that here (it would have helped a lot). I cannot explain it, but I did want to set the record straight.
     
    Last edited: Sep 28, 2019
  19. tommage1

    tommage1 Active Member

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    I had a similar situation once. Channel info problem, filled out the email form. They closed the case without contacting me. Channels were still wrong. BUT a few days later they had corrected them. The lack of feedback is horrendous though, at least ACKNOWLEDGE message received and we are working on it or something like that.
     
  20. Fofer

    Fofer Bo55man69

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    Or just some boilerplate reply, “noted and fixed, give it a few days.” Especially when it’s good news like that? Why not? Seems like a no-brainer.
     

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