TiVo inserting short advert before playing a recording

Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.

  1. CinciDVR

    CinciDVR Contentious Member

    167
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    May 24, 2014
    Cincinnati, OH

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    That hasn't worked for me. I installed pihole about two weeks ago, and it's impact on blocking the short advert has been inconsistent. Immediately after I reboot the Tivo, recordings start instantly and the Tivo+ ads are blocked in the guide. But the longer the Tivo runs, the more likely the arrows come back on playback and the Tivo+ ads appear in the guide.

    My Tivo is on a power timer and it and the tuning adapter are shutoff at 4:50am Monday morning. The tuning adapter comes back on at 4:55am, and the Tivo at 5:00am. I do this because if I don't the tuning adapter eventually quits working right and has to be power cycled. Anyway, I see Tivo attempts to contact mm1.tivoservice.com every ten seconds starting at 5am. Then they stop at 7:33:43am. Here is the pihole log for about an hour after that:

    2020-05-11 08:26:46 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:25:47 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:25:09 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:24:48 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:23:49 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:22:52 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:22:22 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:19:48 A h1.tivoservice.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:17:21 A api-global.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:16:22 A api-global.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:15:23 A api-global.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:14:24 A api-global.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:13:26 A api-global.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:12:36 A api-global.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:05:12 A nrdp.prod.ftl.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:04:46 A h1.tivoservice.com 192.168.2.90 OK (forwarded)
    2020-05-11 08:01:19 A nrdp.prod.ftl.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:54:13 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:53:15 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:52:15 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:51:16 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:50:17 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:49:45 A h1.tivoservice.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:49:39 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:49:18 A push.prod.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:34:52 A nrdp.prod.ftl.netflix.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:34:42 A h1.tivoservice.com 192.168.2.90 OK (forwarded)
    2020-05-11 07:33:43 A mm1.tivoservice.com 192.168.2.90 Blocked (blacklist)
    2020-05-11 07:33:33 A mm1.tivoservice.com 192.168.2.90 Blocked (blacklist)
    2020-05-11 07:33:22 A mm1.tivoservice.com 192.168.2.90 Blocked (blacklist)

    No attempts to access mm1.tivoservice.com appear in the log between 7:33:43 am and now. When I played recorded programs last night, the stupid arrows were there and a couple seconds of blank screen would go by before the program started to play. This has been my experience since installing pihole. So are you blocking more than just mm1.tivoservice.com?
     
  2. supasta

    supasta Active Member

    3,029
    23
    May 6, 2006
    Colorado
    @CinciDVR
    Take a look at this post:
    TiVo inserting short advert before playing a recording

    That is what worked for me. I never blocked mm1.tivoservice.com due to the reports that one might lose channel logos, and some other potential issues. When blocking mm1.tivoservice.com, it is my understanding that you unblock it as soon as the TiVo completes startup. This might be an issue with your setup.

    Note that with PiHole blocking you will still see the arrow screen and a small delay, just no ad.

    I ended up calling TiVo to have the ads removed. That removed the arrows screen and the delay when starting a show. Recordings now play immediately. Ultimately, I think it’s worth the call to TiVo.
     
  3. CinciDVR

    CinciDVR Contentious Member

    167
    39
    May 24, 2014
    Cincinnati, OH
    Interesting. Others have reported that blocking the appropriate domain(s) would eliminate the arrows and delay. And right after I reboot the Tivo when I play a recorded show it does start playing immediately.

    Thanks for the link. Of the five domains listed, two don't ever appear in my two weeks of pihole data. Two are already being blocked by Gravity lists. And the fifth one I added right after I made my last post. We'll see if it helps. I suppose another possibility is that I haven't redirected my two minis to the pihole. I don't know if them getting through to any of the blocked domains would somehow allow the main Roamio to, but they've both been in sleep mode since I installed pihole. Just the same, I think I'll go redirect them to the pihole now.

    I hate talking to customer service reps with a fiery hot passion. Chatting with them is only slightly more acceptable. I already had a Raspberry Pi setup so adding pihole was a simple thing. It's only a temporary solution anyway to tide me over until I've watched the remaining recorded shows on my Roamio so that I can sidegrade to the previous Tivo firmware. Besides not having the stupid preroll ads, it's snappier than Hyrda on my Roamio Basic.
     
  4. Charles R

    Charles R Well-Known Member

    630
    284
    Nov 9, 2000
    USA
    I called and had the ads removed so I can't do any further testing. However with my Roamio I found (tested numerous times)...
    • mm1.tivoservice.com - if blocked it will prevent guide ads. If you removed it after booting the ads will come back rather soon (on older releases it would take days).
    • mm1.tivoservice.com - if blocked by itself no arrows or ads (again tested multiple times).
    • prod.adgwy.tivo.com - if blocked by itself arrows however no ads (with a slight delay).
    Regarding the pre-roll ads I only tested for a short while as basically as soon as they appeared I had them removed. This was prior to the v7 release and on a Roamio. Other versions and models I can't speak to...
     
    Last edited: May 13, 2020
  5. pawzKeeper2

    pawzKeeper2 New Member

    2
    4
    May 30, 2020

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    I called TiVo Support and they did not give me any grief in removing the pre-roll ads from both our devices. Said it w/b 2-3 business days, so we'll see by Wednesday! THANK YOU to everyone for the help!
     
    aaronwt likes this.
  6. PajamaFeet

    PajamaFeet This Is Delicious

    155
    2
    Mar 25, 2004
    in front of...
    I wish I would have called instead of trying to get this done via chat. The pre-roll ads have been crashing my Bolt Vox every day or two for a few weeks now. It took me a while to research online what was causing it and what the annoying ads were called. Thanks to everyone in this thread for the info. I should have picked up the phone, because chat only made me more frustrated. The rep wouldn't even give me a timeline to expect a fix and would not remove the pre-roll ads.

    Jenelyn (6/16/2020, 11:15:48 AM): We apologize for the inconvenience this caused you. We received similar reports with this issue and we are are currently working on getting this fixed as quickly as possible.
    Jenelyn (6/16/2020, 11:21:04 AM): I'm going to include your case on our tracker to work on this Pre roll ssue rebooting your box.
    Jenelyn (6/16/2020, 11:21:14 AM): We will notify you once we have any update.
    ...
    Me (6/16/2020, 11:24:10 AM): How will I be contacted once someone has looked at it?
    Jenelyn (6/16/2020, 11:24:21 AM): You will be contacted via call or Email.
    Me (6/16/2020, 11:24:36 AM): How long should I expect to wait before I am contacted?
    Jenelyn (6/16/2020, 11:24:46 AM): We do not ahve any specific time for it as we are still working on the issue.
    Jenelyn (6/16/2020, 11:25:07 AM): Rest assured, you will be notified.
    Me (6/16/2020, 11:25:21 AM): And in the interim, I just have to live with the unit crashing all the time?
    Jenelyn (6/16/2020, 11:25:50 AM): Unfortunately. We will do our best to fixed it as soon as possible.
     
  7. pfiagra

    pfiagra Well-Known Member

    906
    311
    Oct 13, 2014
    did you specifically ask to opt out of pre-roll ads?

    from your chat transcript, it seems as if you just shared that your dvr was crashing due to the pre-roll ads.
     
    Noelmel likes this.
  8. PajamaFeet

    PajamaFeet This Is Delicious

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    Mar 25, 2004
    in front of...
    I did specifically ask but did not include that part of the chat.
     
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  9. pawzKeeper2

    pawzKeeper2 New Member

    2
    4
    May 30, 2020
    Follow up - I had to call two additional times because they removed the ads from the bedroom device of which we were not having the issue (being we don't watch recorded shows much) vs the living room TiVo where the problem remained. I ended up having to shout at the CS Rep to give me a manager. When the manager got on the phone she tried to accomplish the removal while I waited on-line but could not reach someone. She promised to keep at it and that the living room TiVo w/b fixed w/in 24 hours. It was. We have not had a single restart issue since removing those stupid ads. For a company whose claim to fame is "skipping" over commercials what a load of crock that introducing additional ads would cause such a severe problem and KNOWING SO they continue to frustrate their customer base rather than apply the fix globally. Hot n cold about TiVo right now!
     
    shwru980r, Noelmel and PajamaFeet like this.
  10. tim_m

    tim_m Active Member

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    Mar 8, 2017
    I had success getting them removed via email. It only took one email, I specifically stated this feature was crashing the Roamio.
     
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  11. PajamaFeet

    PajamaFeet This Is Delicious

    155
    2
    Mar 25, 2004
    in front of...
    Thanks for sharing that. I really don't want to talk to someone on the phone and would end up getting pretty angry with that kind of runaround. Reading about adding a Raspberry Pi server with Pi-Hole to get rid of these pre-roll ads myself. I'm not keen on spending the time and effort buying and setting it up, but I also hate settling in with hubby on the sofa to watch a show together and the TiVo crashes, again. It spoils the little bit of us time we have. It's like "what else in our normal life doesn't work anymore?" and definitely first world problems. It shouldn't be so difficult to fix, when they know their served up ads are causing repeated crashes.
     
    Noelmel likes this.
  12. Fofer

    Fofer Bo55man69

    93,223
    4,597
    Oct 29, 2000
    10000% this. And it's been going on for MONTHS.

    This, more than anything in the 19.5 years I've been a customer, tells me all I needed to know about TiVo's current management. Their *handling* of the rollout bothers me even more than the notion of ad-insertion in the first place! Everything about this, is just wrong and pathetic.
     
    shwru980r, Noelmel and PajamaFeet like this.
  13. weaver

    weaver Member TCF Club

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    Feb 27, 2004
    New...
    I did the same. Email is a relatively painless way to remove the preroll ads.
     
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  14. Brighton Line

    Brighton Line Member

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    Mar 15, 2006
    Brooklyn, NY
    I tried chat and email to remove pre-roll adds from both Roamio but it took me opening two separate incidents to get both removed.
     
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  15. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

    57,174
    13,850
    Oct 17, 2000
    Minneapolis
    FWIW, I went through chat (a while back), and they were gone within a couple of days...
     
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  16. slowbiscuit

    slowbiscuit FUBAR

    4,639
    599
    Sep 19, 2006
    In the ATL
    LOL, probly shouldn't mention that I said before that Tivo will never fix this permanently and you'll have to pester them every time they force it back on your Tivos. Nor that the easy answer is to downgrade to TE3.
     
  17. Fofer

    Fofer Bo55man69

    93,223
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    Oct 29, 2000
    LOL. Honestly after experiencing modern interfaces, I *abhor* TE3 and would feel ashamed with that on my 78” living room television. It’s embarrassingly bad. And fact that it doesn’t support CEC while TE4 does, is a complete dealbreaker for me, because I am not going to change my remote control system and overall UX to accommodate an older, ugly interface. I appreciate how everything works well with working CEC.

    As I have said multiple times, yet you seem obsessed to try and convince me otherwise, is that TE3 is an *unacceptable* solution for me, it’s a downgrade. I would leave TiVo entirely, and switch my default TV viewing interface to YouTube TV and/or SiliconDust DVR with the Channels app on my 4K AppleTV before I would be willing to downgrade my TiVos to TE3. I’ve already been playing around with those solutions with great success.

    And I haven’t even seen a pre-roll ad on my Roamio for some reason. I’m just preparing ahead. So your gloating on this point is awkward and undeserved.
     
    osu1991 likes this.
  18. PSU_Sudzi

    PSU_Sudzi Well-Known Member

    2,527
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    Philly suburbs
    I still get the warm and fuzzies seeing that deep blue color of TE3 on my screen, it looks magnificent on my 55 inch Samsung. The black is so boring, it's like someone from Comcast designed as opposed to a true artisan. :)
     
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  19. DigitalDawn

    DigitalDawn Active Member

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    Apr 26, 2009
    Jupiter, FL
    I love TE3. No way I am going to upgrade. But I can appreciate a different point of view and it's great that TiVo is allowing us to keep TE3 on many of our devices.
     
  20. tim_m

    tim_m Active Member

    804
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    Mar 8, 2017
    I guess i was one of the lucky ones to get it taken care of after one email. It didn't even take a full 72 hours in my case.
     
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