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Discussion in 'TiVo Coffee House - TiVo Discussion' started by andyf, Sep 19, 2019.
The TiVo+ (and now, Netflix) ads in the guide are the same “in-guide ads” everyone is talking about.
Just my account, I apologise for not being more precise.
I had talked to chat support 2 weeks back and they agreed to remove the pre-roll ads from my Roamio and Vox-Mini, all was good for 2 weeks and then the ads came back yesterday...
I'm going to try and pi-hole blacklist and see if that works, otherwise, I'm just going to downgrade and start planning how to get off the Tivo ecosystem, maybe time to cut the cord and embrace the new world.
Frustrating that they would treat loyal customers like this, extra frustrating that we have to contact support to opt-out and can't do it online or via menu, ridiculous and unacceptable that even after we contact support eventually the ads come back, this is a business case example on how to implode your loyal customer base and drive your company into the toilet.
I've been away from these forums for months, and came today to see posts about the new streaming box, but saw this thread stand out like a sore thumb. I've never seen an ad — pre-roll, are they? — on my Roamio, but I've had the AdGuard DNS IP addresses in my router all along. "AdGuard" doesn't show up in a search of this thread, but a lot of "Pi-hole" posts come up and seem to largely report success, although I've never gotten even a clue of ads from any delays or artifacts that some have reported with Pi-hole ad blocking. So I don't know whether AdGuard DNS is doing a real good job, or whether I've just never been placed into the ads program in the first place yet. If anyone wants to test this, the AdGuard DNS addresses to block ads, tracking, and phishing are:
Agreed. And any other workaround or downgrade misses the point. All of this just illustrates that TiVo is a rudderless company, a dead man walking.
I had them remove the ads which they did (and still have) a couple of weeks ago - except for 1 program. Jeopardy still has the ads but nothing else does. Very strange but now I've probably jinxed it
Update. As in my previous post, I called to have the pre-roll ads removed. I was still getting reboots on my Roamio Pro. This was with the PiHole enabled. The reboots have completely stopped. So, if you are getting reboots or other issues on your TiVo device, make sure you call and have them removed. I also received the 21.9.7.v7 update. This was almost concurrently, so it is difficult to confirm which happened first, and if the update retained the request.
Background aside, the TiVo is no longer making requests to the blocked add server addresses, according to the PiHole query log. This is some confirmation that the add server addresses listed in this thread are correct. The PiHole log no longer shows requests to any of the blocked add servers.
The PiHole did a great job of blocking the ads, but the delay in the show starting and the arrow screen displaying was present. After requesting to have the pre-roll ads removed, there is no delay and no arrow screen. Shows play instantly. And, most importantly, my Roamio isn't freezing and rebooting several times daily.
I had the ads removed a while back, and now have 21.9.7.v7 (for maybe a week?). I haven't experienced any new ads.
That suggests that disabling the ads might survive a TiVo software update now.
EDIT: ...disabling the ads...
If by "ads" you mean "the opt out flag" then I agree with you
The revenue from the ads must outweigh the cost of the customer support calls they generate. I doubt anyone would call in to request additional ads.
Do you have the Roamio Pro? I have the Pro, called TiVo and they said that 21.9.6v5 was the latest.
I have a Roamio Pro with 21.9.7.v7.
But only for a few days, so it's probably still rolling out?
Yes a pro and it’s 21.9.7v7 now
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If you block mm1.tivoservice.com recordings will begin instantly. However there can be some consequences as has been posted numerous times... such no station logos.
The only ad I seen since the update is one for a series season finale on Fox network. Other than that it is just the grey arrow and then the recording starts.
I never got v3.
I still think it is weird that I still get ads on Jeopardy but nothing else - I can live with that rather than the risk that everything will get screwed up if I try and get something done
My Bolt has 21.9.7.v7 and I am sick and tired of it rebooting once or twice a day due these ads. if something else was recording, I just lost a few minutes of it. I will call and ask to be blocked. My TiVo gets buggier and buggier all the time. About once every couple months I find ALL my recordings mysteriously deleted. They are in deleted folder and can be recovered one-by-one but that’s tedious.
My Bolt updated to 21.9.7.v7 a week or so ago, the pre-rolls did not come back with the update. My bolt also suffered reboots before having the ads removed. I've got a Stream4k on the way, but I don't feel very optimistic about Tivo keeping it updated and bug free when they can't even keep their bread and butter properly running.