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Discussion in 'TiVo Coffee House - TiVo Discussion' started by jeremy3721, Jan 18, 2006.
Please AND thank you!
No matter how you try to spin it, his criticism is valid. All you ever do is try to deflect the issue back on someone else. Your methods are too transparent. Maybe you should try to find another lame business model to pimp.
BTW, I notice that neither TiVoJerry nor TiVoOpsMgr have responded to this thread. Most of the time, I usually see them offer something of some sort. You know, I little public apology here or there. Oh, I now what it is; Since this forum has become TiVo's "unofficial" customer support center, they may be so inundated with PMs that they just don't have time!!
Here, here!! I used to really like TiVo as well, but after seeing their business model becoming crappier and crappier, I don't even recommend them to my worst enemies. As a matter of fact, just last week, I convinced two colleagues to build their own HTPCs instead of buying a TiVo. For only a couple of hundred dollars more (less if you recycle PC hardware) than a high capacity TiVo with lifetime, and with properly configured OS and applications, they get a system with all the convenience and none of the BS. To top it off, they get a unit capable of doing a whole heck of a lot more than that box with the goofy looking cartoon TV on the front of it!!
One of the best features of TiVo is that the program guide is really good in terms of providing clear and accurate descriptions of episodes (at least compared to, for example, the "free" program guide that comes in OTA with an ATSC tuner). Is this still true if you build your own and then use some "free" program information from the Internet?
assuming you are talking about cartwa then yes he had a problem as well. but like you he was not clear in the thread where he posted his rant on stating his issue and instead spent his time insulting people in the forum. "rubes" was his word of choice. So getting criticism from you in a thread where I did indeed tell the OP he had a problem, it sucked, and he should contact a TiVo employee directly to get it fixed also falls flat and shows how wrong your viewpoint is as well
I'll give you credit for making your agenda clear and up front. No one could mistake your post for anything but what it was.
How has TiVo's "business model" become "crappier and crappier," and how does that affect you?
Not getting the order that you ordered overnight for almost a month does not just suck. You don't contact TiVo rep here or "executive customer service" - you contact your credit card to stop all charges. Do you give such a grace to everybody you order from or just TiVo? I would never deal with any company that took that long to ship overnight order regardless of the excuse they used. What is so special about TiVo adapters that makes OP put up with so much crap? Tell me that it isn't religious experience.
Apparently Fixer only discovered that TiVo sold advertising in 2005, even though this has been their well-known business model since 1998 - more than five years before Fixer bought his TiVo.
Apparently, he dislikes ads.
So he bought a box and a service, which was described by a TiVo vice president as the "holy grail of Madison Avenue". And strangely [sarcasm], he became disenchanted. Some people here didn't agree with him that TiVo couldn't continue executing according to their business model. That disenchanted him further. He made the typical arguments that have come up every several months for the last 5 years like "name one thing that you have to pay for and has ads" and of course, people responded with examples, and of course, he didn't like their examples. Lately he just joins other people's complaint threads.
Thanks for the summary. You probably saved us a fair amount of time rehashing an old argument, and saved everyone else from have to watch it.
and yet another agenda heard from. Gee guess I should have used stronger language than "That sucks"
tell us Samo why have you not just sold your TiVos and moved on as well? Why do you still deal with TiVo and grace us with your posts?
LOL! And what agenda that might be? Let me give you top 3 that I get from TiVo fanatics:
1. "You live in Littleton, CO so you must be working for Dish". I get this one from TiVo detectives most often. Sorry, for last four years I have been running my mortgage company and before that I was an aerospace engineer for 25 years.
2. "You must be shorting TiVo stock". Wrong again. I did make over $70K on TiVo stock in early days and even posted my predictions for highs and lows here for about a year (before stock talk was banned), but I don't trade dot.coms under $10 a share and even if I wanted to short TiVo - I can't. I'm not a market maker, and only market makers are allowed to short non-marginable stock.
3. "You hate TiVo because ...". Wrong again. I don't hate TiVo. Have no reason to. I just don't worship TiVo.
And I'll be glad to answer your questions just as well.
1. Yes you should have used stronger words than just "sucks"
2. I don't sell my TiVos because proceeds of the sales would not make a dent in my pocket book.
3. I did move on several times since I got my original TiVo (I'm one of the first 10,000 TiVo owners), but at present I still have 2 SA and 2 DirecTivos along with 4 DishPVRs and R-15 that I own.
4. The reason I still deal with TiVo is sentimental. Just like old shoes you hate to throw away - they are so comfortable! I have been using TiVo for so long that I can't see myself not having at least a few of them around the house.
5. I have to post here to keep you Tivengelists honest. I joined this board before any of you even knew that TiVo existed. If I recall it right, I'm 16th person to join TiVo Community and probably one of the few original members who still posts here.
But you just got the DirecTivos, right? Did you get them "fixed" or are they vanilla?
By the way, how is RTR?
Vanilla. I don't need any of the HMO features and 70 hours per unit is good enough for me. As for RTR - it is much better than RTVI or NTV and is about the same quality as channel one. One nice thing about RTR - they don't have commercials. Of course my house now looks like NASA center with 3 dishes (soon to be 4 if I make my mind on HDTV) pointing all over the sky.
That's not true. TiVo is marginable. And you can short it -- ordinary non-market maker traders do it all the time, every day. I don't know why you think otherwise.
And why should zeo have used stronger words than "that sucks?" According to Jeremy, TiVo dropped the ball on his order, and he got bad treatment from CS. In my book, that sucks. I'd like to see TiVo fulfill the order and apologize for the mess. If I ran CS, he'd get his parts and shipping for free. But all companies that deal with the public occasionally make people unhappy. No one needs to be crucified, and Jeremy's relationship with TiVo doesn't have to end. TiVo needs to try to make things right and let Jeremy know that they value him as a customer, and they need to use this episode to improve their fulfillment system so it doesn't happen again.
My bad. Haven't traded TiVo in ages, so din't notice that stock been trading over $5 a share for quite some time. So OK, I could have shorted TiVo, but I never did.
No disagreement here. TiVo does need to fix their CS. And TiVo would be wise to use your suggested course of action. But I would not wait for a month on overnight order from ANY company - not just TiVo. And I would never continue with an order nor order again if that happened.
For those of you who may have missed it, Jeremy contacted me directly via PM so I managed to miss the discussion in this thread. Actually, I manage to miss quite a few threads since I can only browse when time permits, which is nowhere near as often as anyone would like.
I just spoke with the person following up on his order. She has left Jeremy a voicemail advising him of his situation and will continue to work with him as necessary.
As for why there aren't any followup calls being performed in these situations, I do not have any answers to provide but I will be looking into it further.
I, for one, am impressed. That mortgage web site could use a little work though...
Sounds good. I'd hate to think that TiVo was dropping the ball on customers and potential customers who were trying to order products. Your marketing people would consider that a mathematical catastrophe. ("Wait, we spent <insert painful amount here> to acquire that customer, and you didn't ship them the product?" ) It's best if they don't hear about this.
Thanks for the update. Hopefully Jeremy and Jen can give us a happy ending soon.
I just wish I could buy at Denver prices.
I hear ya... I was in Colorado Springs on a work trip for two weeks last spring and was amazed at the prices. New homes with a decent sized yard with a view of a snow-capped peak for significantly less than older, boring condos in my area.