I do not easily loose my cool but at this point I have to vent. I ordered two Tivo wireless adapters on 12/27. I paid for overnight shipping and confirmed my order over the phone. Tivo also sent me an email confirmation of the order. The adapters never arrived so I called them back several days later and they informed me something was wrong with my credit card. (Why didn't they bother to contact me?) I verify the information on the card with them and the order is resubmitted with overnight shipping. AGAIN, they never arrive. (Why didn't they bother to contact me?). Several more days pass and I call again, they give me the same excuse that there was a problem with the card I gave them which is not true. I humored them and gave them my Visa # instead of American Express. The sales person offered FREE overnight shipping due to the misunderstanding. Well it's been another week and nothing has arrived (Why didn't they bother to contact me?) I just called back and waited on hold for 20 minutes after selecting the sales and then accessories options in the menu. An idiot answers stating that he only sells Tivo and that I have to call someone else about accessories. I tried to calmly explain the situation and told him that there must be a problem with their menu because I actually had to state "sales" and "accessories" which transferred me to him causing me to waste 20 minutes of my time. The guy then became arrogant and sarcastic and cut me off by saying "Thanks for calling Tivo" and he literally hung up on me. I did not loose my temper and just wanted someone help me resolve the situation. I am ticked! I am a loyal Tivo customer and I have 3 Tivo boxes in my home. I even paid $100 for the HMO service when it first came out. If this is how Tivo treats their good customers then perhaps I need to find a new product.