TiVo Hydra/Gen4 User Interface reviews and comments thread

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Mikeguy, Oct 28, 2017.

  1. Nov 23, 2017 #621 of 1099
    SandiMacD

    SandiMacD Member

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    I still use the Tivo software to convert recordings with Roxio. It works even with current Mac OS 10.13. I then stream to my Apple TV. The real benefit is my sewing programs. I can take my computer into my sewing room and follow along or watch something on my own time in another room if hubby is on the big screen TV. We don't have TVs in every room. Just the family room and gym.

    I converted a few shows in the Hydra UI before downgrading and they came through just fine.
     
  2. Nov 23, 2017 #622 of 1099
    idksmy

    idksmy Guest

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    @Diana Collins has posted what was fixed.
     
  3. Nov 23, 2017 #623 of 1099
    Dean Johnson

    Dean Johnson Member

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    And it now takes three clicks where in the past it only took one. Black screen small type definitely harder to read from across the room. The design team for Hydra should be fired. I’ve been using it for a few weeks now totally hassled and annoyed with clicks and bugs. I give it a D-, think it’s terrible. Give me the old interface with voice and all good. I predict Tivo is going to do a meaculpa in the next couple months and do some major backtracking.
     
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  4. Nov 23, 2017 #624 of 1099
    Dean Johnson

    Dean Johnson Member

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    HaVing to find a manual to understand how to use Hydra is just another example of how terrible Hydra is. Buggy, NOT INTUITIVE, a prime example of fixing something that wasn’t broken. They should have made the old UI better not assumed they knew better than us what we wanted and designed a difficult annoying bugging user interface and thinking it would be embraced as the next greatest thing. As word of how terrible Hydra is gets out they are going to see sales plunge. Wake up Tivo you better fix both the bugs and the negatives in Hydra or you will pay the price at the cash register.
     
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  5. Nov 23, 2017 #625 of 1099
    Dean Johnson

    Dean Johnson Member

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    Oh, and let’s not forget the out of home streaming doesn’t work either. I’ve set up streaming 3 times in the last few weeks and tested it out of house. Nope, won’t connect. Just another example of incompetent people releasing a poorly designed (3 clicks instead of 1), etc product and then releasing it WAY before it was ready. Just so they could say they had Voice! Sheesh Tivo you made the user experience much worse not at all better. Panic time I say panic time.
     
  6. Nov 23, 2017 #626 of 1099
    dsm363

    dsm363 Member

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    I hope so. Totally agree with the readability. The TiVo is afterall there to let you watch TV. Doesn't need to be so complex and require so many clicks.
     
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  7. Nov 23, 2017 #627 of 1099
    dsm363

    dsm363 Member

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    I was able to downgrade my TiVo Bolt Vox and it works fine again. Shall see how long TiVo lets people stay with old UI. They really should make this a UI something you can change on the fly. Give people the ability to go back and forth without deleting everything.
     
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  8. Nov 23, 2017 #628 of 1099
    idksmy

    idksmy Guest

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    With as much hate and vitriol you've posted, why don't you revert to HDUI?
     
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  9. Nov 23, 2017 #629 of 1099
    Diana Collins

    Diana Collins Well-Known Member TCF Club

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    It is very different from the old UI, no doubt about that. But seriously...you judge a UI by how many clicks it takes? I could build a UI so that every possible function required only one click, but the menu would hundreds of items long. Is that preferable?

    It actually pretty consistent: Highlight and Select to move forwards, Back to move backwards. All recordings, regardless of number of episodes, are in a folder, with the number of episodes indicated.

    I would say it is MORE intuitive than the old UI for that reason alone. It is certainly fresher and more modern. I am in my 60's and wear glasses and I have no trouble reading the menu from across the room (65" TV from ~10 feet away, or 50" TV from ~7 feet).

    For someone that has used the classic UI for many years it does mean relearning the UI and how to do your favorite actions. That doesn't mean it is bad, just different.

    As a software product manager myself, I'd grade this a B-...the mechanics of the roll out were a bit rough, and there should have been a larger/longer beta with real users. That would have hopefully found the V66 error that has been the biggest issue and soured a lot of people.

    I happen to like Hydra, and any suggestion that TiVo will "backtrack" in some way is silly. They have no desire and no reason to go back. The old UI was so 90's in look and feel, it was looking tired next X1, DirecTV, and other DVRs. Rather than complain about it taking more clicks, people should recognize that this is a sign of continued commitment to the TiVo DVR business. They could have cancelled the whole project and gotten out of the business entirely, just collecting license and service fees. This the future...change is hard, but it can't be stopped.
     
  10. Nov 23, 2017 #630 of 1099
    hapster85

    hapster85 Well-Known Member

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    You don't say 3 clicks for what, so no idea what you're referring to, but my everyday tasks seem just as easily accessible as before.

    My Shows with old UI was 2 clicks (TiVo/TiVo or TiVo/Select). To reach my shows with new UI is 2 clicks (TiVo/TiVo or TiVo/1). Or just push Down for fast access to a strip view along the bottom of your screen.

    The Guide is a single button click with both UI's.

    Tuner list is a single click (right arrow) with Hydra, whereas it was 3 clicks before (Info/Down/Right).

    I agree that it felt a bit awkward at first, because it was so different, but the feeling didn't last. The bugs are being addressed, with updates already being pushed. Received RC8 a few days ago, with RC9 coming any day now.

    Sorry you're so put out with it, but I do not see Hydra as a failure, at all. I'd give it an easy A.
     
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  11. Nov 23, 2017 #631 of 1099
    Dean Johnson

    Dean Johnson Member

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    Really, I have to show you? You must not use Hydra much. How about deleting a show that’s now in a folder or just selecting a recording. Duh... Bottom line.... it’s terrible. Just look at the now thousands of complaints! Did Tivo have anywhere near this number of complaints last time they upgraded the user interface? Tivo wake up this is a donnybrook event!
     
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  12. Nov 23, 2017 #632 of 1099
    Dean Johnson

    Dean Johnson Member

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    What kind of reply is that? It’s not hate or vitriol it’s calling Tivo out on the horrible upgrade they are forcing on their customers. Wake up Tivo before sales plummet and long time faithful cust9mers start to defect. Wake up!
     
  13. Nov 23, 2017 #633 of 1099
    Dean Johnson

    Dean Johnson Member

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    Defending an indefensible position. Arrogance! Pure arrogance! Yes you know better than the thousands of customers who are now complaining. Somewhere Tivo must have had a meeting where they all said let’s change the interface for the sake of change. Oh and BTW it’s NOT intuitive. A lot of things are harder and the bugs are everywhere. I have sold dozens of friends on Tivo over the years. That has ended. And until Tivo fixes the bugs and flaws I have changed my Amazon reviews to one star. Yes Tivo this was not a good move. Defend it all you want bottom line the user experience was not made better it is worse.
     
  14. Nov 23, 2017 #634 of 1099
    idksmy

    idksmy Guest

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    1000s eh? And, of course, no one can disagree with you without incurring the wrath of Dean. And you can read the minds of the designers and other Tivo staff. You are truly gifted.
     
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  15. Nov 23, 2017 #635 of 1099
    Dean Johnson

    Dean Johnson Member

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    I am no longer going to sit on the sideline in silence. And there is no wrath here (“extreme anger (chiefly used for humorous or rhetorical effect)”). I am just very frustrated that Tivo released such an untested and flawed product. Why shouldn’t we all be angry? What was smooth and easy to use is now a hassle and hard to use.
    You can disagree with me all you want. Are you also going to,disagree with all the other hundreds or thousands of people complaining?
     
  16. Nov 23, 2017 #636 of 1099
    moyekj

    moyekj Well-Known Member

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    Mission...
    Dean Johnson, at least for now there is a way to revert to the previous UI which is a lot more stable and usable. I could not tolerate using Hydra in it's current form either and have chosen to stay away from it, so why not save yourself a lot of frustration and revert to the previous UI?
     
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  17. Nov 23, 2017 #637 of 1099
    Dean Johnson

    Dean Johnson Member

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    Easy.. I don’t want to give up my recordings. Otherwise I would and then wait six months for Tivo to wake up and fix everything.
     
  18. Nov 23, 2017 #638 of 1099
    moyekj

    moyekj Well-Known Member

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    Mission...
    Oh, OK, so sounds like you willingly chose to "upgrade" to Hydra on a unit with a bunch of pre-existing recordings then despite the warnings there was no way to revert back without losing recordings. If the recordings are not copy protected you can download all to a PC and then transfer back once reverted. There are ways of maintaining all metadata when doing it, all predicated of course on whether they are copy protected or not.
     
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  19. Nov 23, 2017 #639 of 1099
    hapster85

    hapster85 Well-Known Member

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    Hydra is by no means perfect, but it certainly isn't terrible. If only there had been some way of knowing what you were getting into ahead of time. Oh wait, there was. Duh.

    No one has been forced to upgrade. You CHOSE to upgrade. You were informed you would lose your recordings if you downgraded, but you chose to upgrade anyway. There was plenty of information floating around these forums, and elsewhere, as to the look and feel of the new UI, so you didn't go in blind. Now you feel stuck and blame TiVo, for choices that you yourself made.
     
  20. Nov 23, 2017 #640 of 1099
    Dean Johnson

    Dean Johnson Member

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    I was stupid enough to think that when Tivo released a new UI it would work and not be buggy. And now I don’t have the time try and transfer downgrade and retransfer. Instead now I will forcefully call out Tivo on how they realeased a new UI that was not ready. Hopefully in the next couple months they will been able to fix the dozens and dozens of problems the new UI has.
     

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