TiVo HD, TW Cable Dallas, and newbie questions

Discussion in 'TiVo Series3 HDTV DVRs' started by Joe Siegler, Jun 9, 2008.

  1. masterwick

    masterwick Member

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    Feb 10, 2006

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    Not sure if its free with expanded digital or HD option. I currently pay for the HD option.
     
  2. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    These channels are still not in Garland. In about two hours or so, I will have an HDTV of my own (w00t - FINALLY!), so the lack of these channels is particularly irritating.

    I'd call and speak to the Customer Service Grunt on the other end of the line, but I know that never DOES anything, besides the superficial "We'll look into it", or "I'll pass along your comments". I work the other side of the phone, I know how it REALLY is.

    Is there any known information as to when Garland will get these? Is there any way to find out?

    I really wanted 754 before Jan 1st for the Rose Bowl Parade, and 787 for Dallas Stars (and come April Texas Rangers) games. I was also hoping to get 744 for the baseball playoffs - looks like that is not happening. :(
     
  3. TexasGrillChef

    TexasGrillChef New Member

    1,792
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    Sep 15, 2006
    According to my "inside" contact. All of DFW that is on TWC will have the new channels by December 31st.... providing no catastrophes occur.

    TGC
     
  4. kevo777

    kevo777 My TiVo Gets Me

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    Oct 22, 2007
    Plano, TX
    Add Richardson to the list. I've had TiVoHD and TWC HD service since June 2008 and have had these channels from day one. I live at Renner and 190 on the border of East Plano and North Garland.
     
  5. mrand

    mrand New Member

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    Oct 17, 2008
    Richardson, TX

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    The last time I called TW (back in August or so), I asked when they would be rolling SDV out to Richardson (which used to require A and B "dual" cable), and they said they already had... back in the May time frame. I was surprised that a piece of equipment as old as the DCT-2524 supports SDV, but maybe it doesn't take much if the cable box simply sends the selected channel up to the head-end.

    So... was the TW technical support wrong? For sure wouldn't be the first time, but the Dallas TW page does mention Switched video in their chart:
    http://www.timewarnercable.com/Dallas/products/cable/CableCard_motorola.html
    Of course, that could be as simple as a copy and paste from some other region which does have it.

    Thanks,

    Marc​
     
  6. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    Yes, they were wrong. The customer service guys were perpetuating the SDV rumor, but Richardson got normal linear broadcast channels, not SDV. So those of us with Tivos were spared the horror of unavailable channels. :)

    The upgrade was to 860mhz, which gives them lots of available bandwidth. They're continuing to roll out this upgrade city by city in the DFW market.

    We received the new HD channels back on 3/27/08 in 75082.

    TTYL
    David
     
  7. mrand

    mrand New Member

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    Oct 17, 2008
    Richardson, TX
    Howdy David,
    Makes perfect sense. Thanks!
    Marc​
     
  8. dcwhitney

    dcwhitney New Member

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    Oct 23, 2008
    Just to be clear: these channels are showing up on the guide and on TWC's website for my area (Sunnyvale)... But I'm still getting that message. Do I need the HD Tier for them or has someone just not flipped the switch on them yet?
     
  9. stardal

    stardal New Member

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    Jan 2, 2005
    Richardson, TX
    This post came in at just the right time. I live in 75081 in Richardson. I was wondering if I was going to have any major issues, but it doesn't look like I will. Refurbished TivoHD to come in today (funny how they ship from Fort Worth) and my 2 S2s and S2DT is aching to be connected to Cable again and not dealing with IR blasters. (Well, the S2DT hasn't been activated yet).

    If any of you other Richardson / 7508x people have any words of wisdom as I switch from Dish to TWC, that would be great to hear.
     
  10. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    But, we still can't use On Demand, or PPV (at least properly). We'll still need a tuning adapter for those, I would imagine.

    Also noticed that 790 switched from MOJOHD to MGMHD. I wonder how long it will take for TiVo to notice that and send me the right info for that channel?

    Is there any way to submit to TiVo a "Hey, they've changed my channel, can you fix my guide" request?
     
  11. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    The tuning adapter only addresses the SDV issue, which TWC doesn't use in North Texas. I don't think there are any plans to make current Tivo models able to request on-demand or PPV, Tivo will need a new box that is two-way capable.

    Yes, below is the link to submit a lineup change. The TWC lineup is wrong so often and I've submitted so many of these, sometimes I wonder if anyone else in Dallas even owns a Tivo. :)

    http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html

    TTYL
    David
     
  12. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    Yeah, since I posted my question and your reply I found that - and had already submitted that.

    This is the first "wrong" I've run into with TWC - been with them for about four months now or so.
     
  13. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    I exaggerated a little--there aren't that many problems with the lineup. :)

    Within the last year, they've had all three cspans incorrect, had an all-Spanish guide for CW HD, and had swapped Classical Masterpieces and Gospel in the music range.

    The Tivo lineup request people are pretty responsive, I'm sure MGM HD will be fixed within a week or so.

    TTYL
    David
     
  14. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    My Tivos had the new lineup when I came home today:

    Added 786 VSHD 789 GOLFHD 797 MGMHD
    Deleted 786 GOLFVS 790 MOJOHD

    So now they have MGMHD added to the guide, but on the wrong channel. I guess that's progress.

    TTYL
    David
     
  15. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    OK, some strangeness. I got home from work tonight, and my TiVoHD had a message for me. It said this:

    OK fine - I go and look at these three additions, and all of the channels are black. There's nothing there. On top of that, the TiVo guide info for 786 & 789 is "Sign Off" all the time - there's no other info there.

    Previously I was getting 790 MGMHD on the old MOJO channel, but that channel is now black too. The channel designation on 790 for TiVo now is ???? - I have never seen questions marks as a channel designation in the eight years I've had a TiVo. :) A further thought occurs about MGMHD. Given it's channel designation of 797, it's grouped with the two HDNET channels which are behind an HD pay scale. Shall I assume that I can't get 797 because of the fact that I don't subscribe to the pay HD? That would make sense, but it would be nice to know that for sure.

    On top of all this, I looked in the channels I receive section of my TiVo config, and noticed that 770 TNTHD was selected, so I checked it out, and I *DO* have this channel. This is new, I have not seen this channel before tonight. Also odd that I never got a channel add notice from TiVo on that one.

    I decided to check the rest of the HD channels that TiVo knows about, but I don't get here in Garland. None of them were active, either. Those are:

    740 CNNHD
    744 TBSHD
    745 HSTRYHD
    752 FOODHD
    753 HGTVD
    754 AETVHD
    756 DSCHD
    757 APLHD
    771 NGCHD
    787 FSS1HD

    OK, to summarize, I got a notification that three channels were added to my cable lineup. All three are black, I do not have them. I did get one new channel add, but I only noticed it because I manually went and looked.

    Strangeness abounds in Garland 75043. :)

    UPDATE: OK, I looked on twc's website, and I'm not supposed to get 797 MGMHD (although it's listed there as 790 and not 797). It's in the same grouping as HDNET, which is an extra charge. OK, that one makes sense.
     
  16. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    Is there anyone else reading this thread that has TWC and an HD TiVo? Am I the only one?

    Reason I ask is my HDTiVo box is not getting MLBN 198, but that's probably because TiVo doesn't recognize it as an existing channel (it's not an option in the channels I receive section of the setup are). I can't tune to a channel that doesn't exist, so I see blank on 198. My TiVo in the bedroom is an older one that uses a TWC Motorola cable box, and that does let me see 198, but that's because it's the Motorola box driving the signal, not the TiVo itself.

    Curious to see if I'm the only one affected by this. I realize it's TiVo's problem, but I wonder if anyone else reading this thread has run into this besides me.

    I wonder when TiVo will pick up 198 MLB Network so I can get at the channel on my primary TiVo. I'm more miffed that TWC is not carrying the HD feed of this, tell you the truth, but I'll settle for SD over nothing in my living room.
     
  17. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    I'm in 75082, and both of my S3's are showing audio/video on 198 MLB TV and also shows 198 in the "channels I receive" area. However, there is no guide info yet.

    TTYL
    David
     
  18. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    Guide info has to be TiVo's issue, but as of 9:30AM on Fri 1/2, I still don't have any audio video on 198 on my TiVoHD. I'm afraid to contact TWC, as I'm pretty positive they'll just blame TiVo, and say I should be using their equipment. I don't have 198 as a selectable channel at all, I can't turn it on as a "channel I receive", so I'm assuming this is the reason why I can't see it.

    I've tried reflashing my Boxes via their phone deal, and also rebooting, and it doesn't make a difference. Not sure where to go with this problem.

    I've been forcing calls to TiVo multiple times a day to try and pick up a data update that would active the channel, but I'm starting to get concerned, especially with you saying it's on your S3 boxes.
     
  19. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    I spent an hour on the phone with TiVo today, and we went through all the simple stuff I had already replied with. Then they had me try some more advanced stuff. My TiVoHD still isn't picking up the channel. After speaking with their advanced tech people, they said the problem is with TWC, and they filed an official report with TWC over the issue.

    Yeah, it is on my Motorola, and I thought it was a TiVo issue myself, hence my calling them. We shall see what happens. I've tried all the stuff I can reset myself short of wiping the entire box out and restarting (something I think most users would be unwilling to do).

    198 is not listed on TiVo's website, or on zap2it.com. Tribune Media apparently doesn't have listings for it, which could be the cause of my problem. But I did escalate it at TiVo.

    Bottom line is that I do not have 198 on my TiVoHD as a selectable channel. Attempts to manually tune to that channel give me a black screen. I get either the message about "Channel not available, CableCARD might be required, contact your provider", or I get "Searching for signal on Cable in". I've redone the channel lineup setup twice, forced a ton of calls, no change. I don't have 198 as a selectable channel on this box. It is on my TiVo Series 2 with a Motorola Box, which is more frustrating. Gah!

    Update: Hmm. Read this. It appears it might be a TWC issue after all. This implies that there's a more widespread problem.

    http://www.bizofbaseball.com/index....n-first-day&catid=48:ei-mlb-network&Itemid=82
     
  20. DougJohnson

    DougJohnson Member

    247
    9
    Dec 11, 2006
    I can get the channel on my S3 in Dallas 75225 by manually tuning to it. There doesn't seem to be guide data yet. -- Doug
     

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