TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. May 14, 2008 #161 of 1091
    greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...

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    Turned it on? :confused:

    It's a Tivo, it's always on.
     
  2. May 14, 2008 #162 of 1091
    KraziJoe

    KraziJoe What? Me Worry?

    69
    0
    Nov 30, 2007
    Maine
    Ok, I started to use it. Unless downloading data was taxing it, it was not doing anything pressing, though it was on an HD channel.
     
  3. May 14, 2008 #163 of 1091
    greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    Don't forget, it is always recordings buffers for two channels all the time.
     
  4. May 14, 2008 #164 of 1091
    skiajl6297

    skiajl6297 New Member

    15
    0
    Dec 27, 2007
    Add me to the list. Started just after software update. Video freezes frequently requiring reboot. Super duper annoying to have to unplug the thing and wait for a 5 minute reboot. Stock tivoHD, HDMI out, native video, no DVR expander. Please fix this asap!
     
  5. May 14, 2008 #165 of 1091
    hmm52

    hmm52 Member

    405
    0
    Feb 25, 2008
    Lower...

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    But it definitely wasn't doing laundry, the dishes, or paying bills.

    Sorry...Edit control function is disabled here. Probably the 9.3 update.
     
  6. May 15, 2008 #166 of 1091
    mamalenf

    mamalenf New Member

    5
    0
    Mar 27, 2008
    I've posted earlier that I am experiencing the freeze problem. Tonight, we were recording Boston Legal and Law and Order at 10:00 MST. At 10:15 when I attempted to rewind back to the beginning of Boston Legal, I got the video shakes and stutters for about 3 minutes into the show. When I switched to Law and Order and rewound back to the beginning, no shakes and stutters.

    I rebooted Mr. Tivo, and the recorded Boston Legal still had the shakes and stutters for three minutes into the show.

    My wife said why are we paying a monthly service for this crappy (my words, not hers) performance. I had to agree with her.

    We own four TiVo's - two HD DVR and two dual channel. Tomorrow I will be cancelling our monthly service on two of them until they get this problem corrected.

    Sign me a TiVo customer since 2002, but not very satisfied with the quality of their software programmers today.
     
  7. May 15, 2008 #167 of 1091
    KraziJoe

    KraziJoe What? Me Worry?

    69
    0
    Nov 30, 2007
    Maine
    Any chance this may have been a problem from the Network? You do realize that this "problem" you are describing has NOTHING to do with this thread and the problem that is going on here. Yours may have just been a network issue.
     
  8. May 15, 2008 #168 of 1091
    tvb6171

    tvb6171 New Member

    4
    0
    Apr 23, 2008
    I'm having picture freeze problems too, but more annoying is the sound cuts in and out for about a sec every 10 minutes or so, maybe I'll return this back under my 30 day try out.
     
  9. May 15, 2008 #169 of 1091
    BobB

    BobB Devout Tivonian

    707
    0
    Aug 26, 2002
    Brookline, MA
    Don't unplug it, do a soft reboot (i.e., go to the menu and select Restart). That will put less start/stop wear on your hard drive.
     
  10. May 15, 2008 #170 of 1091
    skiajl6297

    skiajl6297 New Member

    15
    0
    Dec 27, 2007
    Never thought of that - thanks! Are there ever benefits to doing a hard reboot vs. a soft one? (I feel like I've read that sometimes a hard reboot is necessary for certain purposes.) And regardless, if they are going to write software that causes live and recorded programs to become unwatchable, at least have the decency to figure out a way to speed up the reboot process. My wife and I struggled to watch a taped episode while it was finishing taping other shows on the two tuners - so we had to stick out the freezing every 30 seconds for 40 minutes before restarting it when the taping ended. After the 5 minute restart no more problems. My workaround when stuck watching a show that is freezing is to hit the fast forward button and the play button consecutively pretty quickly to avoid losing much info. But thanks to the time it takes my reciever to pick the audio back up you drop a few seconds of dialogue. Just extremely frustrating. When I see video start to stutter even a bit or look sort of grainy, I immediately get ready for a reboot. Speedier menu navigation wasn't worth crippling basic functionality!
     
  11. May 15, 2008 #171 of 1091
    loganizzi

    loganizzi New Member

    58
    0
    Aug 9, 2003
    Okay, I hesitate to post this due to Murphy's Law, Occam's Razor or some other universe governing principle that will cause me to jinx myself, but perhaps if it helps someone then karma will cancel both sides out.

    Shortly after the 9.3 update I started seeing the video freeze issue on my TiVoHD w/ MyDVR Expander. The issue occurred at least 3 times within 72 hrs and was only corrected by rebooting the TiVo.

    My unit is receiving both Cable (2 cards) and OTA inputs. I checked the signal strength in the diagnostics screen and saw that both Tuners had a signal strength in the 80 - 85 range. I should also note that I do have an video amp in line as well, and a splitter just before going into the TiVo.

    Just after the 3rd occurance of the TiVo freeze, I removed the splitter from my configuration bringing the signal strength up to the low 90's. I also checked the SATA connection to the MyDVR drive and noticed that it was loose (it seems to be a generally poor connection overall, bad cable?) so I reseated that as well.

    Since I performed these actions I have noticed a few things.

    - I have not had a freeze since (about 1.5 - 2 weeks)
    - Previously I had seen a lot of digital dropouts (row(s) of pixels missing) on various channels that now appear to be gone.
    - had some audio quality issues on my NBC station (always during L&O Special Victims) where the sound would get "tinny" and digitized like it was being over compressed, also gone.

    I know I run the risk of having to post again tomorrow saying that the problems are back but such is life.

    Hopefully some information in this post will help someone else.

    Good Luck.
     
  12. May 15, 2008 #172 of 1091
    mamalenf

    mamalenf New Member

    5
    0
    Mar 27, 2008
    Boston Legal was also recorded on another TiVo of mine without the shakes and stutters.
     
  13. May 15, 2008 #173 of 1091
    johngaltil

    johngaltil New Member

    5
    0
    Nov 22, 2002
    I had a vast improvement in freezes (none in several days ) keeping the deleted folder empty - Following is just posted if it gives the engineers an idea to chase. There appears to be some interaction between signal loss and setting off the freeze.

    I had a freeze apparently triggered by my cable company losing the channel I was recording. I got about 1/2 the show with lots of noise then
    the Tivo cancelled the recording when it lost the signal but it also did the freeze. I know it was the cable company because I could not play that channel (CBS) directly around the Tivos.
     
  14. May 15, 2008 #174 of 1091
    VB_nut

    VB_nut New Member

    2
    0
    May 8, 2008
    If you are using cablecards, this will reset the pairing information between the cablecards and you're cable co.

    May be best to "Standby" and then drop power.

    Tom
     
  15. May 15, 2008 #175 of 1091
    greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    A simple restart won't do that. You must be thinking of "Clear & delete everything" from the Restart or Reset System menu.
     
  16. May 16, 2008 #176 of 1091
    nicky612000

    nicky612000 New Member

    5
    1
    May 16, 2008
    New York
    This started happening to me a few weeks ago. I am getting the same problems everyone describes. Change to channel, 2 seconds, freezes, but I can rewind and fast forward and the contents is there. Hard reset seems to fix it for a while. I called Tivo and opened a case number.

    I am also getting sound cut out once every 10-15 seconds on certain channels. Last night watching the NBA game on ESPN it was doing it.

    These are show stopper problems that Tivo needs to address.
     
  17. May 16, 2008 #177 of 1091
    criswell50

    criswell50 New Member

    2
    0
    Nov 18, 2007
    Add me to the list as well. I just started having the problem early this week. Rebooted, everything was fine for four days, then started again last night. Did another reboot, and everything looks fine right now. I'm hopeful that Tivo is figuring this one out quickly. It sure sounds like a software issue given the fact that so many of us started having the problem around the same time.
     
  18. May 16, 2008 #178 of 1091
    BobB

    BobB Devout Tivonian

    707
    0
    Aug 26, 2002
    Brookline, MA
    No freezeups in the past 48 hours, but I did get a new problem - the video started jittering, kind of like strobe action, while the audio played fine. Skipping back a few seconds cleared it up.

    I really wish they'd test their software upgrades better. I never had these types of problems in six years of S2 ownership.
     
  19. May 16, 2008 #179 of 1091
    Phantom Gremlin

    Phantom Gremlin Active Member

    1,581
    5
    Jun 20, 2002
    Tualatin,...
    I had that problem, but only once. It was actually a lot of fun to watch. I was hoping that it was the program, so I recorded it. But unfortunately the recorded program was fine. :(
     
  20. May 16, 2008 #180 of 1091
    Breadfan

    Breadfan Member

    118
    7
    Jan 7, 2008
    Fort Smith, AR
    I had this happen to me a few weeks ago but a restart cleared it up. Tonight it happened again, after I had decided to set my output resolution to 1080i. Before that I was on Hybrid.
    I'm in the process of the 777Clear, 2 connections bit now.

    EDIT: I guess they don't need any more e-mails so I won't do that after all.
     

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