TiVo HD picture freezes

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Thanks. (I hate the PM interface; e-mails are much easier for me to track and work with.)

 

Awesome. It's a relief to hear that the issue is being worked on. Just curious, what does the 7 7 7 clear code do? Does it trigger some logs to be transmitted back to the Tivo servers?

I certainly will do this next time I have the issue on either of my TivoHDs. They had been exhibiting the freeze/pause issue every 1-2 days but for the last 5 days have been working fine.

 

email sent.

just to clarify.

2. Force two connections to the TiVo Service at your next opportunity.

I'm assuming this means start 1 connection, finsih and then sart another connection right?

Or is there a way to establish 2 connections simultaneously.

Thanks!

 

I just sent my info. My TV was frozen when I turned it on this morning so perfect timing.

 

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Just noticed this thread. I have to reboot everyday because of this problem.

My friend thinks its because of a software role-out that TWC did here in Charlotte that is making Tivo boxes freeze.

I will be sending emails everytime it happens!

 

Yep.

 

Ah, I probably should have talked about that. All it does is put an easy-to-find marker in the logs saying "the user pressed 7 7 7 Clear" and record some information about the state of your DVR at the time in the logs. It doesn't contact our servers (that's what the two connections are for).

And yes, force one connection, wait for it to succeed, then force another.

Why two connections? Because of how our logging works, not all logs are transmitted during a connection. Two connections makes sure all logs are received.

Thanks again for your help and sorry again for this issue.

Best regards,
Stephen

 

How is it different than the 9 1 1 Clear? Just curious...

 

It puts a different marker in the logs. (This one is marked 777, not 911 ... ) Plus it adds information about the state of video.

Folks, by the way: You can ignore any error sounds you hear when pressing 7 7 7 Clear.

 

What screen do you need to be in when you press 7 7 7 clear? I did it while watching normal TV just to see what I should expect and all I get is the banner with 777 as the channel and then when I press clear, the banner goes away. Do I need to be in a special screen?

Sorry to be so dense.

 

You can be in any screen and do the 777 clear and it will work (there's no confirmation sound when you do this so don't fret, it does work).

 

I guess I'll add my name to the list of ppl having issues with the freezing video, I've had my series 3 HD Tivo for about a week now and it's happened twice already. I'm glad to see I'm not alone, but hate to see it happening at all.

 

Happens to us constantly. Really annoying. Sent logs to TiVo, as requested.

 

I just sent emailed in my report after 7-7-7-Clear and forcing connections. This never happened to me with 9.2a, and now with 9.3a it has happened three times.

 

I decided the common thread was that it started after some period of
use for most people. I then asked what is different after a long time and came up with a large deleted recordings list (mine was about 100 items).
I hand deleted it down to 50 and have been doing that everyday since then and have not frozen since. This may be coincidence but this is the loingest I have gone since the problem started.

I would suggest you try it -- its not hard to do (open deleted folder -- hit clear then select - repeat many times)

This is only happenning on one of two tivo HD -- both with extender drives.

Will post if it locks again and do the 777 thing.

 

I was getting freezes every one to two days until I cleared out my deleted items folder. I went about a week without a freeze, and it's been 3 days since that last one (so one freeze in the past 10 days or so). So clearing that folder did seem to do some good, but it wasn't a perfect fix for me.

Weird... part of me is hoping that the next freeze happens sooner than later so that I can do the "777 clear" thingie and possibly be part of the solution.


Bunsen

 

Same symptoms here--daily freezes since latest software update. Did have over 100 deleted items. Cleared out the folder and will see if this clears up or reduces the frequency of the freezes. Will send an logs and email when it happens again.

 

Folks, thanks to those of you who have sent me your TiVo Service Numbers. We have enough examples for our engineers to study, so I don't need any more e-mails for the moment. If we do need more, I'll post.

Sorry again to those of you who are experiencing this issue. We're studying it and we will keep you updated as to what we find.

Best regards,
Stephen

 

Thanks Stephen!...I'm sure many of us are relieved that the problems have been acknoledged and it is being worked on.

Appreciate your effort!

 

I wonder if it is a free space allocation/recovery issue that gets worked around when you recover the free space manually? Even then there would probably be some other factor going on or more people would hit the problem.