TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. May 9, 2008 #121 of 1091
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
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    Jun 27, 2000
    Alviso, CA, USA

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    Thanks. (I hate the PM interface; e-mails are much easier for me to track and work with.)
     
  2. May 9, 2008 #122 of 1091
    jkbrowne

    jkbrowne New Member

    33
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    Dec 14, 2005
    Awesome. It's a relief to hear that the issue is being worked on. :) Just curious, what does the 7 7 7 clear code do? Does it trigger some logs to be transmitted back to the Tivo servers?

    I certainly will do this next time I have the issue on either of my TivoHDs. They had been exhibiting the freeze/pause issue every 1-2 days but for the last 5 days have been working fine.
     
  3. May 10, 2008 #123 of 1091
    steinercat

    steinercat New Member

    108
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    Nov 16, 2007
    email sent.

    just to clarify.

    2. Force two connections to the TiVo Service at your next opportunity.

    I'm assuming this means start 1 connection, finsih and then sart another connection right?

    Or is there a way to establish 2 connections simultaneously.

    Thanks!
     
  4. May 10, 2008 #124 of 1091
    CallieBrady

    CallieBrady New Member

    15
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    Dec 30, 2007
    I just sent my info. My TV was frozen when I turned it on this morning so perfect timing.
     
  5. May 10, 2008 #125 of 1091
    imacericg

    imacericg New Member

    29
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    Mar 15, 2008

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    Just noticed this thread. I have to reboot everyday because of this problem.

    My friend thinks its because of a software role-out that TWC did here in Charlotte that is making Tivo boxes freeze.

    I will be sending emails everytime it happens!
     
  6. May 10, 2008 #126 of 1091
    windracer

    windracer joined the 10k club

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    Yep.
     
  7. May 10, 2008 #127 of 1091
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
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    Jun 27, 2000
    Alviso, CA, USA
    Ah, I probably should have talked about that. All it does is put an easy-to-find marker in the logs saying "the user pressed 7 7 7 Clear" and record some information about the state of your DVR at the time in the logs. It doesn't contact our servers (that's what the two connections are for).

    And yes, force one connection, wait for it to succeed, then force another.

    Why two connections? Because of how our logging works, not all logs are transmitted during a connection. Two connections makes sure all logs are received.

    Thanks again for your help and sorry again for this issue.

    Best regards,
    Stephen
     
  8. May 10, 2008 #128 of 1091
    greg_burns

    greg_burns Now in HD

    6,392
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    May 21, 2004
    Slower...
    How is it different than the 9 1 1 Clear? Just curious...
     
  9. May 10, 2008 #129 of 1091
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
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    Jun 27, 2000
    Alviso, CA, USA
    It puts a different marker in the logs. (This one is marked 777, not 911 :) ... ) Plus it adds information about the state of video.

    Folks, by the way: You can ignore any error sounds you hear when pressing 7 7 7 Clear.
     
  10. May 10, 2008 #130 of 1091
    raney

    raney New Member

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    Jan 2, 2008
    What screen do you need to be in when you press 7 7 7 clear? I did it while watching normal TV just to see what I should expect and all I get is the banner with 777 as the channel and then when I press clear, the banner goes away. Do I need to be in a special screen?

    Sorry to be so dense.
     
  11. May 11, 2008 #131 of 1091
    knownzero

    knownzero Seeker

    4,963
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    Feb 26, 2001
    Columbus OH
    You can be in any screen and do the 777 clear and it will work (there's no confirmation sound when you do this so don't fret, it does work).
     
  12. May 11, 2008 #132 of 1091
    crusin_x1

    crusin_x1 New Member

    16
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    Dec 19, 2006
    Tampa, FL
    I guess I'll add my name to the list of ppl having issues with the freezing video, I've had my series 3 HD Tivo for about a week now and it's happened twice already. I'm glad to see I'm not alone, but hate to see it happening at all.
     
  13. May 12, 2008 #133 of 1091
    GuysInCT

    GuysInCT TV addict

    74
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    Apr 29, 2002
    Norwalk, CT
    Happens to us constantly. Really annoying. Sent logs to TiVo, as requested.
     
  14. May 12, 2008 #134 of 1091
    ilh

    ilh New Member

    377
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    Dec 21, 2007
    I just sent emailed in my report after 7-7-7-Clear and forcing connections. This never happened to me with 9.2a, and now with 9.3a it has happened three times.
     
  15. May 12, 2008 #135 of 1091
    johngaltil

    johngaltil New Member

    5
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    Nov 22, 2002
    I decided the common thread was that it started after some period of
    use for most people. I then asked what is different after a long time and came up with a large deleted recordings list (mine was about 100 items).
    I hand deleted it down to 50 and have been doing that everyday since then and have not frozen since. This may be coincidence but this is the loingest I have gone since the problem started.

    I would suggest you try it -- its not hard to do (open deleted folder -- hit clear then select - repeat many times)

    This is only happenning on one of two tivo HD -- both with extender drives.

    Will post if it locks again and do the 777 thing.
     
  16. May 12, 2008 #136 of 1091
    DrBunsen

    DrBunsen New Member

    66
    0
    Jan 1, 2001
    Fate, TX USA
    I was getting freezes every one to two days until I cleared out my deleted items folder. I went about a week without a freeze, and it's been 3 days since that last one (so one freeze in the past 10 days or so). So clearing that folder did seem to do some good, but it wasn't a perfect fix for me.

    Weird... part of me is hoping that the next freeze happens sooner than later so that I can do the "777 clear" thingie and possibly be part of the solution.


    Bunsen
     
  17. May 12, 2008 #137 of 1091
    bitbanger

    bitbanger New Member

    10
    0
    May 12, 2008
    Same symptoms here--daily freezes since latest software update. Did have over 100 deleted items. Cleared out the folder and will see if this clears up or reduces the frequency of the freezes. Will send an logs and email when it happens again.
     
  18. May 13, 2008 #138 of 1091
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
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    Jun 27, 2000
    Alviso, CA, USA
    Folks, thanks to those of you who have sent me your TiVo Service Numbers. We have enough examples for our engineers to study, so I don't need any more e-mails for the moment. If we do need more, I'll post.

    Sorry again to those of you who are experiencing this issue. We're studying it and we will keep you updated as to what we find.

    Best regards,
    Stephen
     
  19. May 13, 2008 #139 of 1091
    steinercat

    steinercat New Member

    108
    0
    Nov 16, 2007
    Thanks Stephen!...I'm sure many of us are relieved that the problems have been acknoledged and it is being worked on.

    Appreciate your effort!
     
  20. May 13, 2008 #140 of 1091
    sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007
    I wonder if it is a free space allocation/recovery issue that gets worked around when you recover the free space manually? Even then there would probably be some other factor going on or more people would hit the problem.
     

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