TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    Jul 26, 2005
    Woodside, CA


    11.0J is now rolling out and should resolve this problem.
  2. Andy D

    Andy D Member

    Feb 1, 2008
    My TiVo HD froze this morning (I know is was this morning not last night as it is a morning news picture that is frozen). I have observed (maybe coincidental) that when I have quite a few recordings I got freezes, don't know for sure, but I deleted quite a bit of content with no change in conditions.

    I have been doing quite a bit of troubleshooting..

    Reset TiVo HD 3 or 4 times to try to clear.
    Completely removed power for 10 seconds or so.
    Checked cable signal strength, it seems to be in the high 80 percent range.
    Connected directly to cable (via a splitter) with no cable cards.

    Here's what's happening

    Channel 2 and 3 OK

    Channel 4 and 5 frozen

    Channel 7, 8 and 9 slow video, no audio

    Channel 10 frozen

    Channel 11 - 75 OK

    Channel 76 Frozen


  3. Andy D

    Andy D Member

    Feb 1, 2008
    Hate to reply to my own post, but...

    About 4 hours after I posted the above My TiVo suddenly started to fire on all cylinders. It appears that everything now works.

    The only thing I dislike more than when things break is when they fix themselves.


    Andy D
  4. NJRonbo

    NJRonbo New Member

    Jun 3, 2005
    Hello Everyone!

    I have a Series 3 HD unit.

    Programs started freezing up on
    a regular basis. Thought it was my
    hard drive failing after two years and
    I just ordered the Tivo Premiere.

    Now I am reading that this is a widespread
    problem and perhaps it was not the hard
    drive failing.

    Has Tivo come out with a fix? I have been
    downloading all the updates and as of last
    week TV programs still freeze and sometimes
    it is impossible to scan over the freeze.

    Hope I did not waste money going with the
    Premiere model.
  5. SandDune

    SandDune New Member

    Apr 7, 2007
    Kenmore, WA


    My Series 3 HD also started acting up this week. Thought it was also a failing HD. Switched out the eSATA cable, restarted everything, and unfortunately the problem continues. Hard Drive issue or something else? I'll try running the diagnostics tonight.

  6. SandDune

    SandDune New Member

    Apr 7, 2007
    Kenmore, WA
    Turns out my external drive is failing again. Replaced the Western Digital drive with a Seagate Pipeline drive in an Antec enclosure after the Wester Digital failed. Don't suppose either the eSATA cable or enclosure could be causing the SMART failures? The reason I ask is most of my Wester Digital external drive failures have been the enclosure gone bad, not the drive.

  7. LI-SVT

    LI-SVT Member

    Sep 28, 2006
    I believe those all-in-one external drives often suffer from poor heat management leading to failure. I have had good luck with the Antec MX-1 which is actively cooled.
  8. NJRonbo

    NJRonbo New Member

    Jun 3, 2005
    So, I may be wrong about this and I
    apologize in advance if I am...

    These reports of picture freezes have been
    going on for 2 years now, at least.

    Tivo hasn't issued a fix or recall for these issues.

    Meanwhile, customers are being forced to
    buy external drives or in my case, a brand
    new Tivo.

    ....and Tivo is not issuing any kind of credit
    to customers knowing that a widespread
    problem like this has existed?

    I only got 2 years out of my Tivo that I bought
    with lifetime subscription service.
  9. Phantom Gremlin

    Phantom Gremlin Active Member

    Jun 20, 2002
    Yes, active cooling is much better. However, I think the bigger problem is that consumer-grade hard drives are just built like crap nowadays.

    Tivo sold you a consumer-grade product at a consumer grade price. That's why TiVo's warranty is so short, they're selling you "crap".

    Manufacturers simply can't afford to build a quality hard drive and then sell it for under $100. At that price level there just isn't enough money for the myriad of companies in the supply chain to earn decent profits. Every supplier shaves costs wherever they can, at the expense of quality, "and that's the way it is".

    The bigger problem is there's a sort of Gresham's Law for consumer electronics. It's simply not possible to pay 2x the price and get 2x the quality. Only 0.1% of US consumers would be willing do that. Wal-Mart didn't get to be the largest retailer in the USA by selling quality products, they did it by selling low quality crap at "always low prices".

    IAMMICK New Member

    Aug 13, 2012
    Yeah mine (tivo Hd) started to freeze on live recordings and playback.

    Woke up thursday and my tivo was frozen with no interaction possible on live tv. Had to pull the plug out and then was stuck on "JUST A FEW MINUTES MORE

    Looked on this forum and a few others and people were saying that it may have something to to with the usb wifi receiver. So unplugged that and left it off for 15 to 30 secs to apperantly let the hard drive stop spinning. Then Tivo central came on. then plugged wifi in. Sweet all fixed.

    After about 30 mins of it trying to record and with me watching live tv it froze again so I repeated the process. and trying to get the Kick starts to do the disk check also by this time and have to say had a little trouble with that as was not catching the timing but would always go back to the tivo central, normal. Left the wifi adapter out for this time. 30 min later froze again.

    Thinking now the tivo's hard drive was playing up, each time I restarted I tried to get the Kick start program to start but still little trouble and wouldn't but would go to tivo central. I had upgraded Hdd to 1.5 terabyte, so already had the other one out to swap back in if this **** kept up.

    Still no dice, after a while it would freeze. and again restart and freeze.

    Restarted, still trying to catch the kick start. no dice.
    When it was up again I did a tivo reconnect thing which took me through setting up the tivo from scratch to do a re-scan and pretty much took an hour to get channels and program list over wifi and said your tivo is ready for use enjoy.

    Seemed to be running ok for over an hour with no recording and so went out and recorded olympics. Came home to find it frozen so I checked the recording and pretty much was running ok for about 3.5 hours. But still this freezing and restarting.

    When I restarted this time I finally caught the Kick start Program!!! Yeah finally came up. When to smart scan and it started scanning for errors on the hard drive as it does on Kick start 54. passed first couple of scans then went to the extensive scan which was going to to take over 400 minutes so i thought I could do that before bed bed as I was not watching live tv for the rest of the night.

    lasted a 30 mins and froze again

    when i restarted again I was an expert at catching the kick start so this time i tried numbers 53 BER test (tivo HD). the one where it checks for errors and cleans up something. after POWERING UP it didn't say A FeW minutes more it said Tivo is performing a software update and waited 10 minutes for the few minutes more then tivo central came on. Maybe NOw all sweet. If not trying the 57 and 58 codes. On weaKnees website.

    Anyway has been running fine with all the recordings and live tv for three days now and fingers crossed it has fixed itself.

    Maybe it was all the olympics it has been recording pretty much all the time. My tivo only is compatible with free to air tv in Australia so no cable cards or anything either.

    I signed on to this forum to tell my story and thank everyone who has contributed to helping tivo users aroung the world.

    I LUV MY TIVO!!!!!!
  11. unitron

    unitron Well-Known Member

    Apr 28, 2006
    semi-coastal NC
    Allow me to suggest that you start reading up around here about S3 power supply problems and "capacitor plague", because if it's not part of your problem, it probably soon will be, and it only takes about $10 in parts or less to fix it.

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