TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Aug 14, 2008 #841 of 1091

    RTPGiants Member

    Mar 12, 2007
    Durham, NC


    Question for those of you who had freezes.

    On my TivoHD, the symptom would be that playback would freeze, but you could still fastforward through the program ok. Menus, etc. worked fine, and a soft reboot would fix. This happened once or twice a week prior to 9.4.

    Since 9.4 I haven't seen this yet (knock on wood), but I did see a bizarre issue where it was transferring a desktop TivoToGo transfer. I went out while it was transferring and when I came back a few hours later, it was still transferring, which was odd. During the time I left, Tivo apparently rebooted twice (another program that was recording was split into parts) and the transfer wasn't actually proceeding. Very odd, but I canceled the transfer, restarted it later and all was fine.
  2. Aug 14, 2008 #842 of 1091

    spike010700 New Member

    Oct 21, 2007
    Updating my earlier post, I believe my issue is a drive problem with the DVR expander. My TivoHD with 9.4 is working properly after disconnecting the DVR expander. I'll be sending it back for a replacement.
  3. Aug 14, 2008 #843 of 1091

    charms New Member

    Jan 19, 2005
    Add another 3-generation TiVo owner to the pissed off list. My S2 ran -- literally -- for years without a reboot.

    652 THD with WD DVR Expander. Worked perfectly fine until 9.4 came rolling down the pipe. Now I get full-stop freezes, bizarre purple screens, and failed reboots. Only way to get a successful reboot is to power cycle both the DVR-E and the THD. If you cycle only the THD, the reboot doesn't get past the Powering Up screen.

    Maybe it's the software, maybe it's the internal hard drive, maybe it's the expander...I really don't care. TiVo roped us all into buying a "TiVo Verified" eSATA drive and we're know all learning how completely meaningless that verification obviously is. Either the software update is killing the hardware or the "verified" hardware is sub-par.

    Fix it.
  4. Aug 15, 2008 #844 of 1091

    dallastx Member

    Sep 27, 2007
    Running like a top for two weeks. My 652 THD ran without a hitch for a year before I got 9.3a the end of June. I then had freezes once every day or two. 9.4 seems to have corrected the problem.
  5. Aug 15, 2008 #845 of 1091

    charms New Member

    Jan 19, 2005


    I've heard the A/B partition argument here, but could someone explain to me how this affects the DVR-E? As I understand the current thesis, the internal drive has two partitions and the new software loads on to the other partition. That partition has some kind of pre-existing defect (bad sectors, etc) causing the TiVo to become unstable running off the damaged partition. Am I understanding that correctly?

    Now, how does this extend to the, err, Extender? The TiVo records across both drives simultaneously, right? I would think that the "software" or OS would reside on the internal drive and that the data files (i.e. TV shows) would write to both. That would seem to make sense.

    So how does divorcing the DVR-E fix the problem? Are the TiVo freezes being caused because the THD is trying to write to bad sectors on the Extender, essentially causing an I/O traffic jam and causing the TiVo to freeze up? Or is it being cause by bad sectors on the internal, creating flaws in the software?

    My TiVo will only reboot when I cycle the DVR-E first and then the THD. That would seem to indicate a problem with the extender. I'm hesitant to divorce it and lose all my saved programs (half of which can't be backed up to my PC because of DRM).

    Has anyone tried divorcing the extender and then remarrying the same extender?
  6. Aug 17, 2008 #846 of 1091

    dclack New Member

    Dec 27, 2007
    This has been happening to me ever since I received the 9.4 upgrade. I just got of the phone with Tivo and they are telling me to return the unit. This sucks, I had no problem until 9.4, now I have to incur the cost of returning the unit, hours and hours setting up the unit again and all because of a new software upgrade from Tivo. I am having serious doubts about sticking with these guys, may have to revert back to the crappy Comcast PVR, but at least that does not freeze and reboot.
  7. Aug 17, 2008 #847 of 1091

    greg_burns Now in HD

    May 21, 2004
    Do you also have a DVR Expander? Perhaps try divorcing it first to see if the problem is only with it.
  8. Aug 17, 2008 #848 of 1091

    spike010700 New Member

    Oct 21, 2007
    After divorcing the extender and losing my recorded programs (at least i watched almost all of them), I re-connected the extender. Tivo would not get past the 'powering up' screen. It never saw the extender.
  9. Aug 17, 2008 #849 of 1091

    spike010700 New Member

    Oct 21, 2007
    I had Comcast's Scientific Atlanta DVR and IMHO it was worse than Tivo HD. I switched over to Verizon and got their Motorola DVR and two cable cards for Tivo HD. The Motorola has some freezing issues as well, but not as bad as the Scientific Atlanta, which would miss scheduled recordings.
  10. Aug 19, 2008 #850 of 1091

    timmsc New Member

    Feb 27, 2007
    All is well. With 9.3a I would likely have had a freeze or two by now.
  11. Aug 19, 2008 #851 of 1091

    dankruse New Member

    Apr 27, 2005
    I have two Tivo-HD. First one is a refurb with two cable cards and the WD expander and works flawlessly. The second is brand new from Amazon with no cable cards and no expander. After some period of time, it will stop responding to the remote and freeze. I returned this box and got a replacement and have exactly the same results.

    I am thinking of sending this box back too thinking maybe I just got another bad box. However, it only seems to lock up when left tuned to a clear QAM HD station, not when it is tuned to an SD station.

    Is it possible that some software issue is causing this? or should I just return this one too and keep my fingers crossed?

    All boxes have/had 9.4 software.

    Not angry yet ;-) but I will be if I replace this box with a third and still have the same problem.
  12. Aug 21, 2008 #852 of 1091

    jy3 New Member

    May 3, 2008
    One of my HD boxes running 9.4 started the freezing thing again as well. I've had 3 or 4 freezes in as many days. I guess the new software didn't 'fix' everything.
    Could this be just a bunch of faulty drives? Or maybe these systems just can't handle the taxing HD video imposes. My series 2 really got me hooked on Tivo, it's really too bad the HD experience is wearing me thin.
    I thought this BS was over:confused:
  13. Aug 22, 2008 #853 of 1091

    pmokover New Member

    Jan 25, 2006
    New Jersey
    Jerry - Thanks for the reply. Let me ask the same basic question this way: I've had a Series 2 for 2-3 years and it works flawlessly. I've had no issues with it since the day I got it. I want to get a THD (Comcast, New Jersey). If I get a new THD today will it likely work as well as my Series 2, not as well, even better? (Note: I'm not asking for a guarantee - just what is likely.)

    If the THD currently works as well as a Series 2 I will order one now. If it is currently not up to that level (as a typical user would judge) I can wait.


  14. Aug 22, 2008 #854 of 1091

    seedysailor New Member

    Jun 17, 2008
    Stuart, Florida
    I was having daily problems with my HD TIVO using 9.3 software previously.
    I got 9.4 on 7/16/08. I do not have any cable cards or extenders or antenna's. The unit has been working great. I am so happy since I really like the Olympics and cannot stay up late. Even my wife is happy - thank goodness!! Anyway so far so good.:up:
  15. Aug 22, 2008 #855 of 1091

    Ziggy86 Member

    Jun 22, 2004
    I thought the Tivo HD needed cable cards to work. I can not use a set top cable box with mine.
  16. Aug 22, 2008 #856 of 1091

    dankruse New Member

    Apr 27, 2005
    If you do a 'channel scan', a Tivo HD will pick up any clear QAM stations that are out there. However, you don't get guide data for them, so you have to do manual recordings.
  17. Aug 22, 2008 #857 of 1091

    jkalnin Baad Spellor

    Jan 8, 2003
    Warrington, PA
    I haven't had a freeze issue in quite some time. I am sure that I just jinx it though. Zero problems since 9.4 got installed.
  18. Aug 22, 2008 #858 of 1091

    dbenrosen New Member

    Sep 20, 2003
    New Jersey
    I'm new to the freezing problem, and I don't like it.

    It happened THREE times last night in the span of about 3 hours. This was the first instance of it happening. I've had 9.4 for weeks. I have an M-card, no extender. I've had the unit for about 8 months. One time was during playback of a recording, the other times while on Live TV. The unit totally stops responding and needs to be unplugged to come back to life.

    My Series 3 is not experiencing any of these problems.
  19. Aug 22, 2008 #859 of 1091

    jmpage2 Active Member

    Jan 20, 2004
    The Tivo HD is slower than your series 2 in the menus, slower channel changes, etc. Additionally there are many limitations on the Tivo HD due to the fact that cable cards must be procured from the cable company to make things work. Future use of SDV could render your Tivo HD unable to get all channels.

    Personally I'm thrilled with the Tivo HD despite the trade offs of a slower menu and having to rely on cable card.

    I would advise you to move forward with a Tivo HD but purchase it from a retailer with a strong return policy in the event that you are in fact disappointed with it.
  20. Aug 22, 2008 #860 of 1091

    bicker bUU

    Nov 9, 2003
    "Flawless" is a measurement of reliability (rather than performance or feature functionality). So with regard to reliability, I was trying to think of a good analogy, and the most obvious one is the best: Many of us had tube televisions for many many years, which worked "flawlessly". Now we have HDTVs. I had a light tunnel collapse in my HDTV earlier this year. Stuff happens. The HDTV displays high definition television better than the tube television did (because the tube television didn't display high definition television :)) but that's an element of feature functionality -- it isn't a matter of reliability. There is no escaping the fact that even a middle-grade legacy product will be more reliable than even a top-grade piece of new technology.

    The key differences are in the tuner and display technologies. NTSC tuners go back over 50 years, while ATSC and QAM tuners are still comparatively young. Similarly, we've had 480 line displays for over 50 years, while 1080 line display are still comparatively young. (Yes there are other differences. I'm just keeping this simple.)

    So the short answer is -- no -- new technology will not be more reliable than old technology. It may be decades before this new technology has the same level of reliability as the old technology.

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