TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Aug 4, 2008 #821 of 1091
    Welshdog

    Welshdog Tivo this, punk!

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    So I have an S3 and a Tivo HD both on analog cable, no cable cards. Both get antenna inputs as well. I'm on TWC Austin and I have QAM channels. All HDMI devices go through a Monoprice HDX-401E switch on their way to a Toshiba 52xf550u TV through a 75ft Blue Jeans bonded pair cable. The S3 had been exhibiting freezing issues and they have disappeared with 9.4, but the Tivo HD has a new problem. It seems to have developed a HDCP handshake issue and now displays HDCP snow any time you change format. I have worked around this issue by setting the Tivo to 1080i fixed output. Inconvenient, but it works.

    Personally think the Monoprice switch is not up to the task and plan to replace it with a Zektor. However, this behavior seemed to begin when the 9.4 update hit the Tivo HD. So . . . . not sure. Any thoughts?

    Otherwise 9.4 is great. Like the new features and even use the Youtube app.
     
  2. Aug 4, 2008 #822 of 1091
    moyekj

    moyekj Well-Known Member

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    The 9.4 release is supposed to solve the video freeze problem where the background loopset still works fine as do other DVR functions other than video playback. Your symptoms are different and suggest a hard drive problem.
     
  3. Aug 8, 2008 #823 of 1091
    pmokover

    pmokover New Member

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    I've been holding off on buying a TiVo HD until this freezing problem is resolved. There have been no messages posted in this thread for four days. Is that because the 9.4 software fixed the problem and everyone is now happy or is the problem still happening?

    Peter
     
  4. Aug 8, 2008 #824 of 1091
    cmeinck

    cmeinck Member

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    Sep 18, 2003
    I had it happen last night. Software 9.4 didn't fix the problem for me.
     
  5. Aug 8, 2008 #825 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    I, too, have been waiting for people to say what is going on. We made changes that were pointed at several key areas but weren't ready to claim victory.

    Just to be clear, you have a TiVo HD (652 prefix) and the video got stuck (stayed that way until restart) on a still frame but the box was responsive and menu items worked? And this was only resolved with a reboot? If so, send me a PM with your TSN so I can turn on logging.

    If you are reporting that the unit became totally unresponsive (i.e. locked up), we consider that unrelated.
     
  6. Aug 8, 2008 #826 of 1091
    RichB

    RichB Oppo Beta Group

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    I had this problem. Can you suggest some causes for this problem?

    - Rich
     
  7. Aug 8, 2008 #827 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Woodside, CA
    Without knowing all of the details of your setup, here are a few things to check (if applicable):
    -check connection of esata and HDMI cables on both ends.
    -if using HDMI, try connecting to different port on A/V and TV. Disconnect HDMI and see if issue recurs using different cables.
    -disconnect Ethernet or USB
    -if using DVR Expander, following troubleshooting in our online article.
    **SMART diags may not catch all drive problems. If you don't get a failure, I'd suggest divorcing the external drive and seeing if the issue returns. This is the last thing to suggest before processing an exchange.

    Keep in mind that these steps can take awhile to confirm depending on how frequent your problem occurs.
     
  8. Aug 8, 2008 #828 of 1091
    RichB

    RichB Oppo Beta Group

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    Massachusetts
    It was a single expanded drive using FIOS and two cards.
    It freezes hard. I had it at my Mother-in-Laws and we gave up on it.
    I wonder how to make sure it is an OK unit, should I just replace the drive as a precaution before deploying it at my Fathers house?

    - Rich
     
  9. Aug 8, 2008 #829 of 1091
    mccauley

    mccauley New Member

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    Aug 20, 2000
    Indianapolis...
    The new software (9.4-01-2-652) seems to have cured the problem I was having with frequent (every couple of days) video freezes on two TiVo HDs (652 prefix). To be clear, my freezes did not require a "hard" reboot (i.e., by powering down the system). Menus still worked for me but video would freeze. I routinely worked around the problem with soft reboots via the menu system. I have not needed to reboot and have not experienced freezes since the new software downloaded on 7/31 (upstairs) and 8/1 (downstairs). I waited to post until now because I wanted a week's time to evaluate the upgrade.

    Thanks to TiVo for being responsive on this issue. I notice in reading other posts, that it seems to me that many of the users who are still having problems have symptoms different from what I understand the new software was meant to fix (e.g., freezes that require a hard reboot to fix).
     
  10. Aug 9, 2008 #830 of 1091
    dallastx

    dallastx Member

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    Sep 27, 2007
    Like McCauley, I wanted to wait a week. Also I was afraid that saying that my problem seems to be resolved would jinx me.

    My 652 THD had been having freezing almost daily since I received 9.3a the end of June. Sometimes a channel change would resolve the freeze, but most often it would require a warm boot. I would occassionaly also get a hard lockup requiring a hard reboot. I had absolutely no problems for the previous year before receiving 9.3a so I discount the idea that the hard lockup is do to a hardware or disk failure. I do not have an external drive. I have Verizon FiOS with two Motorola cable cards.

    The day after I received 9.4, I had a hard lockup while watching a recorded show. In the week since then, I've had no problems what so ever.
     
  11. Aug 9, 2008 #831 of 1091
    drWatson23

    drWatson23 New Member

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    I had all the symptoms that are covered in this thread with 9.3. My THD (652) would freeze ~1/wk. Disconnecting the antenna for couple seconds would fix it.
    Since I got 9.4 upgrade, I have freezes several times a week. Very strange ones too.

    Just now, I was recording Dirty Jobs on Discovery Ch 130. It stopped recording about 18 minutes into the show. Only way I noticed was that I was watching a recorded show that froze at the very same time. I got out of the recorded show restarted it and it was working fine. Ch 130 stayed frozen, when I rewounded and watch the last 60 seconds or so, it looks like the commercials are recorded out of order. One commercial starts cuts over to another commercial when that's done goes back to the original commercial (?!?)

    I went to Tivo diagnostics and selected test channels, that cancelled recordings, and oddly enough, I have video just fine on Channel 130.

    I never experienced freezes like this with 9.3 over last 6 months, so this is definately something new. I also saw this happen within 24 hours of 9.4 installing so I am pretty sure they are related.

    Has 9.4 change the way programs are buffered?

    FYI, I have a 1TB internal HD so I am not running with stock Tivo HD.
     
  12. Aug 9, 2008 #832 of 1091
    spike010700

    spike010700 New Member

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    Oct 21, 2007
    I have a TivoHD with a DVR Expander and started to see 'freezing' about 2 weeks ago. I have the 9.4 update. The freeze ususally happens when we are watching a recorded HD program. We attempt to fast forward. When we hit play, the screen freezes. Any remote control actions are not performed by the TivoHD. After about 1-2 minutes, TivoHD reboots itself.
     
  13. Aug 13, 2008 #833 of 1091
    MameMaster!

    MameMaster! New Member

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    Jun 11, 2008
    I now have 9.4 and I haven't experienced a freeze since the update! :up::)
     
  14. Aug 13, 2008 #834 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    I've gotten a few reports of issues that seemed to be the video freeze, but were determined to be unrelated once looked into a little further. So far, so good.
     
  15. Aug 13, 2008 #835 of 1091
    wmhjr

    wmhjr Guest

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    I have two THDs. One is upstairs and is used for SD only. Other than the incredible pain of getting it working with Verizon Fios, it has been pretty much reliable since November. However, the first unit I got has been a problem from day one. It at random gets the grey screen, where it responds to the remote however no TV can be viewed. Only a reboot corrected it. Also, over the course of the past several months, the unit "slows down" and gets very sluggish, requiring a reboot. It also has a WD DVR Expander attached to it.

    Yesterday afternoon, I checked and it was again "sluggish". I opted to reboot it proactively so that it would be more usable later in the evening. Unfortunately, after the reboot I cannot view live TV whatsoever. I have rebooted it multiple times as well as actually unplugging it, waiting for a while, and then plugging it back in. No matter what, the unit is effectively now a brick.

    Calling Tivo resulted in no results and no resolution. I'm supposed to be called back "in 24-48 hours" with next steps. It is running the 9.4 upgrade. I have no idea what may happen, but what I do know is that a unit that has been somewhat unreliable since purchased is now totally useless and that it doesn't look as though Tivo has a process to address this in a timely manner. No disrespect to TivoJerrry (appreciate his participation) but considering all the issues and the problems that I haven't even mentioned, I'm obviously not optimistic that anything positive will occur. I also believe that I've just lost all content on the DVR Expander as a result of this.
     
  16. Aug 13, 2008 #836 of 1091
    dalesd

    dalesd Member

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    Massachusetts
    wmhjr,
    Your symptoms don't match the symptoms described in this thread.
    Sorry you're having problems, but this thread isn't the place.
     
  17. Aug 14, 2008 #837 of 1091
    pmokover

    pmokover New Member

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    Jan 25, 2006
    New Jersey
    Jerry - I'm trying to determine whether it's "OK" for me to buy a THD now or if it is still not ready for prime time. I currently have a Series 2 which has worked flawlessly 100% of the time since day one. Can I expect the same from a new THD or does it still have some issues?

    What are these other (non freeze) issues and have they been resolved?

    Peter
     
  18. Aug 14, 2008 #838 of 1091
    wmhjr

    wmhjr Guest

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    OK, I'm just trying to find "the place". Haven't been successful so far :(
     
  19. Aug 14, 2008 #839 of 1091
    greg_burns

    greg_burns Now in HD

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    May 21, 2004
    Slower...
  20. Aug 14, 2008 #840 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

    1,555
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    Jul 26, 2005
    Woodside, CA
    The "other issues" I'm referring to are not indicative of a software problem. I've previously used the statement "hardware failure" only to find that people drew the assumption that there was an overall defect, which is not what I was trying to convey. Rather, I meant that an individual DVR was experiencing a problem with its hard drive.

    As for overall performance of the THD, I'm biased in that I do think it's ready. However, there are customers in Arizona (Cox) that would currently disagree due to an issue specific to that region, although there has been progress towards resolving that issue. I'm sure there are others who may also disagree with me based on their personal experiences.
     

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