TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jul 20, 2008 #781 of 1091

    dallastx Member

    Sep 27, 2007


    My TiVo HD w/SN 652, SW 9.3a, 2 Motorola ‘S’ cable cards on Verizon FiOS, started picture freezes the last week in June. Originally I could correct the problem with a couple of channel changes or using the review button. After a week I found that I had to do a warm reboot (from the menu) to cure the freeze. The freezes usually occurred following a channel change.

    I discovered that if I did a warm reboot once a day at my convenience, I wouldn't experience any freezes (or any other problem). I've been doing a warm reboot once a day for a week now. I'm not happy about having to do the reboots, but I am able to use my TiVo without worrying about freezes.

    I would think that all a warm reboot does is re-initialize the software like the stack, heap, buffers, etc. It appears that the longer TiVo runs after rebooting, the more likely it is to freeze. Perhaps the loss and re-establishment of signal (pulling the RF connector) also causes one of these areas to be reinitialized. Rebooting seems to allow the TiVo to run for at least 24 hours.

    To maryyugo, I've had two Series I Tivo's since 1999. Both have expansion drives and both have been running continuously. I've had my TiVo HD for a year. Up until the end of June it has been trouble free. My point is that TiVo has an incredible reliability record and hopefully they'll fix this problem soon. Maybe this experience will get them to test future software on employee units for a month or two before uploading it to all applicable TiVo's.
  2. Jul 20, 2008 #782 of 1091

    MrStoby New Member

    Oct 19, 2002
    Little Rock
    I'm tired of all of us having the same freezing video problem on HD cable card TIVO. I have to reboot my TIVO about once a week.
    You would think they would have a fix for it by now.
  3. Jul 20, 2008 #783 of 1091

    jhawkstew Cheapskate

    Mar 26, 2007
    To be clear for those who read this thread... the current issue being discussed in this thread is not related to the use of cable cards in a TiVo HD. The same issue is present for people using just an antenna.
  4. Jul 21, 2008 #784 of 1091

    pmokover New Member

    Jan 25, 2006
    New Jersey
    Does the freezing problem being discussed in this thread affect just the TiVO HD, just the Series 3 or both models?
  5. Jul 21, 2008 #785 of 1091

    greg_burns Now in HD

    May 21, 2004


    TivoHD only.

  6. Jul 21, 2008 #786 of 1091

    Tkilmer New Member

    Dec 25, 2003
    Yep. I qualify, I am hoping the 9.4 software fixes this. If not and they want more Beta Testers with the issue I might call to join.
  7. Jul 22, 2008 #787 of 1091

    cmeinck Member

    Sep 18, 2003
    I just got off the phone with TiVo customer support. Despite following this thread, I thought it best if I let them know I was among those experiencing the problem.

    To my surprise, they answered the phone quickly and knew exactly what I was talking about. They expect to push a release in 1-2 weeks. If not, then at least I have a case # and can ask for some type of credit.

    I have two TiVo HD's -- both with cable cards. Happens on both, but one more often than the other and that's every 2 days or so.
  8. Jul 22, 2008 #788 of 1091

    Ziggy86 Member

    Jun 22, 2004
    I wonder if they are refering to the release of 9.4 which some people have been getting.
  9. Jul 23, 2008 #789 of 1091

    seedysailor New Member

    Jun 17, 2008
    Stuart, Florida
    I received the new software on 7/16/08 9.4L6-01-652. I continued with some problems but do some work on computers and thought it not fair with a new software load to keep some of the old (before new software load) recordings. I had the beginning TIVO recording stopping and starting and noticed it always acted up in the same areas no matter how many times I rebooted (soft or completely unhooking the unit and reinstalling). About last weekend I did a complete hard drive wipe and hard reboot.

    The TIVO start info completely changed (no stops or stuttering). I got complete control of all the menu's which I did not have previously. I have left the TIVO suggestions unactivated and have only recorded on demand. I also have left the season pass unactivated. I am trying to keep things simple and so far their have been absolutely no glitches. I know 5 days is not great, but this is looking good. Stay tuned!

    As a point of interest, when I first got the "bad" problems I had a large number of recordings and the TIVO suggestions were running through the night. I have no idea of the hard drive was full during that period, but I certainly could not watch more than a few of the shows being recorded in each evening. I suspected that when the hard drive got above say 75% full the freezing started.
  10. Jul 23, 2008 #790 of 1091

    muerte33 Member

    Jul 4, 2008
    Here is the reply I got from WD on their flimsy new E-sata cable:

    Thank you for contacting Western Digital Customer Service and Support.

    If you turn the cable around do you still have the same issue on the TiVo side? If so you will need to contact TiVo as these connections are industry standard. If after turning the cable around, if it does not fit snugly on the drive side then the cable is bad and wil need to be replaced. Please let me know.

    James K.
    Western Digital Service and Support
  11. Jul 25, 2008 #791 of 1091

    jy3 New Member

    May 3, 2008

    Is there a thread dedicated to these issues, and will the 9.4 update address this as well?

    I have an HD box running 9.2 that is displaying all of the above symptoms.
  12. Jul 26, 2008 #792 of 1091

    greg_burns Now in HD

    May 21, 2004
  13. Jul 27, 2008 #793 of 1091
    TiVo Steve

    TiVo Steve New Member

    Nov 8, 2005
    Seattle WA.
    It finally happened here too! I was playing live TV (SD on SciFi HD), when my TiVo HD just froze. I wasn't recording anything at the time.

    Every live channel I went to froze. Everything on my NP list I tried to play locked up (froze). I had to restart the unit. Working OK again.

    I'm using a 500GB DB35 Seagate internal drive with no external drive.
    TiVo HD new this Feb, hard drive new this march. Single M-Card. 9.3 software.
  14. Jul 27, 2008 #794 of 1091

    BusDriverCharlie New Member

    Jul 26, 2008
    Lincoln, NE
    I have had my TIVO HD since December and had zero freeze problems until this week. The big change was that I had cable cards added 9 days ago and BAM!! Freeze ups started a couple days later.
  15. Jul 27, 2008 #795 of 1091

    csrx New Member

    Feb 15, 2008
    I've had this problem on my TivoHD ever since the 9.3 update. I've been patiently monitoring this thread hoping for a solution, which has yet to come. I've finally decided to post because it's beginning to frustrate me.

    These problems haven't affected my S3, only the Tivo HD.

    I have not contacted customer support because I am not interested in exchanging my box, I am 99% sure this is software related.
    The thing that bothers me is the most is that Tivo can't simply rollback to the previous version which had none of the problems. I am not interested in the new features if my box keeps choking up. Yes tivo is looking into the problem and wants to fix it. Well they can do it in their labs and give me back 9.2 while they fix 9.3 and experiment with it.

    Here are my answers:

    1. 652

    2. HDMI

    3. Panel =Aspect correction mode
    Ratio = 16:9 widescreen
    video output format = Native

    4. Variable, could be hours and it could be days.

    5. Both

    6. No, I notice the problem when I turn my tv on and the video is not fluid, its stutturing or freezes.
  16. Jul 28, 2008 #796 of 1091

    RayZorFist New Member

    Jul 20, 2008
    Had my Tivo HD for 4 days. Watching live TV this morning and video locked up on me, almost like it was paused but the audio kept playing. I could not get recorded shows to play more than 2 seconds before it froze.

    I did a restart and so far no problems.

    I had the cable guy do a signal strength check yesterday when he did the cable card install and he said the strength was excellent, near 100%.

    Software version 9.3a.

    Not good but nice to have a lot of company in my misery.
  17. Jul 28, 2008 #797 of 1091

    tivoknucklehead Well-Known Member

    Dec 12, 2002
    Orlando Florida
    just had my first noticable set of picture freezes. Tivo Series 3, 9.4. minor annoyance, but hope they fix this soon
  18. Jul 28, 2008 #798 of 1091

    outpost New Member

    Apr 9, 2008
    I don't know if it's been checked before, but last night, my Tivo was frozen, so I left it overnight and scheduled a program to record, and it did successfully record it.

    As I've noticed in my last few freezes, the Tivo introductory shorts and the Music Choice music videos still play during a freeze. What could account for that? Short programs are exempt?

    Could this be related to something like the need to defrag on computers?

    Has anyone tried a full "delete everything" from the restart list? I'm intending to do that if I can ever get through viewing all my recorded programs. Is there any point?
  19. Jul 28, 2008 #799 of 1091

    dallastx Member

    Sep 27, 2007
    New twist.

    I started getting freezes the last week of June. Since a warm reboot always cured it, I started doing daily reboots about 3 weeks ago and hadn't had a freeze since. That is until now. I just did my daily reboot. After it finished I hit Live TV. The picture froze within seconds. Channel changes wouldn't cure it. I decided to try removing the cable. I got the loss of signal message and plugged the cable back in. Within seconds the picture froze again. I did another warm reboot and everything seems okay, but this has really got we worried.

    This a a TiVo HD with 9.3a.
  20. Jul 28, 2008 #800 of 1091

    Ziggy86 Member

    Jun 22, 2004
    Are you using HDMI cables?

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