TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jul 16, 2008 #761 of 1091
    Abouna

    Abouna New Member

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    Mar 30, 2007

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    I should add, I have 2 HD units, one at my house and one next door at my parents. Theirs (with a working M card) is having freeze problems, while mine (no M card, just straight cable) hasn't had a glitch yet.

    Not sure if that means anything but I'm willing to bet it does.
     
  2. Jul 17, 2008 #762 of 1091
    jhawkstew

    jhawkstew Cheapskate

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    Mar 26, 2007
    KS
    I don't think the M-card has anything to do with it. I just use OTA HD on my super-cheap rabbet ear antenna. I'm having the screen freeze/audio continues/menus ARE responsive problem just like everybody else.

    I have my system set to Native picture and "Panel" aspect. I've noticed that the freezes seem to happen a lot when the display mode (480i, 720p, 1080i) switches from one to another when I switch channels or go from a 480i broadcast to the menus (which appear in 720p for me, I think).
     
  3. Jul 17, 2008 #763 of 1091
    Abouna

    Abouna New Member

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    Mar 30, 2007
    So much for my theory!
     
  4. Jul 17, 2008 #764 of 1091
    dsb411

    dsb411 Member

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    Sep 29, 2004
    North...
    Yup same problem. 2 HD TIVOS freeze 2-3x per week.
     
  5. Jul 17, 2008 #765 of 1091
    Ziggy86

    Ziggy86 Member

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    Have you received the 9.4 update yet?
     
  6. Jul 17, 2008 #766 of 1091
    jhawkstew

    jhawkstew Cheapskate

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    KS
    I don't think I have the 9.4 update yet. I'll double check tonight, and try to force a connection to TiVo if I don't have it yet.

    Has the 9.4 update fixed this problem for most people?
     
  7. Jul 17, 2008 #767 of 1091
    Beachbum55

    Beachbum55 Member

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    Jan 1, 2004
    As of last night I'm back to square one. My Series 3 is dead in the water. Constant re-boots and it took forever for the menu to come up. Even when the menu did appear, I couldn't navigate.

    I have an old Pioneer TIVO that has operated flawlessly for years and I haven't had one problem with the S3 in the 1+ year that I've owned it.

    THIS SUCKS!!!
     
  8. Jul 17, 2008 #768 of 1091
    jy3

    jy3 New Member

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    May 3, 2008

    Just for the record are you referring to a THX or THD?
     
  9. Jul 17, 2008 #769 of 1091
    Beachbum55

    Beachbum55 Member

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    Jan 1, 2004
    Series 3 THX.
     
  10. Jul 17, 2008 #770 of 1091
    jhawkstew

    jhawkstew Cheapskate

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    Mar 26, 2007
    KS
    That's a different issue than what is being covered on this thread. I agree, it sucks when our TiVos don't work. We all have come to depend on them. However, please use a different thread that is specific to the S3 THX issue. This thread is for a very specific issue with TiVo HD units experiencing frozen video but not menu lockups.
     
  11. Jul 17, 2008 #771 of 1091
    SeRv0

    SeRv0 New Member

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    Sep 16, 2002
    SF Bay Area
    My TiVo HD has received the 9.4 update but still freezes. The only way to resume operation is to reboot with the power cord. I guess this might be a hardware issue.
     
  12. Jul 17, 2008 #772 of 1091
    jhawkstew

    jhawkstew Cheapskate

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    Mar 26, 2007
    KS
    The issue with units freezing completely (unresponsive menus, requires reboot to do anything, etc) is a different issue. I think TiVo folks have narrowed this thread's issue down to units with a serial number that starts with 652. Somebody can correct me if I'm wrong.
     
  13. Jul 17, 2008 #773 of 1091
    Ziggy86

    Ziggy86 Member

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    Jun 22, 2004
    Please tell me more about this, my unit starts with 652
     
  14. Jul 17, 2008 #774 of 1091
    SeRv0

    SeRv0 New Member

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    Sep 16, 2002
    SF Bay Area
    My TiVo Service Number begins with 652. I have experienced the following:
    - Menu lock-ups requiring reboot
    - Spontaneous reboots while watching "live" or recorded programs
    - Lock-ups during playback requiring hard boots
    - Reboots while recording resulting in multiple Now Playing listings for the same recording (with missed content)
    - Video freezing while watching "live" tv (I can back-up in the buffer but the video freezes again at the same point -- Switching to a different channel and back again will resolve)

    Thanks for the clarification on this thread. I'll see if 9.4 helps with the video freezing problem.
     
  15. Jul 17, 2008 #775 of 1091
    jhawkstew

    jhawkstew Cheapskate

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    Mar 26, 2007
    KS
    The best thing to do is simply read this whole thread. To save you some time, just look for all posts from a TiVo employee. TiVoJerry has provided some good information around page 24 or 25 of this thread.
     
  16. Jul 18, 2008 #776 of 1091
    slowbiscuit

    slowbiscuit FUBAR

    4,690
    629
    Sep 19, 2006
    In the ATL
    Sure sounds like you have a hard drive problem with that many issues.
     
  17. Jul 18, 2008 #777 of 1091
    maryyugo

    maryyugo New Member

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    Oct 20, 2007
    My TiVo HD Service Number begins with 652. I purchased a TiVo branded Western Digital extender. I suffered freezes which got worse gradually-- initially they could be resolved by using fast forward. Then the whole system, both playback from recordings and on the air, froze completely except for a few seconds of sound with a frozen picture. I re-deleted all the deleted programs which in reality are saved under "recently deleted" and that process which took about 15 minutes (248 items had been saved) did fix the freeze. I expect that I will set all season passes to "Keep Until I Delete" (KUID) which, while inconvenient, will keep my "deleted" folder from clutter. Why I should have to do any of these things, I have no idea. Didn't TiVo test their software before they issued it?

    And I have another problem. The extender (TiVo branded external hard drive) intermittently and unpredictably gets unrecognized by the main TiVo device. I suspect the E-SATA wire and connectors which are extremely flimsy. After all these years, we can't be provided with decent cables and connectors? I can fix the problem (until the next time) by yanking all the cords and reconnecting them in the correct sequence (HD first, then TiVo) and then waiting the long wait for the usual startup sequence dance. More wasted time. Frankly, while the convenience and ad-free viewing of TiVo and similar machines is hard to beat, it is almost cancelled by all the hassles and infelicities.

    I have one final gripe. TiVo has no email support which means that you have to be on telephone hold, sometimes interminably, to talk to a live person who, usually doesn't have a clue and goes through a lengthy script/spiel which most often doesn't help. That's unacceptable. These forums are a HUGE help but the company should assist also.

    In summary, there is no really satisfactory way to perform the functions that TiVo does. I've tried Microsoft's Media Center PC and it creates many problems and has many faults-- I am still playing with it to avoid jerky playback and intermittent desynch'd sound. I've heard terrible things about the DVR's supplied from cable and satellite companies and anyway, who wants to buy a DVR by the month? My TiVo's have been generally unreliable -- software AND hardware problems abounded. True, I'm "responsible" for four units so I get more than a single owner's share but it's way too much, way too often, and way too lengthy and time consuming to fix. I hope someday there will be a satisfactory DVR. I am reconsidering the cable or satellite provider's services. Some of my friends with those get decent service and adequate phone support. Or so they say!

    (sorry if typos, no time to proofread-- TiVo's rebooted, hopefully without a fresh disaster)
     
  18. Jul 18, 2008 #778 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA

    Western Digital is the manufacturer of the My DVR Expander. We tested the cabling that was originally included in the packaging but we've heard reports that they may have changed to a different cable for a short while without notifying us. The incorrect cable is not tight on both ends and can come out of the socket, particularly if the expander stands upright. A weak or intermittent connection can be the cause of all of the symptoms listed above.

    If contacting WD to ask them for a new cable is not something you wish to tackle, you may want to try placing the expander on its side to relieve the weight from the connector. This should relieve the symptoms you are reporting.

    **Make sure that the esata cable is not running by a source of magnetism, such as a speaker or amplifier, as that could also introduce problems.

    BTW, we used to provide email support in the past but found that it was impractical and ineffecient due to the time it took going back and forth. Many customers would not include enough information for us to troubleshoot effectively, and we could not be certain that all of our troubleshooting steps had been followed when the reply only contained, "Yup, I did all that. What's next?". In the end it was determined that phone support was a much better use of our resources and provided the best customer experience we could offer.

    That said, we continue to evaluate other alternatives in an effort to best support our customers and reduce the number of calls that need to be made to receive assistance.

    If you have further comments or concerns, please address them to me in a private message so we do not dilute the purpose of this particular thread.

    Thank you.
     
  19. Jul 18, 2008 #779 of 1091
    louisb

    louisb New Member

    1
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    Jul 18, 2008
    I have the same problem. It has gotten worse. The tivo reboots and locks up. It is totally useless no. I contacted support and they told me it is a software bug. I asked for a free months of service which they gave me.
     
  20. Jul 20, 2008 #780 of 1091
    unit101

    unit101 New Member

    14
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    Feb 13, 2007
    I will keep this short... feel free to email me direct for more questions or help. Mike@espositos.net
    I have exact same problems with Tivo 3 HD since early May... remove coax input works ok - insert - freezes, lockup, pixelation.... basically Tivo won't work.

    Finally just oredered new HDD from weaknees... Tivo is now on same software 9.3a and working great. I suspect soon I will get 9.4.

    All that I have read (many hours) is that the new software changes a bit how they buffer the video stream... so if your HDD was a bit flacky it is NOW dead...

    I don't imagine my solution is a fix for EVERYONE... but every single post I have read where they replaced the HDD it FIXED and Stayed Fixed
     

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