TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jul 12, 2008 #721 of 1091
    Mars Rocket

    Mars Rocket Loosely wound

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    Didn't somebody in this thread already confirm that they're working on a fix right now and that it will be out "soon"? Hasn't TiVoJerry all but confirmed this?

    How much more "LISTENING" do you want?
     
  2. Jul 12, 2008 #722 of 1091
    TechDreamer

    TechDreamer New Member

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    Jan 26, 2002
    Torrance, CA
    Oh I'm sure Tivo has been "listening". The problem is the doing. I think we are on month 7 or 8 now? This on a totally closed hardware and software system. I'm not saying this stuff is easy, but that apparently Tivo thinks it's easy or they would put more resources on R & D.
     
  3. Jul 12, 2008 #723 of 1091
    moonscape

    moonscape Member

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    Jul 3, 2004
    SF Bay Area
    thanks much - that would be it.
     
  4. Jul 13, 2008 #724 of 1091
    SamD

    SamD Member

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    Jan 28, 2007
    Redondo...
    Reporting: today at 9 pm I got third freeze in three days.
    Disconnected RF for about 3-4 min, connected back. Playback restored with no problems. Installed AB switch, sitting in stakeout for next freeze :).
     
  5. Jul 14, 2008 #725 of 1091
    joea789

    joea789 New Member

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    After posting my Novella on what I was doing during the freeze a bunch of pages back, I thought it might help to provide an update.

    I do understand a software update is coming (maybe came?) but I'm sure that I didn't have the update at least a week ago, and my freezes haven't come back after that one episode. (My original Tivo HD had a power supply issue, and the machine I got back from them is the one I'm speaking of)

    Briefly, at the end of my story, I said I wasn't going to reboot the box, and I didn't. I'm think the power has gone out once though.

    Granted I haven't had much time to watch much TV, but I have watched quite a lot of baseball live, and haven't seen it come back. Nor have I seen a freeze playing a recorded show.

    So, I do hope the next software rev help everyone. To my eye, it looked to be an issue involving one of the tuners.
     
  6. Jul 14, 2008 #726 of 1091
    filberttt

    filberttt New Member

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    Dec 11, 2007
    > Disconnected RF for about 3-4 min, connected back. Playback restored with no problems

    If this is right, congratulations on successful investigation. Here's hoping for a rapid final fix!
     
  7. Jul 14, 2008 #727 of 1091
    rrhardy

    rrhardy New Member

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    May 16, 2004
    Abington, PA
    Update - my TiVo HD (new unit, activated on 7/10/08) continued to experience freezes of the whole interface, unresponsive to the remote, and I reported this to TiVo support and was more adamant that it did NOT appear to be the "well known software problem" - the support tech agreed and is shipping a replacement. Later this same day (Saturday) the TiVo froze again and since then has not completed a successful boot. Sorry that I posted this to the wrong thread - did not know what the right thread was, particularly as the 1st TiVo support person I spoke to identified my problem as the well known one that they were working on - I even told him about the buzz and that it was unresponsive to the remote and he still said, "yes sometimes that happens" - so I was misled and sorry if I've misled others in the process. :confused:
    I hope my replacement TiVo works more reliably.
     
  8. Jul 14, 2008 #728 of 1091
    lessd

    lessd Well-Known Member

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    CT

    To me there are three main problems with the TiVo-HD (652)

    1) The screen goes grey with no background color and you can't watch any TV but the remote works and by doing a soft re-boot the problem is fixed, (at least temporary) there is another thread that covers this problem.

    2) Picture freezes but the remote works, as soft re-boot gives temporary relief or disconnecting the Rf may also give temporary relief from this problem. This Thread covers this problem

    3) Picture freezes and the TiVo locks up and will not respond to the remote or anything short of a hard reboot, I don't know if any thread has been set up to cover this problem.

    For many people it may be hard to figure out which thread to respond to when they do have a problem as there are other problems in addition to the 3 I just listed. I think we can cut people some slack if they post the incorrect problem to the incorrect thread as TiVo is threatening to fix problem #2 soon and may address 1 and 3 also..we will just have to wait and see what "soon" means.
     
  9. Jul 14, 2008 #729 of 1091
    orimk

    orimk New Member

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    Jul 13, 2008
    Alexandria
    Yeah, after a few days of running in HD mode, I find it frozen (or it freezes as I'm watching), and switching channels or playing recorded content of any quality does the same.

    Now the interesting bit is that I just got an HD-capable TV last week; and this only happened after I switched my Tivo to play on a screen like that (16:9, etc, etc). It previously recorded a show or two in HD and downmixed it to just SD, and the Tivo never froze before?!

    The whole freezing issue reminds me of trying to stream Windows media file over an unreliable or just slow network connection. If your WM player isn't fed the information fast enough, it just freezes like that. You can use the scroll bar to get to a point in the video, and it just shows the one frame there, then freezes again.
    Tivo does very much the same thing. I can also fast forward through frozen pre-recorded content, but TiVo won't play it.

    Tivo, seriously, how about a speculation by one or all of your engineers publicly on the forum as to what's going on? I would feel so much better knowing even that you hit 15 roadblocks rather than just vague "we're working on it" promises.
     
  10. Jul 14, 2008 #730 of 1091
    halcion1

    halcion1 New Member

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    Jul 14, 2008
    Regarding video freezes - Here is what I have noticed that is a little bit of a twist to your issues...
    My Tivo has the video freeze problem just like everyone here. Rather than rebooting f/the settings screen, I decided to call Cox Cable (I am on a first name basis with them now, thx Tivo) - Here's what I learned that you all may want to try as I am curious and have a theory as to why this happens, but no cure yet...First, if I call Cox & tell them to "un-pair, & re-pair" my signal, the Tivo recovers much faster than a soft reboot (which doesn't always fix the problem) Calling Cox almost always clears my signal up in seconds...

    Next, I have noticed the following & would like to know if I'm close, so I'm open to ideas here - The "cable lineup change" is displayed on occasion and I have seen more than once that the shows in the guide are also displayed incorrectly. Once the reboot or pairing process is complete, the Tivo is back to its old self for a while at least.

    Another thing I notice is that Cox throws out an "Emergency Test Message" that I see from time to time...usually right before my Tivo freaks out w/video frezzes...sometimes only HD affected, sometimes not.

    I may be off the mark, but I have read A LOT of posts here, and I'm thinking that this problem is possibly linked to the way the units update the guide/cable channel lineups from the Cable company. I would love to hear if somebody gets the pairing process to work on a different provider like Comcast...

    I'm not saying this is the cause for sure, nor am I saying that this is not a bigtime bug in the Tivo software, but maybe we're all looking in the wrong place for an answer?? - Seems to me it is something in the way the cable cards get the info from the provider that screws up Tivo's ability to process the signals correctly...

    Side note - I do get a blatent "Cable Card Error" 161-38 (just got one while typing this LOL) but I do not always get it.

    I will post my versions, etc so you guys can compare, but need to look it all up...mine is "out-of-box" still. (Multistream card)
     
  11. Jul 14, 2008 #731 of 1091
    lessd

    lessd Well-Known Member

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    Jan 23, 2005
    CT
    But some people have had this problem without cable cards, but it could be a corrupted signal that puts the TiVo in this mode and your cable card reset may also reset the TiVo signal processor.
     
  12. Jul 15, 2008 #732 of 1091
    Beachbum55

    Beachbum55 Member

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    Jan 1, 2004
    Same issue. Freezes, menus are slow, re-boots.

    Just spoke to TIVO (after being on hold for 15 minutes). They told me that this is a know issue and it will likely be a week or two before it's fixed. Once they have the fix in place, if you're box can't connect for the update, you'll need to exchange the box.

    Sucks big time!! My old tried and true Pioneer box is still working like champ.
     
  13. Jul 15, 2008 #733 of 1091
    wdpower

    wdpower New Member

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    May 22, 2005
    West Palm Beach
  14. Jul 15, 2008 #734 of 1091
    Ziggy86

    Ziggy86 Member

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  15. Jul 15, 2008 #735 of 1091
    Beachbum55

    Beachbum55 Member

    77
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    Jan 1, 2004
    Ziggy 86,

    The support rep mentioned that IF my TIVO box was locked-up (i.e. to the point that I couldn't force an update), I would need to swap it out.

    I was able to get to the update screen last night and force an update, so I think it'll be fine once the fix is in place.

    As of 6:00 am PDT, my Series 3 was going through yet another re-boot cycle and then a grey screen. I decided to just uplug it for the day.
     
  16. Jul 15, 2008 #736 of 1091
    Ziggy86

    Ziggy86 Member

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    Are people having issues with lock up or freezing when they are viewing or recording HD programing
     
  17. Jul 15, 2008 #737 of 1091
    Abouna

    Abouna New Member

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    Mar 30, 2007
    Well add me to the line of complainers! Let me qualify that by saying I'm an owner of 2 S2s for 5 years. Our family are dedicated Tivo fans.

    That said, I ordered 2 HD Tivos last week and took delivery on Thursday. I wasn't slated to get my M cards until Monday. Before the cards came I had zero issues, both units worked just fine. Yesterday the cable guy showed up, installed the cards, paired them and left. About an hour later )after they were activated) one was working just fine the other was not. After spending a couple hours between Mediacom and Tivo, the Tivo techs (who I'm afraid to say weren't very friendly or knowledgeable) decided it was the cable cards fault. I called out another Mediacom guy who showed up this morning, he checked the card, sent in the numbers again (which I double checked he got right), still no dice, I can get 5-6 HD channels but no Extended Basic 2-70+. Tivo again, talked with the cable guy present, explained the situation several times, with the Tivo person asking multiple times the same questions (did you restart, have you done guided set-up, did you do it right, is the card paired, etc). The cable guy was practically on the floor because he kept answering yes to all this but they kept asking. In the end Tivo is still clinging to it being the fault of the card, the cable guy was skeptical (as am I since I was getting some channels) but conceded that we could try a new card. So here I am waiting another week to find out where the problem lies.

    Now the Tivo HD that was working is freezing 2-3 times per DAY, frozen image but with sound. What is going on? We've had to set our channel line-up 3-4 times per day because the Tivo keeps adding back all the channels we don't want.

    As I said, we're staunch Tivo fans but the service is not doing well by us so far with the new units and the CS reps aren't very supportive.
     
  18. Jul 15, 2008 #738 of 1091
    Ziggy86

    Ziggy86 Member

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    Jun 22, 2004
    Sorry to hear about your troubles Abouna. I too have not been happy with the customer service people at Tivo. I can't believe how many people are having issues with the Picture freezing.

    Has this freezing issue only poped up since the 9.3 update?
     
  19. Jul 15, 2008 #739 of 1091
    Abouna

    Abouna New Member

    38
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    Mar 30, 2007
    EDIT: Still on 9.3 as of Wed. morning.

    I'm not at home so I'm not sure what version I'm runnning. I assume that since these just shipped last week it must on 9.3. Not sure if 9.4 is on there yet or not.

    I hate to say it but the cable guy was really pushing (obviously he's biased) for me to try the Mediacom DVR. I don't want any part of it but these problems are major and not to be overlooked.
     
  20. Jul 15, 2008 #740 of 1091
    nemein

    nemein New Member

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    Jul 2, 2008
    This sounds like the same problem I was having when I first got my TivoHD a couple of weeks ago. I had Cox switch me from Mcards to Scards, the problem went away and all of the expected SD and most of the HD channels showed up (there's the whole SDV thing that prevented all of the HD channels from showing up).
     

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