TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jul 2, 2008 #621 of 1091
    greg_burns

    greg_burns Now in HD

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    Slower...

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    You may want to read a couple posts above yours...

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=6439403#post6439403
     
  2. Jul 2, 2008 #622 of 1091
    jakerock

    jakerock Hey ho howdy!

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    OK she has told me that there is no such software available to be beta tested. In effect that TiVoJerry is a lying stinking rotten person. OK now she is looking at this thread. Which is really weird since I am typing about her reading this thread.
     
  3. Jul 2, 2008 #623 of 1091
    jakerock

    jakerock Hey ho howdy!

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    Unless I am mistaken you are pointing me to TiVoJerry's post that said to call CS and get signed up for beta testing. Not sure what I am missing since I am on the phone with CS. This is all becoming very weird for me. :D

    OK I have now moved up to level 2 support. Hopefully when you are level 2 you get the power of providing beta software to HD owners. Anyone know how long I have to wait at level 2 before getting enough experience points to move to level 3?

    WTF? I have been disconnected and am now getting quizzed on my experience. Well this isn't going to be a good rating. ARGGG!
     
  4. Jul 2, 2008 #624 of 1091
    JustAllie

    JustAllie Number crunchin' TCF Club

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    If you keep this up, you're going to cause a rift in the space-time continuum.
     
  5. Jul 2, 2008 #625 of 1091
    greg_burns

    greg_burns Now in HD

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    If you are already signed up, why do you need to get signed up? :)
     
  6. Jul 2, 2008 #626 of 1091
    jakerock

    jakerock Hey ho howdy!

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    If the beta software that I am testing now is the stuff that is supposed to fix the freezing problem then we have a problem. :)

    OK I am back on hold again starting at level 1. Now reporting a 10 minute wait to talk to the first person who will probably not know what I am talking about and may very well disconnect me again.

    It goes with out saying (but I am saying it) I am not a happy customer at this point.
     
  7. Jul 2, 2008 #627 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    If you've upgraded your THD in any way that's not supported by TiVo (The MyDVR Expander is the only official upgrade I know of). They can't rule out your upgrades as a cause of some of your issues. So from a testing standpoint hacked/unoficially upgraded units are no good to them.
     
  8. Jul 2, 2008 #628 of 1091
    greg_burns

    greg_burns Now in HD

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    You may want to ask these questions in your beta's specific forum. Not sure how many betas are currently running, but probably get a more informed answer there. (Unless Jerry can explain.)
     
  9. Jul 2, 2008 #629 of 1091
    jakerock

    jakerock Hey ho howdy!

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    After another very long hold time, Rusty the level 1 guy was happy and quick to tell me that there were no level 2 support people available. He has taken my phone number and indicates that he will pass it on to a level 2 person who will call me as soon as they can.

    Anyone want to put money on that call ever arriving? It is 10:30AM here now IF I ever get a phone call I will post it here. Until then I have to say that TiVo CS isn't winning any awards this morning. :mad:

    TiVoJerry (I think) called me and left a voice mail and I am set up with the beta. THANKS!

    Note: I don't know what I can or can't say about the beta that I am in but it isn't related to the HD issue.
     
  10. Jul 2, 2008 #630 of 1091
    jkalnin

    jkalnin Baad Spellor

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    You lost me at step 1: Calling Tivo and talking to a service rep.

    Next time why don't you make joining easier: I could walk across hot coals, pierce myself with hundred of needles, or even cut off one of my body parts.

    Any of these options are better then calling up Tivo customer support.
     
  11. Jul 2, 2008 #631 of 1091
    jakerock

    jakerock Hey ho howdy!

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    What? I didn't know those were options. How do I do this because that would be easier than dealing with TiVo CS. For the record I have not heard from TiVo they haven't called me back from my earlier 1.5 hour on-hold then hang up on me wait. :thumbsdown: Not surprised, just reporting the situation.

    For what it is worth the survey that they asked me to complete for my customer service experience didn't have an option for CS rep was not able to resolve your issue, nor CS rep disconnected you. None of the options related to that level of bad service, so I don't think their survey is properly providing information that might be helpful to them.

    Sort of like asking a ship wreck survivor to rate the food service.
     
  12. Jul 2, 2008 #632 of 1091
    yroca

    yroca New Member

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    I got through yesterday after 20 minutes or so, but then had to hold for level 2 for another 20. He took my TSN and other info and said I should receive an email. How long did it take you guys to receive the email?
     
  13. Jul 2, 2008 #633 of 1091
    Mars Rocket

    Mars Rocket Loosely wound

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    My point is that there are a *lot* of user-upgraded TiVos out there, and they need to make sure their software works on it as well so at some point they need people with user-upgraded systems to run the beta software.

    My TiVo ran fine until the 9.3 update came along, so I'm pretty sure it's not happening because of my bigger hard drive.
     
  14. Jul 2, 2008 #634 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    Thing is, from a tech standpoint they need to get it functioning on a "factory unit", then they can more better deal with issues on user upgraded systems.

    If they throw user upgraded systems in from the start "where to look" gets convoluted.
     
  15. Jul 2, 2008 #635 of 1091
    jim_h

    jim_h New Member

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    I've made some negative posts in this thread, but to be fair, I have to say that considering all that a Tivo does, this extremely complex system is highly reliable. My Series 2 had frequent problems with the wifi link - other than that, it was 100% for years. I have to remind myself that the 'freezing' bug is in fact the ONLY bug I've encountered. What comparable software product could I name, that has exactly 1 significant bug?

    Tivo's real weakness is that it's a closed black box system, so for example I had no way to actually diagnose the wifi problems with the Series 2. Any update is a massive "push" by Tivo to all users, requiring big bandwidth, and entailing a lot of risk.
     
  16. Jul 2, 2008 #636 of 1091
    tiassa

    tiassa Me --Avatar

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    I agree, TivoJerry, can you set up a ticket number or "Magic Phrase" to get entered into this aspect of the beta program? That way when we get to 1st level support all we need to do is say "I'd like to be in the TivoJerry Freeze beta" then the support person could verify the details and move things along.
     
  17. Jul 2, 2008 #637 of 1091
    jakerock

    jakerock Hey ho howdy!

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    I just got an email to enter the beta. I think this was probably due help from TiVoJerry (as opposed to my ill fated dealings with CS). When I followed the email link, I signed the NDA and got to a page that said "Register these TSNs with the program" or something like that. There were no TSNs listed and I could do nothing but check "Submit" so I don't know if I am registered correctly or not.

    Since my TSNs were already in the beta system from the ongoing beta test (not related to the HD freeze) my only hope is that the TSNs are automatically registered.

    Did anyone else have a different experience (or the same)?
     
  18. Jul 2, 2008 #638 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    You do know what an NDA is right?

    :p
     
  19. Jul 2, 2008 #639 of 1091
    jcthorne

    jcthorne Well-Known Member

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    If your only upgrade is a larger drive and you are having the lockup problem, I would sign up for the beta test.....
     
  20. Jul 2, 2008 #640 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    If it's not the MyDVR Expander they don't want you to, it states it explicitly.
     

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