TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jun 30, 2008 #601 of 1091
    jeffinaz

    jeffinaz Phoenix

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    Jun 26, 2008

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    The freezing is now multiple times every day. This started when I got the upgrade on the SA card. Anyone else in Phoenix area experiencing this problem?
     
  2. Jun 30, 2008 #602 of 1091
    morac

    morac Cat God TCF Club

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    NJ
    Actually the last person seems the most credible. If the entire box is locking up (including the menus) that's a different problem and most likely something is wrong with the drive.
     
  3. Jun 30, 2008 #603 of 1091
    carguy84

    carguy84 Member

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    Isn't that their job, though? Some sort of project manager or product manager is the go between for developers and corp, they could easily provide us the daily update, although I think it would read like this:

    July 1: Played COD4
    July 2: Beat COD4
    July 3: LONG WEEKEND w00t!
    July 7: Played COD4 online
    July 8: Researched a new game, only h4ck3rz playing COD4 online
    July 9: Worked on a stronger DRM for TiVo files
    July 10: Ate bad chicken curry, don't use lower bathroom today
    July 11: Turned my TiVo on, it didn't freeze, reported to PM: "Cannot reproduce".
     
  4. Jun 30, 2008 #604 of 1091
    danmcd

    danmcd New Member

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    Sigh! We're noticing these freezes too as of yesterday. We thought it might be power-flicker related, but the symptoms are too similar to what we've seen here, and we've seen very occasional freezes (recoverable) prior to the power-flicker.

    On to the questions:

    1> What are the first three digits of your TSN? (648 or 652)

    652

    2> Are you using HDMI or component video?

    Component

    3> What are your video settings (aspect correction mode, TV aspect ratio [there are three choices], video output format)?

    Full video, 16x9, full video.

    4> How soon does the problem return after a restart?
    < 24 hours after the power-flicker. I wonder if a recent software upgrade kicked in with a bug?

    I just rebooted menu-style, and am anxiously waiting another failure.

    5> Are you restarting from the menu or by unplugging?

    First time, power-flicker (t-storm here in Mass), now with the menu.

    6> If youÂ’ve ever been present to see the video switch from fluid to static, please include as many details as possible about what was going on.

    Have not been present for any failures.

    Other info: Wired Ethernet, multi-stream Cable card from Comcast (installed by the installer quite well -- I think he was schooled by someone who hangs out here), I think it's a Motorola.

    I'll be hanging out here.
     
  5. Jul 1, 2008 #605 of 1091
    wdpower

    wdpower New Member

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    West Palm Beach

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    This problem is different than that. My videos will turn green or freeze, sometimes just jitter. Not get truncated. I had someone tell me the fix before and I had to turn down TiVo's codec and use the windows one, never had a problem till I upgrade TD.

    I'm not saying this caused it. I don't think a program on my PC that has never been used to download from this TiVo could have had anything to do with it. I was referring to any codecs used by the software inside TiVo. It is acting similar to the issues I had on my PC with wrong/bad codec from TD.
     
  6. Jul 1, 2008 #606 of 1091
    petermauro

    petermauro New Member

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    Mar 16, 2008
    Me too
     
  7. Jul 1, 2008 #607 of 1091
    JohnDopp

    JohnDopp New Member

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    Jul 1, 2008
    Hi guys,
    I spoke with a Tivo rep today (Shauna), who told me that a fix is being tested and is planned for distribution in mid-July.

    Woot! Fingers crossed... I've missed channel-surfing!
     
  8. Jul 1, 2008 #608 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Woodside, CA
    We've been working on this issue for awhile and have reached a point where we want to bring more of you into an early access program to extend the reach of the investigation.

    Since this is a long thread, I'll reiterate the qualifications:
    1> You have a TiVo HD (652 prefix only)
    2> You are experiencing frozen (still frame) video but are still able to access menus and the guide normally. In other words, your DVR is not locked up.
    3> You can resolve the issue by either changing channels, using trickplay (FF, RWD, etc), or by restarting the DVR.

    Keep in mind that if you join the early access program, you will be running pre-release software which is not in its final form. There is the possibility that it may introduce issues that you are currently not experiencing.

    If you are interested in joining, please contact our customer support line at 1-877-367-8486 and let our Support Representative know the issue you are experiencing and that you heard about early access program through the forums. This should reduce any confusion around the purpose and handling of your call. The Technical Support Representative may perform some general troubleshooting steps to make sure you're not experiencing a different issue, after which you'll receive an email inviting you to join the program. Each invitation is for the specific individual and TSN, so we ask that it not be passed around. If you want to join up, we want you to call us first.

    Joining the early access program requires that you sign a Non-Disclosure Agreement (NDA) and you will have to report your technical issues (unrelated to lineup or accounting issues) to the EA team even if you have an existing case with Customer Support.
     
  9. Jul 1, 2008 #609 of 1091
    steve614

    steve614 what ru lookin at?

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    Woo Hoo! Beta Testing! :cool:
     
  10. Jul 1, 2008 #610 of 1091
    jy3

    jy3 New Member

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    May 3, 2008

    :eek:Is Tivo owned by Bill Gates?????:D
     
  11. Jul 1, 2008 #611 of 1091
    steve614

    steve614 what ru lookin at?

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    What? Is "beta test" a Microsoft copyrighted term? :confused: :D

    Edit: caught your 'ninja edit'. :p
     
  12. Jul 1, 2008 #612 of 1091
    hiddentrout

    hiddentrout New Member

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    Feb 1, 2002
    TJ - should we take this to mean that Tivo believes this specific issue is only affecting 652s, and that those of us affected with 648s are suffering from some separate issue (which just coincidentally happens too have occurred at nearly exactly the same time as the 652s)..?

    ...or, alternatively, that the current efforts are simply focused on resolving issues with the 652s only?

    Thanks.
     
  13. Jul 1, 2008 #613 of 1091
    drWatson23

    drWatson23 New Member

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    Jun 23, 2008
    TJ,

    Thank you for giving us an update! There is now hope :)

    Even though my Tivo HD suffers these symptoms, I personally will not join due to the fact that wife/family would hang me if the test version of the sofware would somehow corrupt any of the shows.

    Please continue posting results to keep us informed.
     
  14. Jul 1, 2008 #614 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Jul 26, 2005
    Woodside, CA
    To date, all reports that I know of for the 648 prefix unit have also been accompanied by more severe symptoms such as system slowdown/lockup, inability to access menus, or reboots. We performed analysis of these units and found them to have bad drives.

    As such, it's been a bit difficult to separate the reports coming into the call centers because the symptom has been reported as "freezing". We had to clarify to the agents the difference between "freezing video only" and "freezing" as it related to units that are totally locked up.
     
  15. Jul 1, 2008 #615 of 1091
    carguy84

    carguy84 Member

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    Jun 8, 2006
    How much do beta testers get paid?
     
  16. Jul 1, 2008 #616 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    HAHAHAHAHA
     
  17. Jul 2, 2008 #617 of 1091
    Mars Rocket

    Mars Rocket Loosely wound

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    TiVoJerry - the e-mail invite basically says "if you've unofficially upgraded your TiVo, don't join the beta test". Can you expand on that? I sent a reply e-mail asking about it but I wasn't sure if anybody would actually be allowed to say anything. Maybe you're not either, but it can't hurt to ask.

    Is the wording in the invite just for liability purposes, or do you really not want people like me to join in? I'd think I was a prime candidate for testing otherwise...I'm getting daily freezes now.
     
  18. Jul 2, 2008 #618 of 1091
    jakerock

    jakerock Hey ho howdy!

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    I am glad I checked this today. I have been having locks up since we went from two single stream cards to an M card a few weeks back. We haven't been watching that much TV on the unit that locks up (we have 2 HD units) so it seems to be locked up EVERY time I go to use it.

    I am on hold now. Is that TiVoShanon talking to me?
     
  19. Jul 2, 2008 #619 of 1091
    JustAllie

    JustAllie Number crunchin' TCF Club

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    I recognized the voice too!!
     
  20. Jul 2, 2008 #620 of 1091
    jakerock

    jakerock Hey ho howdy!

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    OK I have been on hold for about 30 minutes. The rep didn't know what I was talking about then told me how to sign up for beta testing (nothing specific about the HD problem or a beta test for it).

    I am already a beta tester and have not heard anything in beta testing about the HD problem. I thought the present testing was related to Series 2 units. Since I am in the program (and my HD unit is freezing) I don't know what to do.

    Either she is confused (which certainly is the case even if her information is correct) or I am.
     

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