TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jun 30, 2008 #581 of 1091
    mike3775

    mike3775 Active Member

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    Jan 3, 2003
    Indiana

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    I thought it may be an issue with Comcast originally, and after I posted that this morning and after the 3rd reboot(unplugging it), I have been freeze free so far. There have been a couple times where it appeared it was going to freeze though, but then worked through itself real quick

    I did call Comcast and again they say its not an issue with the CC's either.
     
  2. Jun 30, 2008 #582 of 1091
    jmpage2

    jmpage2 Active Member

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    Jan 20, 2004
    I used to have this problem once or twice a week, but weirdly it would only happen when my wife was using the remote. I could never figure out what she was doing differently but over the past few months and last FW update (spring 2008 update) I haven't seen the problem occur again.

    It is possible that Comcast recently swapping out some of their backbone here and possibly increasing signal strength has had some impact on the problem.
     
  3. Jun 30, 2008 #583 of 1091
    IGWTAOPC

    IGWTAOPC New Member

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    Jan 1, 2007
    I noticed something that hasn’t been mentioned before. On Saturday night I checked the system info screens and a number of the fields were not filled in. It did not list my lifetime service, the internal temperature or either indexing times. I believe there were other fields missing, but I didn’t take careful note of them. Anyway, this didn’t look good to me so I did a soft reboot. Watched one show after that, then went to sleep. On Sunday morning I see jittery video that is fixable by the back up and play response. I start a program from Now Playing that is still being recorded and maybe a minute into it the unit freezes. I was called away, so left it like that for a couple of minutes and when I came back to it, it was rebooting of it’s own will. The second tuner was also recording at the time of the freeze. After the reboot both recordings started on there own, but the first part of the recording from the second tuner had been placed in the recently deleted folder which seemed odd. It was recoverable as it should be. Also after the reboot I saw the jittery video a couple more times early on, but later in the day all seemed well and I watched quite a bit of TV that day.

    1> What are the first three digits of your TSN? (648 or 652)
    652

    2> Are you using HDMI or component video?
    HDMI

    3> What are your video settings (aspect correction mode, TV aspect ratio [there are three choices], video output format)? aspect: full. video: Native

    4> How soon does the problem return after a restart?
    I bought the unit in mid May. A freeze occurred about two and half weeks later-soft reboot, and then the next day and another soft reboot. I sent 777clear key sequences with these before rebooting. About two good weeks follow then we have a series of power failures over a three day period so a number of hard reboots occur with that. Another two and half or so good weeks then what I described above happened. If there is anything of note today I’ll report back.

    5> Are you restarting from the menu or by unplugging?
    Menu.

    6> If you’ve ever been present to see the video switch from fluid to static, please include as many details as possible about what was going on.
    As described above.

    Other info. OTA only, WD extender, wired Ethernet, no TivoDesktop.

    One other incident happened about six days ago. While I pretty much exclusively tune or record from the digital channels, I did try to tune to a weak analog channel (quite snowy) that isn’t yet available to me in digital form and the unit did freeze. On switching away to a digital channel all seemed well until the problem this weekend.
     
  4. Jun 30, 2008 #584 of 1091
    wkm001

    wkm001 New Member

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    Dec 11, 2007
    My TivoHD will stop displaying live tv after just 5-10 minutes of watching tv. I haven't had the chance to record anything yet. I'm sending it back for an exchange this week. Does anyone think this will solve anything?

    Casey
     
  5. Jun 30, 2008 #585 of 1091
    wdpower

    wdpower New Member

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    May 22, 2005
    West Palm Beach

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    My two cents...

    After I installed the TiVo desktop on my pc I have trouble with playing videos. Something about the wrong codecs, I'm assuming the TiVo uses codecs and maybe something there is messed up.
     
  6. Jun 30, 2008 #586 of 1091
    jmpage2

    jmpage2 Active Member

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    Jan 20, 2004
    This issue has been going on for a long time, please see this thread for some info about the problem and a few potential solutions. This issue has nothing to do with the Tivo freeze issue being discussed in this thread.
     
  7. Jun 30, 2008 #587 of 1091
    BobB

    BobB Devout Tivonian

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    Aug 26, 2002
    Brookline, MA
    Almost certainly just coincidence. Read through this thread and you'll find that people have been getting basically the same symptoms regardless of whether they use Desktop or not, have a My DVR Expander or not, or any other variables. The only thing they have in common is they own a TiVoHD.

    Lots of people out here have speculated as to what may have caused it in their particular case, typically blaming it on whatever random event occurred (or they happened to be doing) just before the first freeze occurred.

    It reminds me of a story from Psychology 101: A rat is put into a cage where all he has to do is press a lever to get a food pellet. But the rat is more interested in getting out, so he jumps up and grabs the rim of the cage with his claws, manages to scrabble around the perimeter of the cage, then finally slips and falls on the lever. Voila! Food! So he jumps back up where he started before, scrabbles around the perimeter, drops on the lever again - more food! Works like a charm! Moral: don't confuse sequentiality with causality.

    (This phenomenon, by the way, is also the origin of religion and most other forms of superstition).
     
  8. Jun 30, 2008 #588 of 1091
    BobB

    BobB Devout Tivonian

    707
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    Aug 26, 2002
    Brookline, MA
    Another vote for daily updates. It would go a long way toward shoring up the goodwill of us long-time TiVo supporters who are getting increasingly frustrated by how long it's taking you to find a fix.
     
  9. Jun 30, 2008 #589 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    You do realize most days that update would be "we're still working on it."

    You expect them to go into detail of what was done that day?
     
  10. Jun 30, 2008 #590 of 1091
    Lazlo123

    Lazlo123 New Member

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    Nov 7, 2006

    Yup, it'd be good to know. At this point, we don't even have "we're still working on it". For all we know, they're not. They've given up and said we can't fix it, we don't want to, lets move on and not tell anyone.

    edit: just an observation... There have been over 34,000 views of this post. I wonder how many of those views were from people typing "Tivo HD" in google to research before purchasing, and have decided to not purchase based on this thread.
     
  11. Jun 30, 2008 #591 of 1091
    jmpage2

    jmpage2 Active Member

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    I think it's rather unlikely that Tivo will want their developers spending valuable time updating a changelog, blog, etc, with daily notes about their work, which might not include work on the freeze bug on a day to day basis.

    The alternative, in which a manager reads developer notes and then tries to relay a progress report would be even worse.
     
  12. Jun 30, 2008 #592 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    Jerry posting in this thread should tell you otherwise, at this point even this thread is becoming just more of the same.

    Until and unless this bug can be repeated in a controlled situation it's going to be a pain to find and fix.
     
  13. Jun 30, 2008 #593 of 1091
    dubluv

    dubluv tivo lover

    378
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    Mar 3, 2006
    long...
    my hd just freezes up, nothing responds. is that another issue altogether, or part of this one? it sometimes will become responsive again a while later, as i've just gone to bed, and the next day it will be fine.
     
  14. Jun 30, 2008 #594 of 1091
    Langree

    Langree The Gimp

    17,431
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    Apr 29, 2004
    Freezinmyass...
    Different issue then the one this thread addresses.
     
  15. Jun 30, 2008 #595 of 1091
    hiddentrout

    hiddentrout New Member

    45
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    Feb 1, 2002
    ...I'm with the "are you kidding me?" crowd.

    On my father's TWO Tivos, this happens any number of times PER DAY.

    Reading through here, he's far from alone, so I can't imagine this should be particularly difficult to reproduce.

    As others pointed out, heck, send an engineer into the field if they really wanted to sort this and are actually unable to reproduce it in the lab, because there's no shortage of folks having problems in real life.

    My $.o2...
     
  16. Jun 30, 2008 #596 of 1091
    Frank78

    Frank78 New Member

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    Jun 30, 2008
    Thank you to all who have posted to this site. It has been helpful.

    My Tivo Series 3 has been freezing and restarting for the past two months. Sometimes it will work for about 2 hours, sometimes it won't make it past the home menu.

    I have been in contact with customer support for the past 6-7 weeks. Here is the timeline of responses:
    - Call 1: Do a hard reboot (unplug and plug it back in): did not work, call back in three days
    - Call 2 (three days later): We now know there is an issue with the 9.3a software release, it should be fixed in a few weeks
    - Call 3 (a few weeks later): The Tivo tech group continues to address the issue, it should be fixed by the end of June. They passed me to the finance department and they gave me a three month service credit.
    - Call 4 (end of June): The box you have needs to be exchanged. You can either go to a retail store, or purchase a refurbished box from Tivo for $149. Otherwise, I can wait 6-7 more weeks to see if it fixes itself.​

    I told them I did not want to purchase another Tivo. Considering they gave me service credit until November, I will wait it out. (Just called the cable company and got one of their DVRs)

    Just as an FYI - if you ever have any trouble call and ask for a service credit.
     
  17. Jun 30, 2008 #597 of 1091
    hiddentrout

    hiddentrout New Member

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    Feb 1, 2002
    I confess I've not read all 600 posts in this thread, but aren't the responses in calls three and four contradictory?

    I mean, unless they're no longer rolling out the new software update to newly-purchased S3s, then the receiving a new unit wouldn't be helpful...

    But that's what many folks seem to have heard, "Purchase a refurb and you'll be fixed."

    Am I missing something..?
     
  18. Jun 30, 2008 #598 of 1091
    Frank78

    Frank78 New Member

    3
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    Jun 30, 2008
    Yeah, I have the least amount of confidence in the last person I spoke to. I am hoping that the software will fix my box.

    I just wanted everyone to know they are handing out service credits.
     
  19. Jun 30, 2008 #599 of 1091
    Langree

    Langree The Gimp

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    Freezinmyass...
    Yours may be a different issue.
     
  20. Jun 30, 2008 #600 of 1091
    insane42

    insane42 New Member

    11
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    Feb 8, 2006
    Figured I'd chime in on this one.

    Just started happening to me recently (last two weeks or so?). Random in nature, nothing specific that seems to cause it.

    Video will freeze, while audio continues for about 3 or 4 seconds. Then no audio. If I rewind for a second then hit play, it goes on just fine.
     

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