TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jun 29, 2008 #561 of 1091
    BankZ

    BankZ Member

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    I was having this problem and it seems that it was caused by watching a "web video" that I sent to the tivo via Pytivo
     
  2. Jun 29, 2008 #562 of 1091
    jkalnin

    jkalnin Baad Spellor

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    Jan 8, 2003
    Warrington, PA
    Well, its been a while since I had an issues, but once again this morning the Tivo welcomed me to a blank screen. Changing the channels worked temporarily, but the video continued to freeze. We did nothing different last night, just watched a few recorded HD shows and some live TV.

    Since this thread will no doubt be active for awhile, I'll see how long till this issue occurs again.

    $700 for this crap, so very frustrating. The S2 was never this buggy.
     
  3. Jun 29, 2008 #563 of 1091
    macmaml

    macmaml New Member

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    Apr 17, 2007
    We just returned from vacation and our Tivo HD continues to freeze. We had our first opportunity to try disconnecting the RF cable per TivoJerry's request. No luck. When we reconnected the RF cable, the video was still still frozen and had to do a soft reset.

    One thing I've noticed on two recent freezes is that the Tivo HD is recording two programs at the same time and both tuners are recording the same program (but not necessarily on the same channel).
     
  4. Jun 29, 2008 #564 of 1091
    carguy84

    carguy84 Member

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    Jun 8, 2006
    How about Tivo gives us a daily update on this problem and what they are doing to solve the issue? Surely the development team can't be working on much else other than this problem by now, so the daily updates should be pretty substantial.

    Thanks.
     
  5. Jun 29, 2008 #565 of 1091
    hiddentrout

    hiddentrout New Member

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    FWIW, here's just another "me too."

    I jumped off the Tivo bandwagon (sadly) when the S3 was so expensive (particularly given that D* was offering me a HR21 for free), and limited to cable.

    My father, however, likes to dance with the woman he brought, so he splurged for TWO S3 Tivos, and has been enjoying it - until recently. A couple (three?) weeks ago, he began telling me how his tivo kept acting sluggishly, freezing and randomly rebooting, to the point it was no longer usable.

    It had gotten so bad, he called Comcast and had a 6412 installed.

    I stopped by today and was able to see a number of such freezes and at least two reboots, so I hopped back over here and - HOLY POO - I can't believe what a problem this is, and that tivo hasn't fixed this yet!

    My father will probably ride this wave for awhile, and hope it gets better, but this is _exactly_ why I wouldn't pay so much for an HD DVR, nor would I become particularly attached to any provider (I happily move betwen D*, E* and Comcast, every two years or so to pickup new HW and the latest promotional deal).

    All that said, although I'm no longer a Tivo owner (well, I still have two S1s collecting dust in the garage), I'm still a fan, and here's to hoping this gets sorted.
     
  6. Jun 29, 2008 #566 of 1091
    wdpower

    wdpower New Member

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    May 22, 2005
    West Palm Beach
    Here's a new twist on mine.

    The number is 652.

    SW 9.3a

    I'm recording on one HD channel, no prob. Switch to the other, frozen, back and still OK. Try to play a previously recorded show, frozen. Live TV one still froze and the other OK. Figured I'd try jumping back and forth, no luck. Maybe switching channels, nothing till I hit a few channels away and it started working again. Go back to a frozen channel still frozen, other tuner OK, recorded still frozen. It appears that a few are frozen and a few are not.

    Don't know if this helps. BTW I have one multi-stream Scientific Atlanta Cable card on Comcast.

    Thanks,
    Bill
     
  7. Jun 29, 2008 #567 of 1091
    jim_h

    jim_h New Member

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    May 6, 2008
    carguy84, I may be a cynic but you are an optimist. I speak with 20 years of experience in the software business: when a problem like this drags on for 6 months, that means the right people - the ones who could actually solve it - aren't working on it. They're tied up doing other things of higher priority.
     
  8. Jun 30, 2008 #568 of 1091
    moyekj

    moyekj Well-Known Member

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    Mission...
    I think it's more a case of not being able to reproduce the problem in their environment. As with any software problem, once you can reliably reproduce the problem the fix is much easier.
     
  9. Jun 30, 2008 #569 of 1091
    slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Seems like it would be easy to recreate the prob just by swapping out a unit that's exhibiting the behavior for another one at Tivo's expense. For the ones that have the problem, it's a constant problem that reoccurs on a regular basis.
     
  10. Jun 30, 2008 #570 of 1091
    jkalnin

    jkalnin Baad Spellor

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    Jan 8, 2003
    Warrington, PA
    They can't reproduce it? Then they have magic TivoHD's at their offices. All they need to do is have any of the people here complaining send in their Tivos. Mine freezes less frequently then others so I wouldn't be a good candidate, but some people here experience freezes constantly. I don't believe that they can't reproduce it in house for a second, it occurs to too many people here too frequently for me to believe they haven't seen it in person.

    My guess is they've seen it, they can't figure out how to reproduce it, and they have no idea what is causing it. That is just a guess, but they are being awfully quiet about what appears to be a fairly widespread problem.
     
  11. Jun 30, 2008 #571 of 1091
    steve614

    steve614 what ru lookin at?

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    Dallas, TX
    I think the hardest thing is trying to reproduce the freezing.
    From what I can tell, there's not any one thing specific that causes the problem, it 'just happens'.
     
  12. Jun 30, 2008 #572 of 1091
    tlc

    tlc Active Member

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    May 29, 2002
    I've had the freezes and I don't use the TiVoDesktop software.
     
  13. Jun 30, 2008 #573 of 1091
    Lazlo123

    Lazlo123 New Member

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    Nov 7, 2006

    I'll second that motion!
     
  14. Jun 30, 2008 #574 of 1091
    mike3775

    mike3775 Active Member

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    Jan 3, 2003
    Indiana
    Well I'm up to 3 times just today alone.

    First was on ESPN2 SD and it froze up at 7:32am
    Second was on Fox HD and it froze up at 8:26 am
    And third time just occurred at 9:25am on HBO SD

    this is getting to be ridicoulous now.
     
  15. Jun 30, 2008 #575 of 1091
    jkalnin

    jkalnin Baad Spellor

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    Warrington, PA
    See, now if Tivo was serious about fixing this they'd have this guy send in his Tivo so they can take a look at what is going on.
     
  16. Jun 30, 2008 #576 of 1091
    jim_h

    jim_h New Member

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    May 6, 2008
    Too hard for Tivo to reproduce? Give me a break Tivo has these 'failing' units coming in all the time as retailers swap them in response to complaints. They could pay someone minimum wage to sit in front of one, watching shows and flipping channels until it freezes, right there in the lab, after a few days at most.
     
  17. Jun 30, 2008 #577 of 1091
    mike1273

    mike1273 New Member

    16
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    Feb 29, 2004
    I bought my TiVo HD in early May. The TiVo software updated the first day. I had four freezes in three days and had to reboot. I had some HD channels drop off on my M cablecard. Then, my internet (via SuddenLink also) started to get flakey. A tech came out and found low cable signal and upped the signal. After this was done in the third week in May, I have had no problems of any kind.

    TiVo sent me a request to be on their freeze testing program but, since everything works, I have decided not to participate and possibly have more problems.

    Could signal strength be the issue?

    mike1273
     
  18. Jun 30, 2008 #578 of 1091
    Langree

    Langree The Gimp

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    Apr 29, 2004
    Freezinmyass...
    Can you produce it at will?

    I've had this particular lock up twice in 6 months, I've had different lockups a couple times as well, one a few weeks ago.

    Given that it happens for me so seldom, and others seemingly so often, it is very feasible that they haven't been able to get the data they need.

    The causation of these particular lockups could be third party in nature, signal corruption from the cableco, power spikes/drops in the signal.

    Until it can be reproduced at will it's going to be a ***** to find.
     
  19. Jun 30, 2008 #579 of 1091
    morac

    morac Cat God TCF Club

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    NJ
    I think one of the issues is that it appears to be location dependent. It seems people who experience this specific problem, experience them on all HDs in their house. Sending one of them back to TiVo might not help since apparently the problem doesn't happen in TiVo's area. Maybe TiVo needs to set up satellite testing offices?

    The "easiest" method of fixing this is for TiVo to build a special software load with tons of logging and debuging statements in it. Then to push this out to people experiencing the problem to try and find out what's happening. Hopefully this is what they are doing now. The only other choice is to embed their engineers in customers' homes and somehow I don't think that will fly. :)


    If TiVo can't figure out what's causing the problem, maybe they should add a remote code to "re-initialize" the part of the system (drivers?) that controls video playback. That way at least people could work around the problem without having to reboot.
     
  20. Jun 30, 2008 #580 of 1091
    slowdeath

    slowdeath New Member

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    Mar 16, 2008
    I think you may be on to something at least for what happens to us. We typically see the problem in the evenings on weekends after one of us has watched live TV and paused it for whatever reason and not during the week when we typically only watch recorded shows.

    Since there appears to be no other solution, I think this is something we'll keep an eye on.
     

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