TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jun 24, 2008 #521 of 1091
    tv_is_fun

    tv_is_fun New Member

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    Jun 23, 2008

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    This is exactly the same problem I'm having. Scanning through the rest of the thread, I'm not 100% certain that these are the same symptoms everyone else here is having. A lot of people seem to report that they've only seen the freeze when not watching live TV, whereas you and I are both seeing this on channel changes. For me the problem only occurred on non-HD channels. Flipping around the HD channels everything was fine, but if I went to the lower channels the majority of them (but not every one) would freeze up. For example, channel 5 would freeze consistently, but I could never get channel 4 to freeze, even after flipping back and forth numerous times.

    I also notice, when I change channels and the TiVo is behaving, that there is a slight jump in the video a moment after the new channel comes on... Almost as though the TiVo is considering whether to freeze the video, and decides not to do it this time... Another odd and possibly related thing I've seen is with the music channels: the music starts playing, and the screen is black for a moment. Then there is a brief "blip" in the music, the video kicks in, and the music kicks back in.

    Last night I also had two occurrences of stuttering live TV, with no effect on the audio. Both times I hit the quick replay button, then fast forwarded to catch back up with the live signal, and it fixed the problem.
     
  2. Jun 24, 2008 #522 of 1091
    mike3775

    mike3775 Active Member

    2,320
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    Jan 3, 2003
    Indiana
    Mine occurs whether or not I change the channel or not.

    At first i thought it was a problem with ESPN, because I would turn ESPNHD on and it would freeze right after, then I would turn to ESPN2HD and same thing would happen. Then it started occuring on Discovery HD and History HD.

    quite a few times I would come home from work and turn on the TV and Fox HD would be frozen, and the timer would show me 1 1/2 hours behind real time, and if I hit FF, I would be on real time and then the screen would freeze again.

    And sorry, but I think Tivo has had enough time to look into this already and find out what is causing the issue, or at least have a suspicion, and they should be letting us know what it is.
     
  3. Jun 24, 2008 #523 of 1091
    jim_h

    jim_h New Member

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    May 6, 2008
    I conclude that Tivo, at this point, is a company with very limited resources.

    Imagine that iPhones started locking up - Apple would have a fix rolled out within a week. Our problem is now over 6 months old and it seems like there's only a token effort going on at Tivo.

    My fear now is that Tivo gets sold, or folded. Sure someone else would pick up the subscription service but if they lose the original software engineers, it will be a long time if ever before something like this is solved. I can live with a reboot every week but some people are saying they have to do it several times a day.
     
  4. Jun 24, 2008 #524 of 1091
    tv_is_fun

    tv_is_fun New Member

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    Jun 23, 2008
    I suggest that everyone put in a call to TiVo support on this issue, if you haven't already. Only by increasing the number of support hours spent on these incidents will it be worth TiVo's time to get a fix out quickly. Support hours cost the company measurable amounts of money, and I assume that the company has internal metrics around top reported issues, etc. Enough support calls and this issue will show up at the top and therefore will become a priority.
     
  5. Jun 24, 2008 #525 of 1091
    Lazlo123

    Lazlo123 New Member

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    Nov 7, 2006

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    Gonna have to agree... I don't think I know of any other company (that I've dealt with anyway) that would take so long to fix a problem that apparently impacts so many of their customers...
     
  6. Jun 24, 2008 #526 of 1091
    carguy84

    carguy84 Member

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    Jun 8, 2006
    Call up their customer service, explain your problem, and listen to their solution. Then come back and say they have "acknowledgment of the problem". Tivo's solution: blame the cable company - official stance.

    I'm not holding my breath for a solution from Tivo, but what choice do we have? I suspect refunds are processing right now?
     
  7. Jun 24, 2008 #527 of 1091
    CharlesH

    CharlesH Member

    1,104
    15
    Aug 29, 2002
    Sacramento...
    When TiVoJerry, et.al., post on this forum, they are posting in their capacity as TiVo employees. As I understand it (from the outside), employees are allowed to post here only with management approval, as part of their job responsibilities, and their responses are crafted with the same care that would apply to any other public communication from the company, such as press releases.
     
  8. Jun 24, 2008 #528 of 1091
    mjpaci

    mjpaci New Member

    69
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    Jun 2, 2003
    Boston, MA
    Just want to add my data points.

    Have had Tivo HD since December and didn't see this problem until about 6 weeks ago. It doesn't happen on every channel. Sometimes HD, sometime not. Changing channels may or may not fix it. Soft and Hard reboots will clear the problem for a week or so.

    FIOS.

    --Mike
     
  9. Jun 24, 2008 #529 of 1091
    bmgoodman

    bmgoodman Member

    999
    12
    Dec 20, 2000
    Northern...
    That's not really fair. Their resources seem to be focused on getting to market in Canada and Australia. Isn't that more important than a small percentage of folks with freezes, pauses, reboots, etc.? (Where "small percentage" is certainly below 100 and possibly below 10.) :D
     
  10. Jun 24, 2008 #530 of 1091
    Lazlo123

    Lazlo123 New Member

    147
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    Nov 7, 2006
    Good plan, get the product to other countries before getting it right in one, so more people will be mad about the problems with Tivo.
     
  11. Jun 25, 2008 #531 of 1091
    MameMaster!

    MameMaster! New Member

    9
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    Jun 11, 2008
    Ok...I had 2 solid freeze weeks until last night--- Here's my info as requested--

    1> What are the first three digits of your TSN? (648 or 652)
    652

    2> Are you using HDMI or component video?
    Component

    3> What are your video settings (aspect correction mode, TV aspect ratio [there are three choices], video output format)?
    Aspect Correction-- Full
    TV Aspect-- 16:9
    Video Output-- Native


    4> How soon does the problem return after a restart?
    2 weeks

    5> Are you restarting from the menu or by unplugging?
    Menu

    6> If you’ve ever been present to see the video switch from fluid to static, please include as many details as possible about what was going on.
    The TV was recording on both tuners and then live TV locked up. I had sound but no moving video. The sound eventually cut out after a few seconds. All video & live TV then fully locked up.

    The animated menus were all active.

    Upon reboot-- it cleared the problem and all of the recordings that had been in progress seemed OK.
     
  12. Jun 25, 2008 #532 of 1091
    buddy4344

    buddy4344 New Member

    3
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    Jan 19, 2004
    I am RCN usining two cable cards. Answers to questions asked

    1. 652
    2, HDMI
    3. Flat panel 16:9, full (standard setting)
    4. every few days now. only note this when change of channel or when I turn on the TV. normally can hear sound and get sporadic refresh of individial frozen images or just frozen images.
    5. unplug method. Should I be using the 777 clear thing noted in this thread?
    6. sometimes i can switch channels several time a clear problem for very short period, but ... unreliable method of help.

    Once problem is resolved, will a message on solution be sent to the TIVO or must I follow this thread?

    I haven't seen reply on suggestion of just disconnecting cable input then reconnecting noted. I will try that next time.

    ALSO: I have an eSATA western digital external 500MB drive plugged into my unit.

    Buddy
     
  13. Jun 25, 2008 #533 of 1091
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    Don't worry about using 77-clear.

    Historically we don't message a large group of customers for a specific issue that only affects a percentage of our customers. (please don't take this as an invalidation, or detraction in any way, of this thread and those affected). Following this thread is going to be the best way for you to receive the most accurate status of the issue.
     
  14. Jun 25, 2008 #534 of 1091
    wtb

    wtb New Member

    127
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    Dec 15, 2000
    St....
    I had the problem a while back and thought it related to the external hard drive getting too warm. It went away for a while, but now is back and the hard drive doesn't have any vents blocked or anything warm next to it. It's usually video play back, but I have seen live TV showing the problem.
     
  15. Jun 25, 2008 #535 of 1091
    wtb

    wtb New Member

    127
    0
    Dec 15, 2000
    St....
    1> What are the first three digits of your TSN? (648 or 652)
    652

    2> Are you using HDMI or component video?
    component video

    3> What are your video settings
    (aspect correction mode,
    Panel

    TV aspect ratio [there are three choices],
    4:3 classic screen

    video output format)?
    480i Fixed

    4> How soon does the problem return after a restart?
    sometimes a few hours, but usually a day or two lately.

    5> Are you restarting from the menu or by unplugging?
    unplugging

    6> If youÂ’ve ever been present to see the video switch from fluid to static, please include as many details as possible about what was going on.
    NA
     
  16. Jun 25, 2008 #536 of 1091
    ohwillyb

    ohwillyb New Member

    1
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    Jun 25, 2008
    Add Me to the list I have a tivo series 2 sent it in for freezing up they sent me a new one and it lasted 3 weeks before frezing up..
     
  17. Jun 25, 2008 #537 of 1091
    cleverdevil

    cleverdevil New Member

    41
    0
    Nov 12, 2007
    Atlanta, GA
    Another data point: a hard reset kept me free and clear of freezes since my last post, but it came back yesterday... I will do another hard reset tomorrow morning :/
     
  18. Jun 26, 2008 #538 of 1091
    Ezzie00

    Ezzie00 New Member

    7
    0
    Jan 18, 2003
    1> What are the first three digits of your TSN? (648 or 652)
    652

    2> Are you using HDMI or component video?
    HDMI

    3> What are your video settings
    (aspect correction mode,
    Panel

    TV aspect ratio [there are three choices],
    Wide Screen

    video output format)?
    1080i

    4> How soon does the problem return after a restart?
    Typically two days.

    5> Are you restarting from the menu or by unplugging?
    From menu, will hard restart with plug today.

    6> If you’ve ever been present to see the video switch from fluid to static, please include as many details as possible about what was going on.

    My symptom may be slightly different from some. My live TV does freeze, but I rarely see it happen. What does happen is watching recorded shows will freeze every couple seconds or so. Hitting rewind then play immediately continues the video, but it does not seem to last. Shows are still recording properly, even in frozen states but it seems to be getting worse and worse. Today I tried watching Ice Truckers in HD, but never got more then 10 seconds of video before it froze. At that point it is unwatchable.

    I have tried disconnecting wireless ethernet, tried deleting shows and emptying the deleted items folder with no effect. I will probably call TiVo tomorrow to see if they can offer any additional suggestions.

    Added note: Playing normal definition recordings seems to work fine, but all HD shows seem to freeze up. After hard reboot performance returns to normal and I could watch my HD shows.
     
  19. Jun 26, 2008 #539 of 1091
    Phantom Gremlin

    Phantom Gremlin Active Member

    1,579
    5
    Jun 20, 2002
    Tualatin,...
    You're correct that Apple would fix an iPhone problem pretty quickly. There's too much recurring revenue involved for them not to.

    However, you haven't been paying careful attention to Apple if you think this is always the way they behave. There have been many problems over the years that Apple has mostly ignored, pretending that there's nothing wrong, hoping that people will get tired of complaining.
     
  20. Jun 26, 2008 #540 of 1091
    jrp77nj

    jrp77nj New Member

    1
    0
    Jun 26, 2008
    1> 652
    2> HDMI
    3> Aspect Correction-- Full
    TV Aspect-- 16:9
    Video Output-- Native
    4> A couple of days, 2-3
    5> Menu and Unplugging - Tried Both
    6> The animated menus were all active.

    I've had the Tivo Since last September (07) and I'd say this issue started about 4 weeks ago.

    Looking forward to a resolution.
     

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