TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. Jun 18, 2008 #461 of 1091
    namzaps

    namzaps New Member

    6
    0
    Jun 18, 2008

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    Last night I called TiVo Technical Support about this issue. The rep seemed quite certain this problem was caused by having cable cards - and he "proved it to me" by having me look at the stats on my cards. Here are is his questions and my answers. Below that are the other answers you wanted to know.

    A) Who is your cable provider.
    COX - Pensacola, FL

    B) Signal Strength on Cable Card 1
    75

    C) Current Tuning Status
    Tuned: Success

    D) Test Channels - is there any lag tuning the channel
    1 or 2 seconds

    E) Change the channel up or down - does it break up in the first few seconds after tuning to the channel?
    just a little

    F) Signal Strength on Cable Card 2
    75

    G) Current Tuning Status
    Tuned: Success

    H) Test Channels - is there any lag tuning the channel
    yes

    I) Change the channel up or down - does it break up in the first few seconds after tuning to the channel?
    some freeze completely

    At this point he told me it was not a TiVo problem - it was my cable company. I need to call them and have the cards replace.

    I'm not sure if I buy this or if it would be a good idea to swap cards. When we are watching a show or live tv and it freezes - it will not play anything else until we restart the unit. Furthermore, on at least 1 occasion the unit was recording 2 shows in high def at the same time, so I left it alone. The next day I restarted the unit and both shows played fine in their entirety. This tells me that even though the unit froze whil playing both cards were working just fine tuning to and recording their respective stations.

    Is anyone else seeing these results from their cablecards?

    Here are the other answers....

    1> What are the first three digits of your TSN? (648 or 652)
    652

    2> Are you using HDMI or component video?
    component

    3> What are your video settings (aspect correction mode, TV aspect ratio [there are three choices], video output format)?
    full, 4:3 classic, hybrid

    4> How soon does the problem return after a restart?
    variable - several days usually

    5> Are you restarting from the menu or by unplugging?
    menu

    6> If youÂ’ve ever been present to see the video switch from fluid to static, please include as many details as possible about what was going on.
    playing back my wife's soap opera - which is convenient because I can say don't touch that dial!

    Cheers and help!
     
  2. Jun 18, 2008 #462 of 1091
    TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    36
    Jul 26, 2005
    Woodside, CA
    NigelTufnel
    If you watch an affected program and encounter the issue, is LiveTV affected at that point as well? The issue we're following seems to take down all video, with a few reported channel exceptions, at that point.
     
  3. Jun 18, 2008 #463 of 1091
    NigelTufnel

    NigelTufnel New Member

    7
    0
    Jul 19, 2006
    Brooklyn, NY
    Don't know the answer to this since I generally avoid watching anything live. If I narrow it down further I will post to this thread.
     
  4. Jun 18, 2008 #464 of 1091
    carguy84

    carguy84 Member

    30
    0
    Jun 8, 2006
    You got lied to.
     
  5. Jun 18, 2008 #465 of 1091
    TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    36
    Jul 26, 2005
    Woodside, CA

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    Quick thing to get some feedback on: next time you experience a freeze, try disconnecting just the RF cable for 30 seconds rather than restart. Does the issue resolve? Does it come back shortly thereafter (faster than a restart)?
     
  6. Jun 19, 2008 #466 of 1091
    namzaps

    namzaps New Member

    6
    0
    Jun 18, 2008
    That was my gut feeling. Why on earth would TiVo abdicate responsibility and dump it on the cable company to replace perfectly good CableCARDS?

    Is anyone else experiencing that when the playback freezes the unit continues recording just fine in the background?
     
  7. Jun 19, 2008 #467 of 1091
    bmgoodman

    bmgoodman Member

    999
    12
    Dec 20, 2000
    Northern...
    Don't you know the new motto of business:

    A problem deflected is a problem resolved!

    My parents have had two visits from Comcast to install a CableCard in their new Tivo HD, and having failed both times, Comcast is SURE the problem lies with the Tivo.

    Comcast blames Tivo. Tivo blames Comcast. Customer gets frustrated and goes away. Problem solved. :D
     
  8. Jun 19, 2008 #468 of 1091
    dalesd

    dalesd Member

    163
    1
    Aug 2, 2001
    Massachusetts
    Just the cable RF? What about the Antenna In? Leave that connected or disconnect that too?
     
  9. Jun 19, 2008 #469 of 1091
    RoyK

    RoyK New Member

    2,935
    1
    Oct 22, 2004
    SW VA
    1. The CS guy was an idiot.
    2. The CS guy was having a bad day.
    3. The CS guy was late for coffee break.

    I'd vote for #1.
     
  10. Jun 19, 2008 #470 of 1091
    hmm52

    hmm52 Member

    405
    0
    Feb 25, 2008
    Lower...
    Question wasn't addressed to me but I would remove that too, particularly if there is amplification anywhere in antenna setup.
     
  11. Jun 19, 2008 #471 of 1091
    pkeedy

    pkeedy New Member

    2
    0
    Feb 19, 2002
    Beaumont, TX
    how the hell do you do a soft reset!
     
  12. Jun 19, 2008 #472 of 1091
    greg_burns

    greg_burns Now in HD

    6,392
    2
    May 21, 2004
    Slower...
    Do a restart from the menu as opposed to yanking the plug I suppose.

    Settings->Restart or Reset System->Restart the TIvo.
     
  13. Jun 19, 2008 #473 of 1091
    craiz

    craiz New Member

    14
    0
    Jan 3, 2008

    This has been my experience with the problem. The only thing that seems to not work is video playback for either live tv or recorded shows. I didn't try all channels or all shows, but I did try both HD and SD and they all stop after about 1-2 seconds. When this problem has occurred while recording something I've waited until it was done and then restarted the Tivo. After booting, the show that was being recorded plays just fine, as do all other shows and channels.
     
  14. Jun 19, 2008 #474 of 1091
    Ruby

    Ruby New Member

    25
    0
    Oct 22, 2003
    namzaps,

    I have this problem and I have NO cablecards just OTA! BTW, I have tried 2 TivoHDs and 2 external DVR extender disks so don't let them tell you it's the hardware.
     
  15. Jun 19, 2008 #475 of 1091
    filberttt

    filberttt New Member

    7
    0
    Dec 11, 2007
    I have the same freeze symptoms with TivoHD.
    Not to muddy the inquiry, but just in case others see this also: the only other symptom is occasional loss of sound on playback of recorded program after fast-forwarding past a commercial. This is remedied by back-skipping 1, 2, or 3 times.
    No apparent (to me) connection with freeze error.
     
  16. Jun 19, 2008 #476 of 1091
    leibniz

    leibniz New Member

    3
    0
    Apr 23, 2007
    I initially discovered this very issue on my TivoHD and didn't check the forums - just called Tivo. They replaced my unit immediately (great service, by the way).

    Now the new replacement unit is here and doing the same thing - exact same behavior. I don't have any cable cards (antenna only).

    I'd be happy to try and help debug the issue if someone has tests they need me to try.
     
  17. Jun 19, 2008 #477 of 1091
    leibniz

    leibniz New Member

    3
    0
    Apr 23, 2007
    ah, just saw the questions on page 13.

    1) 652
    2) HDMI
    3) 720p fixed, panel, 16x9
    4) usually within a week
    5) restart from menu
    6) i typically notice it after it's frozen (i turn on television and discover it)

    for what it's worth, i don't have any cable cards and only use ATSC/NTSC tuners.
     
  18. Jun 20, 2008 #478 of 1091
    mzdesigns

    mzdesigns New Member

    3
    0
    Jun 15, 2008
    Hey Namzaps,

    My Tivo HD video was pausing every few days with the audio continuing for about 10 seconds and then it would also stop. I would have to reboot by unplugging the power. Yesterday now the video and audio are pausing simultaneously. Yet, the DVR continues to record programs. It is weird. The only way to get it to unpause is to fastforward or rewind or change the channel.
     
  19. Jun 20, 2008 #479 of 1091
    namzaps

    namzaps New Member

    6
    0
    Jun 18, 2008
    Based on the responses this sure sounds like a software issue! I'm going to hold off on calling my cable provider to replace the cable cards since that is a reasonably painful process anyway and I think the cards are fine.

    Does anybody know if they are beta testing software for the HD unit?
     
  20. Jun 20, 2008 #480 of 1091
    arosenbe

    arosenbe New Member

    3
    0
    Sep 2, 2007
    Yes, they are beta testing new software for the Series 3 and HD. I got an e-mail yesterday suggesting that if I'm experiencing the freezing problem (I am), that I join.
     

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