TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. May 22, 2008 #221 of 1091
    RichB

    RichB Oppo Beta Group

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    Yes. You are right. It happens less but it is still happening. I am hoping they broke something in 9.3a so that it can be easily 'Un-broken".

    - Rich
     
  2. May 22, 2008 #222 of 1091
    morac

    morac Cat God TCF Club

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    I wonder if it's the MPEG-2 encoding that's causing problems?

    I have a S3 so I've never seen a freeze, but I have noticed that when fast forwarding sometimes the video will fast forward fluidly and sometimes it will skip freeze (basically show the same frame for a second, then jump to a new frame and repeat) while fast forwarding. The later only appear on commercials which are sometimes broadcast at a different resolution/ration than the main program (verified using VideoRedo on ToGo transfers) .

    It would probably be useful to report what is shown on the screen when you first notice the freeze. Noting the cable company probably wouldn't hurt either.
     
  3. May 22, 2008 #223 of 1091
    knownzero

    knownzero Seeker

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    1. Does your video freeze ever happen in the middle of recording a show? If so, what happens after a reboot and you go back to play that recording and reach the point where the freeze occurred?

    Yes, they happen to me in the middle of recording (as well as live tv). But, I don't think I've ever seen a freeze happen in real time, it's only when the tv is turned off and then on again that the Tivo will show signs of a freezing problem. When I play back the content recorded during the freeze the content works just fine.

    2. When there is a video freeze, are the loopsets (the background animation in the menu screens) frozen also?

    No, the loopsets are just fine (I'm currently in the middle of a freeze right now and I'm in the network screen and the animated backrounds are moving along just fine).

    3. If you are in live TV when the video freezes, what happens when you go into Now Playing and play back a previously recorded show? Have you ever seen a case where a previously recorded show played back normally despite live TV video being frozen at that time?

    When I play back a recorded show while in the middle of a freeze, that video also exhibits the freezing behavior but once rebooted, the video plays back just fine. I have not been able to play back video during a freeze without it exhibiting the freezing behavior.

    A note: The TivoHD rarely, if ever, will freeze while the TV is on. I've mentioned it before but I can watch TV for hours at a time with no problems but once the TV turns off and back on again, that's when the freezing will occur. That's *really* odd.
     
  4. May 22, 2008 #224 of 1091
    steve614

    steve614 what ru lookin at?

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    I can pretty much echo knownzero above.

    Only difference is my freezes happened shortly after using MRV with an S2 and it doesn't always happen.

    So far, I've only suffered 3 freezes. I'm probably due for another this weekend so I might do a pre-emptive reboot just before the Indy race. :p
     
  5. May 22, 2008 #225 of 1091
    esb1981

    esb1981 Member

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    This happened to me for the first time in a month. With the 777-clear function, should I perform that after I reboot the Tivo or before rebooting?
     
  6. May 22, 2008 #226 of 1091
    esb1981

    esb1981 Member

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    It has only happened to me when watching live TV. After the reboot (including taking out cable cards and putting them back in, since this had solved this for a month for me), all recordings and live TV work fine.

    I have had no problems with the background animation.

    When this happened to me in Live TV, I was able to play back a recorded program with no problems.
     
  7. May 22, 2008 #227 of 1091
    BradVA

    BradVA New Member

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    Yes, my TiVo HD has frozen during the middle of a recording. If I let the recording finish before rebooting, the recording is fully watchable afterwards.

    The loopsets are not frozen when live TV and video playback are frozen.

    Previously recorded shows will exhibit the same freezing behavior. However, a downloaded TiVo cast will play back just fine (tested today with the Onion TiVo cast).

    A little extra background info, in case it helps. I'm connected to the TV via HDMI, have a stock TiVo HD with no external drive, and am using the TiVo wireless adapter. I had 2 CableCARDs installed last Friday, and recordings that were made before the CableCARDs were installed also exhibit the freezing problem.

    My box has frozen 3 times so far this week, and I've taken to preemptively restarting it before any planned live TV watching.

    Hope this information helps track the exact problem down.
     
  8. May 23, 2008 #228 of 1091
    jkbrowne

    jkbrowne New Member

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    Anyone up for doing a youtube video to demonstrate the symptoms? I would do it myself, but I've been blessed with only one freeze over the last two weeks. :confused: It would be a good way to visually communicate the exact symptoms of this issue to the "powers that be" and hopefully decrease our wait time for a solution.
     
  9. May 23, 2008 #229 of 1091
    chart

    chart Member

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    Add me to the list of folks with the freezing issue also.

    Once a week on TivoHD in bedroom. Never on my Series 3 in Living room.
    Reboot is only fix.
     
  10. May 24, 2008 #230 of 1091
    Chris8204

    Chris8204 New Member

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    Why can't TiVo offer a way to roll back updates?

    If we could do that, none of us would care right now while they fixed the issue. Any operating system lets you uninstall an update if something bad happens. There has to be a way that if a user has an issue with an update they can get it rolled back until the problem is fixed. My 9.2 ran stable for like 6 months and I never had ANY problems whatsoever.
     
  11. May 24, 2008 #231 of 1091
    greg_burns

    greg_burns Now in HD

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    Slower...
    Presumably any update modifies the database of shows on your Tivo. Undoing those changes is not possible without writing even more code.

    Rolling back might mean loosing your shows/settings. Should that be an option? Probably.

    Have you ever tried to unistall IE 7? Notice the big dialog box about all the programs installed since then which will probably break? Rolling back is not always easy.
     
  12. May 24, 2008 #232 of 1091
    dmarkow

    dmarkow New Member

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    Yes. Specifically, if I'm recording Channel A (HD) which watching Channel B (also HD) live, and then press the "Live TV" button to switch between tuners, and then back to Channel B, the stream locks up.
    No, they play fine
    Freezes the exact same way (plays about 1 second and then stops).

    As with everyone else, rebooting is the only fix. One odd thing I noticed too is that sometimes if there's a working HD stream, and I turn off my audio receiver, that locks up the video. However, the HDMI goes straight from my Tivo HD to my TV and uses a separate optical connection from the Tivo to the receiver.
     
  13. May 24, 2008 #233 of 1091
    johngaltil

    johngaltil New Member

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    Since i have been emptying the deleted folder I have not had a freeze (except when cable company had a problem) -- I keep it below 50 items with the 500 gig extender drive and at least for me, that solves the problem.

    The way it occurs after people own the machine for 3 or so weeks sugests it has something to do with total storage.
     
  14. May 25, 2008 #234 of 1091
    DrBunsen

    DrBunsen New Member

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    Just to give an update, after clearing out my deleted items (80+ entries) a little over 3 weeks ago, as well as making a concerted effort to watch and clear out a number of other shows, I've only had 2 total instances of freezeups. So, for me at least, having fewer recordings available (or possibly less disk space in use) seems to have helped my situation out.

    YMMV. Just putting it out there as a clue for the TiVoTechies to mull over.


    Bunsen...
     
  15. May 25, 2008 #235 of 1091
    sdaccord01

    sdaccord01 New Member

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    I have comcast and planning to get a Tivo HD unit. Should I hold off on upgrading to 9.3? Thanks.
     
  16. May 25, 2008 #236 of 1091
    greg_burns

    greg_burns Now in HD

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    Slower...
    You can't really hold off. It will upgrade on it own if it is connected. It has to be connected to get guide data to be useful.
     
  17. May 25, 2008 #237 of 1091
    kviri

    kviri New Member

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    I doubt it. I just got the "freeze" while watching the tail end of the Indy 500 (as a recording in progress, not as Live TV -- though I'd caught up to "real time" at the point where I froze"). This TiVo HD was acquired a month or so ago in preparation for use in a new house I moved into on May 22. It had only ever been used for Live TV watching, and even that for only a handful of days. The Indy 500 was, in fact, the very first recording it had ever made -- so the Recently Deleted folder has never had anything in it, and there are no Suggestions (because it had no previous recordings to base preferences on).

    If it matters... this is a completely "stock" TiVo HD, no upgraded or external hard drive.
     
  18. May 25, 2008 #238 of 1091
    jkbrowne

    jkbrowne New Member

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    As a test, I have been trying to keep the recently deleted folder cleared on one of my TivoHD boxes, and let the other one be cleared automatically as needed. The first TivoHD box, the box that I have been clearing manually has had more freeze ups than the second box. In fact, I've had two freeze ups this weekend on the first box and none on the second. I also was experiencing issues on both these units as soon as I got them, because I got them right when 9.3a was released. They upgraded to 9.3a as soon as I installed them. At that time, I did not have any recordings on either, and they were freezing up on me almost every day.

    So based on my experience, I don't think hard drive space has anything to do with this particular freezing issue.
     
  19. May 26, 2008 #239 of 1091
    RichB

    RichB Oppo Beta Group

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    I happens while watching a show or playing a recorded show. The recorded show fails in the same location. Other record shows, play fine.l

    Yes. The menus and TiVo do not respond. The lights acknowledge the IR command but do some respond. Sometimes it catches up and does the command after a few seconds, other times it does not. Sometimes it crashes.

    It is never able top play a show that was bad. TiVo sometimes rebooted. I even tried removing the cablecards and rebooting and the recording still failed at the same point. I had about 8 freezes that I barely got through with 3 crashes trying to play the 2 hour NCIS finale.

    I went to Florida (from MA) to setup my Mother-In-Laws TiVo and failed miserably. I need some kind of statement from TiVo or I am going to have to pull the unit and replace it with Verizons DVR.

    - Rich
     
  20. May 26, 2008 #240 of 1091
    tlc

    tlc Active Member

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    1. We have found it in the morning frozen in the middle of a show recorded late the night before. The show plays fine after a reboot.

    2. The loopsets have always been fine.

    3. It varies. I have seen it with both tuners hosed and a recorded HD show wouldn't play, but a record SD show would -- initially. After going back and forth and trying a lot of things, eventually the SD show wouldn't play either.
    After reboot -- all was well.

    It seems to be something that grows worse until a reboot is necessary. I have seen it hang in a commercial on a recorded show such that if I FF'd past the commercial I could watch the rest. I kept jumping back, trying to catch the first few seconds after the commercial, but if I landed in the commercial it would freeze. I had to give up on those seconds. I didn't need to reboot -- everything else was fine. But my wife had to reboot the next morning (frozen in recorded show).

    Another time it consistently froze exactly on the transition between commercials. Both of these cases were very repeatable. This makes me wonder if it's triggered by the way some channels are splicing in commercials (invalid MPEG?).

    tlc
     

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