TiVo HD picture freezes

Discussion in 'TiVo Series3 HDTV DVRs' started by andyw715, Nov 29, 2007.

  1. May 21, 2008 #201 of 1091

    rainwater Active Member

    Sep 21, 2004


    It happens with component and HDMI.
  2. May 21, 2008 #202 of 1091

    RichB Oppo Beta Group

    Apr 2, 2003
    Verizon came to fix it here in Tampa. They said he had seen a problem with the locals in HD that have too strong a signal.

    He attenuated the signal down to max at 33DB and it appears to be working much better!!

    You can check your signal strength using the cable-card setup menus.

    - Rich
  3. May 21, 2008 #203 of 1091

    Chris8204 New Member

    Aug 27, 2007
    I doubt it's a signal strength issue. Too many people are having the problem. It's a software bug in version 9.3a and apparently a very hard bug to find.
  4. May 21, 2008 #204 of 1091

    thomb Member

    Jan 22, 2008
    Mill Creek, WA
    I've had my Tivo HD for 3 weeks. Originally was connected to the TV with an HDMI>DVI cable.

    I had one picture freezing incident on day two that was corrected with a Tivo reboot. I also had ~10 HDMI errors in the first four days - fixed with a reboot of the TV. Then I got fed up and switched to component and have been error free for the last 2+ weeks.
  5. May 21, 2008 #205 of 1091

    DaveSt New Member

    Apr 6, 2008
    Eugene, OR


    HD TiVo, 9.3a, Comcast with 1 Moto mstream card, HDMI>DVI out, stock internal drive, WD 500GB DVR Expander.

    Add me to the list of people having this problem. My unit has worked perfectly since new until now. I had on American Idol last night and the TiVo video froze (just the video). Changing channel got it going again for a few seconds, then it too froze. Happened on both SD and HD. I could rewind and play and I could navigate the menus, but I could not watch live TV at all. It was late and last thing I did was reboot it, haven't checked post-reboot yet. When I retired for the night it was recording 2 shows. Will be interesting to see what I got.

  6. May 21, 2008 #206 of 1091

    BobB Devout Tivonian

    Aug 26, 2002
    Brookline, MA
    That doesn't quite make sense. I could understand signal strength affecting playout of live material, but the general problem here seems to be freezing up during playout of already recorded material, and it's fixable by restarting the TiVo. If it was a signal strength issue wouldn't the recorded program stay frozen regardless of the reboot?
  7. May 21, 2008 #207 of 1091

    steve614 what ru lookin at?

    May 1, 2006
    Dallas, TX
    And composite.
  8. May 21, 2008 #208 of 1091

    RichB Oppo Beta Group

    Apr 2, 2003
    I have problems with both live and record. Once recorded, it had the problems at the same point. It is possible that the signal is improperly decoded when it is saved.

    - Rich
  9. May 21, 2008 #209 of 1091

    RichB Oppo Beta Group

    Apr 2, 2003
    That's fine. So far so good. This has worked on two verizon sites so far.

    - Rich
  10. May 21, 2008 #210 of 1091

    jkbrowne New Member

    Dec 14, 2005
    This problem is so intermittent, I think it will be difficult for anyone to say it's been solved by anything yet. Some people have the issue every day, some every few days, and some every couple of weeks. I've gone a week and a-half myself between freezes.
  11. May 21, 2008 #211 of 1091

    RichB Oppo Beta Group

    Apr 2, 2003
    It was not very intermittent for me.
    It happened consistently.

    - Rich
  12. May 21, 2008 #212 of 1091

    raney New Member

    Jan 2, 2008
    1. Does your video freeze ever happen in the middle of recording a show? If so, what happens after a reboot and you go back to play that recording and reach the point where the freeze occurred?

    A. Yes - the Video Freeze often happens while recording. If I wait until the show is recorded and reboot the Tivo, the show will play fine.

    2. When there is a video freeze, are the loopsets (the background animation in the menu screens) frozen also?

    A. I will have to verify this. On my Tivo, all of the menus continue to function normally.

    3. If you are in live TV when the video freezes, what happens when you go into Now Playing and play back a previously recorded show? Have you ever seen a case where a previously recorded show played back normally despite live TV video being frozen at that time?

    A. In almost all cases, once the freeze problem starts, it causes all viewing to freeze. We thought play back was going to work (because it worked for a while) but within 10 min., the play back was also frozen.
  13. May 21, 2008 #213 of 1091

    TheCowGod New Member

    Mar 29, 2005
    I think it has always happened in the middle of recording a show, and it seems like it was usually an HD show. I'd turn on the TV and find it frozen in the middle of an HD show that it was recording for a season pass. After rebooting, the entire show plays back fine from Now Playing. The recorded show doesn't seem to be affected.

    Once I noticed that the loopsets were frozen. Actually, I think by the time I had navigated through enough menus to reach the Reset option, the menu background had just gone entirely black. But that was just once. Usually the menu backgrounds seem to work fine when it's exhibiting the freezing problem.

    Every time I turn on the TV and find it frozen, it was displaying live TV (though as I said above, it seems that it's usually a show I was recording -- but maybe it's just that the only time it's on HD channels is when it's recording a show, because I never watch live TV myself). Anyway, when I turn on the TV and find it frozen in the Live TV buffer, then going into Now Playing and trying to play back previously recorded shows also results in the freezing issue. Nothing can be watched until a reboot is performed. I've never seen a case where I was able to play back recorded shows while live TV was frozen. Of course, after the first few times, I learned that it didn't work and stopped trying, so it's been a while since I did anything other than an immediate reboot.

    Hope that helps.

  14. May 21, 2008 #214 of 1091

    tipk99 New Member

    May 21, 2008
    Add me to the list of folks with the freezing issue.

    It happens to me both watching live TV or recorded programs, depending on the day. Just a minute ago we were watching a recorded show and we got the freezing issue but were able to get around it by fast forwarding or rewinding a few times. Then when the recorded show ended we switched to live TV and it was frozen. Tried 3 different channels and they were all frozen. Could fast forward or rewind, but every time we played again, it was frozen. Tried going back to play a recorded show and it played fine. Switched back to Live TV and it was still frozen. Did a soft reboot and live tv was fine.

    I have been experiencing the freezing issue for a week or two and have only had the Tivo HD box for 3 or so weeks. I just thought it was annoying so wasn't really paying attention to when it was happening. But after reading this thread I'm paying more attention to when it happens.

    I've had Tivo for years and never had an issue... now the HD is driving me nuts.

    Really looking forward to having a solution... both as a subscriber and stock owner!

    Do you still want 777clears?


  15. May 22, 2008 #215 of 1091

    jkbrowne New Member

    Dec 14, 2005
    It happened consistently for me as well for many days, then all of a sudden it was fine for a-week and a half. If I had attenuated my signal a-week and a half ago, I would have thought I had fixed it after a-few days. But I didn't do anything at all and it just went away on its own. It's a difficult problem to pinpoint. Granted, with FIOS, there have been many reports of hot signals causing issues and I hope it did fix it for you. :) However, most of the people having this issue do not have FIOS and some are not even using cablecards at all. Plus, if it was a signal strength issue, it would have also been an issue before the 9.3a update. I haven't read of anyone who was having this specific freezing problem before the 9.3a update. In fact, many people have received replacement TivoHD units that worked fine when they received them with 9.2, but immediately after they updated to 9.3a the issue was back. Same signal, same hardware, different software. Something with the 9.3a update is broken.
  16. May 22, 2008 #216 of 1091
    Mars Rocket

    Mars Rocket Loosely wound

    Mar 24, 2000
    Sinnoh region
    My TiVoHD has been freezing at least once per day for the past week or so, necessitating a reboot each time. I haven't read the entire thread so I don't know if this was mentioned or not, but it only seems to freeze on HD shows. I've never seen it freeze on SD content. It also doesn't freeze on *all* HD content, but on most it does.
  17. May 22, 2008 #217 of 1091

    hmm52 Member

    Feb 25, 2008
    I'm also going to post experience with my S3 here as it's close to that of some HD owners and very close to what sfhub posted yesterday, but also different in a significant way. For background: The tag indicates production date 12/27/07. It was put into service at the same time as a 750gb Seagate eSATA drive in the beginning of February. Component video interconnects; output fixed at 1080i. TiVoPlayList has total recordings at 650gb; near nothing in recently deleted. Not located in enclosure. Though I have witnessed much tiling/pixelation throughout ownership, I make a point of not leaving either tuner on a channel prone to tiling when done with TV in evening. I haven't seen tiling on any local HDs in many weeks now. (Thanks Verizon)

    Once or twice a week since the beginning, I've seen frozen video when first turning on the TV after long inactivity. I had the habit of then switching tuners which quickly caused a reboot, sometimes with GSOD. It seemed to happen less often after 9.3 update was received, until last weekend. Once I went to recordings instead of other tuner; all worked fine with that including the recording's playback.

    I think I caught the process in flagrante yesterday. I turned on the TV shortly before 5:00 pm. The SD channel was fine. I then switched tuners to a local HD which was frozen. Switching back and forth between tuners, changing channels on free tuner, going into normal menus and guide didn't affect the status. The initial time at the end of the progress bar for frozen channel was very close to, if not exactly the correct time - 4:57pm; with a 30 minute green buffer trailing it.

    For much of the following 30 minutes, I played with advance and rewind speeds and observed the results matched to the progress bar and time. Throughout, the behavior remained exactly the same until 5:27pm when the channel unlocked from the 4:27-4:57 buffer:

    The 30 minute buffer remained fixed at the 4:57 endpoint while the indicated time advanced correctly in actual time. The last 3 minutes of the buffer was the problem area; the first 27 minutes rewound and played back normally at any speed. It stayed this way until unlocking at 5:27pm. The 3 minute interval was very similar to what sfhub described, except there was no macroblocking of any kind; thus I doubt I would have seen any RS uncorrected errors had I checked diagnostics. It might have been too late anyway.

    The 3 minute interval at the end of the buffer had equal height vertical bands that displayed content from different time points of those 3 minutes. One instant from top to bottom - a burger commercial, one for dogfood, a political ad - then switching places very rapid fire in A Clockwork Orange manner until end of buffer was reached wiith a frozen screen, 4:57pm. The interval displayed like this in all forward and reverse speeds except for one - normal play, where the audio and video were fine throughout. Since 5:27pm yesterday all has been OK and a reboot hasn't occurred or been initiated. And no freezes observed. I regret that I didn't check diagnostics.

    All speculation from hardware and software proponents is welcome.

    My guess is a panic attack.
  18. May 22, 2008 #218 of 1091

    spolebitski Member

    Mar 30, 2006
    I called last night about this. TiVo CSR said "Haven't heard of this issue". The resolution was to remove the cable cards, reinstall and restart the TiVo. I did mention that simply restarting the TiVo corrects the problem, however it keeps happening.
  19. May 22, 2008 #219 of 1091

    rickmeoff New Member

    Aug 25, 2006
    the freezing happens on SD for our THD.....specifically CNN.

    since its my mothers unit, and she lives 5 minutes away ive been doing a reboot every 3rd day and the problem hasnt surfaced again.
  20. May 22, 2008 #220 of 1091

    remotecontrolled New Member

    Nov 2, 2007
    My TivoHD (9.3) started to freeze up about two weeks ago. It would freeze on any channel I turned to for a couple of seconds and I had to reboot to unfreeze it. It has gotten ever worse since then, I could watch for about forty minutes, then the Tivo would freeze and reboot by itself. I only use it for OTA. Now my Tivo is stuck on the Powering Up screen, it's bricked, IMO. I'm so bummed.

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