Advertisements Same thing happenned to me as well. It took no less than 3 tries (last one was using the cancellation option so I wouldn't spend 20+ minutes on hold). They kept charging me $179. On the second to last attempt, they added a new TSN to my account and my TiVo HD was unusable and said service closed on the next update. Not to beat a dead horse, but unless is it says "Service Only, 1 Year, Prepay (HD Fusion PLT)" and you have been charged $199 you need to call. Fusion is what they call the TiVoHD 'in house' according the CSR and of course, PLT stands for product lifetime transfer.