Tivo HD lifetime subscription transfer offer until Nov 8 - $199

Discussion in 'TiVo Series3 HDTV DVRs' started by Koan, Oct 11, 2007.

  1. samaritan66

    samaritan66 New Member

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    Dec 19, 2006

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    Same thing happenned to me as well. It took no less than 3 tries (last one was using the cancellation option so I wouldn't spend 20+ minutes on hold). They kept charging me $179. On the second to last attempt, they added a new TSN to my account and my TiVo HD was unusable and said service closed on the next update.

    Not to beat a dead horse, but unless is it says "Service Only, 1 Year, Prepay (HD Fusion PLT)" and you have been charged $199 you need to call.

    Fusion is what they call the TiVoHD 'in house' according the CSR and of course, PLT stands for product lifetime transfer.
     
  2. rb_la

    rb_la New Member

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    Dec 16, 2002
    The "Service Only, 1 Year, Prepay" needs to be corrected. It took me 3 calls to get someone to admit that this is wrong. It is what it sounds like. 1 year of prepaid service at $179.

    "Service Only, 1 Year, Prepay (HD Fusion PLT)" is what it should say on a $199 product lifetime transfer special.
     
  3. rb_la

    rb_la New Member

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    Dec 16, 2002
    No I read it. One rep and a supervisor told me the same thing too. When the charges finally came through on my cc a couple days later, with one for $179 on one box and one for $199 one the other, I knew they had made a mistake. I called back another rep finally admitted that the $179 charge was them singing me up for only a one year prepay not a lifetime transfer. They still haven't fixed it either. Good luck.
     
  4. macrho

    macrho Guest

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    Nov 19, 2005
    arggh, all mine says is "Service Only, 1 Year, Prepay" now and as I checked my billing history they charged me $179 AGAIN

    Oh well, looks like I'm calling them back for a third time and I spent 50 minutes on the phone on Friday trying to get this fixed....



     
  5. Graymalkin

    Graymalkin Grumpy Poster

    56,617
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    Mar 20, 2001
    Northern...

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    Then it looks like they did my lifetime transfer correctly -- my CC was charged $199 for that particular unit.
     
  6. phdeez

    phdeez New Member

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    Aug 21, 2003
    I've got a S1 [SVR-2000] with lifetime. I just want to triple check the offer. The T&C clearly state:

    BUT, according to other posters here, after the TivoHD has the lifetime on it, you DO still qualify for the MSD for other units. I ask b/c I want to replace the S1 with another TivoHD/Series 3 for MRV in HD after the 1yr of free service [if MSD is still available then- which I assume it will be...]

    Thx in advance!
     
  7. Zaphod

    Zaphod Member

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    Feb 17, 2003
    Des Moines,...
    Are people still having luck transferring their lifetime service to a TivoHD that they bought somewhere other than directly from Tivo? I was hoping to get a Best Buy Reward Zone certificate to buy one there which could easily be returned, but it doesn't look like that's going to happen before this transfer offer is over so I'm debating very hard about buying one from Amazon.com.

    I know people had luck with this earlier but I'm wondering if people still are or if Tivo may be cracking down now.

    Thanks!
     
  8. orev

    orev Member

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    Feb 16, 2003
    I activated mine today and they didn't ask where I got it from. Maybe I got lucky, but it went very smooth.
     
  9. KristjanH

    KristjanH New Member

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    Sep 4, 2002
    I got one from Costco today, did the transfer no problem.
     
  10. janry

    janry New Member

    17,688
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    Jan 2, 2003
    Nashville, TN
    WTH are you doing TiVo?

    I did my transfer Saturday. Within a couple of hours I got an email from my credit card fraud division asking me to call them. I did and they asked about a $199 charge from TiVo. Is it OK? I said yes. I decided to check my online credit card statement and there are five (5) $199 charges pending from TiVo. WTF?
     
  11. azitnay

    azitnay Active Member

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    Jan 20, 2003
    Washington,...
    Others have reported seeing this... As long as only one of them gets converted to a sale, I wouldn't worry about it.

    Drew
     
  12. dwynne

    dwynne New Member

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    Mar 11, 2002
    I called to ask this very question and after much waiting on hold was told I could transfer the lifetime no matter where I purchased the new box. I had them make a "case" I could refer to later if after purchase someone said no. It will save me a little bit to get the HD Tivo elsewhere so I will likely go that route. Comcast cable card pricing and availability is as clear as mud - which is another problem.

    Dennis
     
  13. timckelley

    timckelley run of the mill TCFer

    31,665
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    Oct 15, 2002
    Brushy...
    I was told you *had* to buy them by someplace other than TiVo, because TiVo sells them already bundled. I bought mine from Amazon.com, and they transferred my S1 lifetime to it.
     
  14. dwynne

    dwynne New Member

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    Mar 11, 2002
    Item 2 of the transfer terms and conditions says:

    Offer permits the transfer of an eligible (as defined below) Product Lifetime Subscription for $199 plus applicable taxes only to a new TiVo® HD DVR purchased from www.tivo.com/hdservicetransfer between October 11, 2007 to November 8, 2007 (a "Qualifying DVR").

    The full T&C is here.

    The way it reads is you have to buy it from them, but I was told otherwise - as long as I was told the right answer :D .

    Dennis
     
  15. orev

    orev Member

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    Feb 16, 2003
    This is one of those things that you don't ask about. If you specifically ask them if it's OK, then they have to abide by the terms of the deal and tell you that answer. If you don't ask first, and they give you a hard time, you can pull the "I know of dozens of others who have done it without an issue", and you have a good chance of getting it done. As they say, it's usually easier to apologize than to get permission. That's the gamble you take for getting it at a discounted price.

    That said, the customer service reps are not all the same, and some might work differently than others. That's just the way people are.

    PS. Many "coupon" sites have forums full of posts like "I just called them and asked, and they said it was a mistake!" followed by many more posts saying, "now it doesn't work anymore!" Basically, when you call to ask about stuff like this, it forces them to deal with an issue that was in a gray area before, and the answer they come up with will never be the one you prefer.
     
  16. jalex

    jalex New Member

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    Dec 8, 2004
    Can anybody summarize what the manufacturer's warranty is on the units? Item 7 of the terms & conditions (link above) says the unit is yours, no if ands or buts, once you take advantage of this offer. It does allow for the warranty to still hold though, and presumably that means that if the unit fails and is covered by the warranty, you can still move your lifetime subscription to a new box. I can't find the details on the warranty though. Is it the typical one year on parts kinda thing?

    I'll also point out that the terms say you can never transfer your subscription again if you take advantage of this. But maybe they'll relent when we all want to move our subscriptions to Series 5 SuperHD TiVos.
     
  17. azitnay

    azitnay Active Member

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    Jan 20, 2003
    Washington,...
    TiVo's typical warranty is 90 days labor, one year parts.

    Drew
     
  18. orev

    orev Member

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    Feb 16, 2003
    http://www.tivo.com/buytivo/tivodvrlimitedwarranty.html
     
  19. samaritan66

    samaritan66 New Member

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    Dec 19, 2006

    I got you beat with 20 Authorizations on their first try. Not a competition I really want to win, though.
     
  20. Go50s

    Go50s Go50s

    4
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    May 9, 2007
    Atlanta, GA
    I just setup my HD, have not got my cablecards yet but it allows me to record OTA and STD using both tuners. On my new HD unit it shows status of 3 and my old Philips is still status 5, I called and they said it would take two months for the HD to show the Status 5. Sounds funny to me
     

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