Tivo HD lifetime subscription transfer offer until Nov 8 - $199

Discussion in 'TiVo Series3 HDTV DVRs' started by Koan, Oct 11, 2007.

  1. MapleLeaf

    MapleLeaf Member

    122
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    Oct 12, 2007
    Redmond, WA

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    I think you missed my follow-up post to this (see post #310). I did call in the next day and the CSR basically said that it was normal and things would magically fix itself within 30-60 days. Unconvinced, I managed to get the CSR to at least open a case on the matter, so that if/when 60 days elapses and my TivoHD still shows up as a 1-year prepay, I will have proof that it should actually have been a lifetime transfer.
     
  2. ldc3000

    ldc3000 Member

    95
    0
    Jun 24, 2004
    NC

    Its normal. THe same thing happen to me back when the S3 first came out. After about 60 days the 1 year prepay switched to the other unit and the lifetime switched to the S3.
     
  3. ourdoc

    ourdoc Tivo Hawaiian Style

    816
    2
    Jul 25, 2002
    Tropical...
    They said the same to me when I called last week, within 60 days it would switch. The question is, why is it setup this way when it causes confusion? I mean it's not like we don't have technology today that allows you to put it in correctly, there is no valid reason for having it in wrong and take 60 days to correct. Even if its for marketing stats, there is software to track things like this (or even receipts). We can do all the things TiVo can do, but can't get the info right when initially input......... Hello, is anyone home????

    Maybe they just don't trust the CSR's to transfer the lifetime and only TiVoPony can do it in the sekret TiVo Lifetime room on the second Tuesday of each month between 8 and 10 am then the door shuts........
     
  4. c3

    c3 TiVoholic

    3,070
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    Sep 8, 2000
    Silicon...
    If you change your mind about the transfer within 30 days, you can cancel the transaction and get your money back. It's not a good idea to transfer the lifetime service and undo it later.
     
  5. macrho

    macrho Guest

    255
    0
    Nov 19, 2005

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    Same thing happened here. I called about this, got to billing and they checked my account and said the $179 charge was for 1 year service and my lifetime was still on my S2 box. The CSR thought was surprised that I thought I had lifetime transferred, he though canceled the $179 charge and then applied $199 for my lifetime transfer and said it would take up to 60 days to show up on tivo.com

    I wonder how many people tried to transfer lifetime to their TiVo HD and wound up with one year pre-pay?


     
  6. TomRaz

    TomRaz Member

    281
    3
    Feb 28, 2002
    Here is my saga. I purchased a Tivo HD from Amazon in early October and activated it with a 3 year plan with a monthly charge of $6.95 MSD on my credit card.

    I had issues with that Tivo HD unit and was advised by Tivo to replace the hardware. So I decided to return my defective unit to Amazon and order a Tivo HD unit directly from Tivo and do the lifetime transfer to this Tivo HD unit.

    I received my Tivo HD unit from Tivo and I called Tivo and cancelled my original 3 year monthly plan of $6.95 per month and I performed a lifetime transfer for the $199 fee to the new Tivo HD unit I purchaed directly from Tivo.

    I then noticed on my online account that my old Tivo HD service number (the one from Amazon) showed as having the PLT.

    I called Tivo yesterday and fixed that problem. It appears the customer service rep actually reactived my defective unit from Amazon instead of performing the lifetime transfer to the new Tivo HD unit from Tivo.

    Then I was reading this thread and I first checked my billing history and everything looked fine on the Tivo system.

    I then checked my online credit card statement and Tivo charged me $299 when I activated the first Tivo instead of the monthly fee of $6.95 and then they did charge me the $199 for the PLT.

    I will have to call customer service and fix the $299 charge. I did not prepay the 3 year committment on the first Tivo HD from Amazon and my billing history on the Tivo site even indicates that.

    So I would suggest everyone watch your billing history and credit card statements very carefully since it appears many mistakes are being made
     
  7. Frazld

    Frazld New Member

    10
    0
    Feb 1, 2003
    Frisco,TX
    Bought a TivoHD off of Amazon and transferred a Series2 Lifetime. It was surprisingly easy and after leaving Tivo and dealing with the POS Motorola for a little over a year I'm stoked to be back in the fold.

    The most painful part of the process was the cablecard install. TW Dallas is making an concerted effort to install M cards in the TivoHD. It was the first thing the tech asked me when I answered the door.
    We worked with one girl who tried several time to validate the card to no avail. If you live in the Dallas area and your tech is green, have them ask for Stacy or Kimberly back at dispatch. Once we had Kimberly on the line we had it up and running within 10 minutes.
     
  8. d_anders

    d_anders Sr Legacy Member

    865
    27
    Oct 12, 2000
    Twin Cities...
    Frazld, great info on cable card installs in Dallas for TW customers. Others may find it helpful too, so I recommend you post the same info the main Time Warner Cable Card thread...rename the post as "TiVo Cable Card Install Time Warner Dallas"
     
  9. Frazld

    Frazld New Member

    10
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    Feb 1, 2003
    Frisco,TX
    Done.

    You're right I kinda got off point there.
     
  10. janry

    janry New Member

    17,688
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    Jan 2, 2003
    Nashville, TN
    How slow are TiVo's CSRs?

    I've been on hold 50 minutes so far to transfer my agreement and have not made contact with a human yet.
     
  11. Mars Rocket

    Mars Rocket Loosely wound

    10,402
    5
    Mar 24, 2000
    Sinnoh region
    Maybe it's a time of day thing. When I called to transfer I was only on hold for 2 minutes.
     
  12. ourdoc

    ourdoc Tivo Hawaiian Style

    816
    2
    Jul 25, 2002
    Tropical...
    If this is the reason, then they don't need my payment for 30 days either. Sorry but those things are data input, not hard to change or correct. The only reason I can think of was as I said, it's locked down and they don't trust the CSR's to actually give or transfer lifetime. It's left for another person/department to verify and switch all of them. It's about the only thing that would make sense.
     
  13. sbourgeo

    sbourgeo Hepcat Daddio

    8,609
    367
    Nov 10, 2000
    New England
    Try the "I want to cancel my service" option in the phone menu as mentioned in an earlier post.
     
  14. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,653
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    Feb 28, 2001
    North...
    I'm sure a major reason for it is fraud protection. Ebay fraud on lifetime TiVos is tough to combat - when I last heard E-bay wouldn't take any action against a seller promising lifetime and then not delivering it. Ebay only worries about physical objects being shipped; they do nothing about services.

    The current policy prevents an Ebay seller from claiming lifetime on an HDTiVo (and having a buyer being able to confirm that with TiVo), selling the HDTiVo, and then getting their money back from TiVo on the 30 day guarantee, leaving the buyer out in the cold.
     
  15. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    You would think it shouldn't be terribly difficult to at least come up with a system that identifies things clearly on the web site rather than all the confusion the current system causes when people review their account after initiating the transfer.
     
  16. janry

    janry New Member

    17,688
    2
    Jan 2, 2003
    Nashville, TN

    It wound up being about an hour waiting for a CSR but once I got a human she was very nice and knew what was going on. She even warned me about the account continuing to show the old TiVo as being lifetime for up to 60 days. While waiting for her computer to update, we talked and I found out she was from my old neck of the woods. We discussed eating squirrel and boiled peanuts.. LOL

    Thought I was home again for a few minutes.
     
  17. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,653
    2
    Feb 28, 2001
    North...
    That complaint I agree with. I think they're getting better; they just have to be more consistent. The S1 I transferred lifetime from for my S3 is now showing on tivo.com as
    That's a much better message than they used to have!
     
  18. Lensman

    Lensman Member

    158
    0
    Dec 22, 2001
    Hoboken, NJ...
    I've spent a week or so trying to decide whether I should take a chance and get my HD at either an online vendor or at Costco and see if I could call in for my lifetime transfer.

    After much thinking, I've decide to not game the system and just order from the Tivo website. (violins start playing softly in the background) Tivo has brought me such an improvement to my TV quality-of-life and hasn't been evil like Microsoft. I really do hope they make in as an independent in the marketplace against the evil cablecos.

    Will Tivo get an extra $50 from me? Yes. Do they deserve it? Yes, much more so than Cablevision which just hit me with an extra $20 a month because I'm not renting their box any more.
     
  19. orev

    orev Member

    81
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    Feb 16, 2003
    Just about to call and activate the HD I got from amazon. For anyone who's already gone through the process, what if they ask you where you got it and you just said from Tivo? Do they ask for any sort of tracking number or is that all they need? Maybe it shows in your account that you ordered it from them?
     
  20. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    You could always just say it was a gift and you don't know what store it was bought from. :)
     

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