Tivo HD lifetime subscription transfer offer until Nov 8 - $199

Discussion in 'TiVo Series3 HDTV DVRs' started by Koan, Oct 11, 2007.

  1. Adam1115

    Adam1115 Well-Known Member TCF Club

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    Denver ish

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    Wait, are they offering this on the series 3 as well? I thought this offer is for the TiVo HD...
     
  2. MapleLeaf

    MapleLeaf Member

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    Oct 12, 2007
    Redmond, WA

    I called on October 18th to have the lifetime on my S2 ST transferred to my Tivo HD. Yesterday, I checked my credit card activity and noticed a charge for $179 from Tivo. So I checked my account info on the Tivo web site under Manage My Account. On the "Overview" page, it says that my S2 ST still has lifetime and my Tivo HD is on a 1-year prepay program. Ok, fine, since numerous people here indicate that this is normal and that the two should "switch" in about 30-60 days. However, on the "View Billing History" page for the Tivo HD, it says the following:

    Billed Oct 19, 2007 Service Only, 1 Year, Prepay $179.00 $0.00 $179.00
    Settled Oct 19, 2007 Charged to: <CC#> $179.00 $0.00 ($179.00)

    So I too am somewhat worried, since I can find no evidence anywhere that the lifetime transfer took place. All evidence seems to indicate that they simply signed up my Tivo HD on the 1-year prepay program. So for peace of mind, I guess I'll call them up tomorrow to double-check.
     
  3. videojanitor

    videojanitor Member

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    Dec 21, 2001
    I'm in sort of the reverse situation. I sold my S1 TiVo with lifetime subsciption (activated in Feb 2000) to a friend a couple of years ago when I got the DirecTV HD TiVo. Now she is getting on-screen messages talking about the transfer deal for an HD TiVo, and she wants to do it. However, the TiVo is still listed on MY account, as I never transferred it over to her (at the time, there seemed to be no point).

    So now the question is, in order for her to take advantage of this offer, can she just plug in the TSN on the website and go from there, or will I need to call and get that off my account, and give them her name/address? Just wondering if anything else has gone down this road.
     
  4. azitnay

    azitnay Active Member

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    This particular offer is only for the TiVo HD.

    Drew
     
  5. azitnay

    azitnay Active Member

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    I doubt they'll let her transfer lifetime from a unit not on her account (at least, I hope they don't!). You and she should probably work with TiVo customer support to move the unit to her account before she does the transfer.

    Drew
     
  6. Graymalkin

    Graymalkin Grumpy Poster

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    Checking my TiVo units under my TiVo.com account, I see that the new unit that is supposed to get the lifetime service says "Service Only, 1 Year, Prepay (HD Fusion PLT)" rather than "TiVo Monthly Service."

    I'm assuming the "PLT" in "(HD Fusion PLT)" means "pre-Lifetime Transfer."
     
  7. azitnay

    azitnay Active Member

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    I'd guess that "PLT" stands for "Product Lifetime Transfer", but it's all the same.

    I remember seeing "HD Fusion PLT" at one point as well... But now I'm seeing a $0 line item for "Service Only, 1 Year, Prepay" and a $199 line item for "HD Promo - Transfer Fee".

    I'd definitely recommend people seeing a $179 charge with no mention of PLT or Transfer call support, as something could certainly be wrong.

    Drew
     
  8. Karnwine

    Karnwine Member

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    Oct 16, 2005
    Colleyville, TX
    Just wanted to share a success story....

    I called in to try and change the lifetime account from a qualifing S2 to my HDTivo bought from the Community Store on 9-2-07. I went with the suggestion from someone earlier in this thread to call in and use the "cancel my account" option(after all, I am cancelling my account on the HDTivo). The great thing about this is they picked up without any wait time. At first, the rep wasn't going to allow me to do this since I didn't buy from Tivo.com and the HDTivo was bought before the current promotion window but after mentioning that reading in this forum CSR's were allowing transfers whether you bought from Best Buy, Costco, etc. she relented and let me do the transfer. The Supervisor and her actually looked up this thread and it was the turning point in allowing me to transfer.

    Thanks to all in this thread for helping Tivo csr's see the light.
     
  9. videojanitor

    videojanitor Member

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    Dec 21, 2001
    Thanks for the advice. This is kind of what I figured, though the interesting part will be trying to transfer the unit to her account, because she doesn't HAVE an account. I guess I'll have to hash this out with them on the phone.

    Edit: OK, made the call and it was a no-brainer -- I simply had to provide the new owner's name, address, etc. and the lifetime sub was transferred. Now the ball is in their court as far as securing the TiVo HD deal ...
     
  10. MapleLeaf

    MapleLeaf Member

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    Oct 12, 2007
    Redmond, WA
    I called support today to inquire about this. The rep assured me that despite what it may say on the Overview page or on the View Billing History page, things will eventually straighten itself out within 30-60 days. But I pressed the matter further, stating that it concerned me that there was no evidence whatsoever that I had performed the lifetime transfer, and that all indications were that I had simply signed up for the 1-year prepay program for my TivoHD. In the worst case, if after 60 days had elapsed and the status still had not changed, I was concerned that if I called back in, Tivo might claim that they had no record of me ever having performed the lifetime transfer. The rep again assured me that that wouldn't happen, but I continued to firmly (but politely) hold my ground that I wanted some sort of confirmation. So he finally agreed to open a case for me, in which he would note that I called in expressing my concerns and that they would honour the lifetime transfer should my account not be updated within the next 30-60 days.

    I'm sure I'm being paranoid, but I just feel better having a case number that I can now cite should my TivoHD not be upgraded to lifetime status in 60 days.
     
  11. LadyBeBop

    LadyBeBop New Member

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    Jan 21, 2005
    So if Somebody GIVES me a TiVo for FREE, and I wanted to activate it and add it to my active account I MUST lock my self into a 3 year contract? My 2 that I have now on line is NOT on ANY Contracts, If Tivo is going to REQUIRE customers to lock a 3 year contract, they better think twice.
    Comcast is going to roll out there TIVO DVR in NOVEMBER NO CONTRACT REQUIRE......
    I have 2 choices with my third TiVo:
    1- sign up with TiVo pay $8.95 instead of the $6.95 and lock my self in for 3 years and pay an early termination fee of $200.00 if I decide to cancel.
    2- Sign up with Comcast NO EARLY termination FEE NO CONTRACT and pay $8.00
    per month,
    Witch one would you take?
     
  12. whitmans77

    whitmans77 Member

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    Mar 5, 2003
    Had no problem transfering my lifetime to a Circuit City bought HD unit. CSR didnt even ask about where I got it from. He pulled my account asked for the HD service number and it was done.

    On another note--it still appears most sales people are cluelss as to what TIVO even is. I called Circuitcity.com to order my HD because the coupon would not work online. The CC rep said that I could not use the coupon because this Tivo was a "special offer" I asked him what that meant and he said I couldnt use the coupon because I wasnt buying the box i was LEASING it. Yes he said that you LEASE a tivo. I just asked to speak to his supervisor and he put me on hold. Less than 2 minutes later, the coupon was applied and it was ordered. OH THE UNINFORMED!
     
  13. azitnay

    azitnay Active Member

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    You don't have to lock into a contract... You simply get a sizable discount for doing so.

    This question would really have to wait until the Comcast TiVo hits the market... But if it's missing key features like MRV and TTG (which I'm sure it will be), then the choice is clear, at least for me. Regardless, TiVo gets some of your money, so they'll be happy.

    Drew
     
  14. Tanquen

    Tanquen Member

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    Jun 1, 2002
    Napa, CA
    Can you transfer more that one lifetime and or get two TiVo HDs? I have two S1 and one S2 all with lifetime subscriptions. I thought if I transferred the two S1 TiVos I’d have 4 tuners and more drive space and I could sell all three of the old TiVo’s.
     
  15. azitnay

    azitnay Active Member

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    Absolutely... Go for it.

    Drew
     
  16. Larry in TN

    Larry in TN Member

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    Nashville, TN
    What happens if you want to sell the TiVo from which you transferred the lifetime subscription?

    The terms say that the 12 months of service is not transferable so you'd have to sell it without any subscription. How do you get the 12 months free canceled so that you don't get hit by the monthly bill a year later if the new owner doesn't setup the subscription himself?
     
  17. JustAllie

    JustAllie Number crunchin' TCF Club

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    I think you have to call TiVo and arrange to have it removed from your account, because the only option on the website is to change that TiVo to another credit card for billing purposes. There is no option to remove all credit cards from a TiVo.
     
  18. rb_la

    rb_la New Member

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    Dec 16, 2002
    I would advise you to call. I had a similar problem. I ordered 2 HD Units and tried to transfer lifetime from my old S1 and S2. The Tivo CSR signed up 1 of my new HD boxes for $179 1 year prepay and 1 for $199 transfer. Now 1 new HD box shows up in manage my account as "Service Only, 1 Year, Prepay" & the other box shows up as "Service Only, 1 Year, Prepay (HD Fusion PLT)." After several calls they finally admit the CSR made a mistake and are going to fix it, but it may take 7 days for it to show up because this CSR didn't have authority to do the fix and someone higher up had to do the fix. I have wasted lots of time on hold already. I hope I don't have to call back again.
     
  19. Bob723

    Bob723 New Member

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    Oct 24, 2007
    Minneapolis,...
    I'm happy for kingmob. I CALLED TiVo to verify I could participate in the transfer. The person I spoke with RECOMMENDED I go to Best Buy and get the HD as it would be faster. I bought a unit at Best Buy the same day (it just happened to be on Oct 12 - the same day that kingmob posted). I called TiVo to activate. They asked where I got the unit and then refused to activate stating I had to buy it online from TiVo. I argued with a supervisor and was pretty upset but got nowhere. He told me if I ordered from TiVo, it would take 3-4 days to arrive. This was Friday - I ordered that same day & scheduled the cable company for the next Saturday the 20th - which was 5 business days later. The unit didn't arrive. I had to cancel the cable company. Unit arrived on the 22nd. The cable company came a couple days later. After 2 different visits from the cable company - about 2 hours each - the cards finally work. So... I like the new unit but the whole experience was rather unpleasant. Based on all the comments I've read, it seems like TiVo needs to work on their customer service.
     
  20. Graymalkin

    Graymalkin Grumpy Poster

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    So, to be clear -- both "Service Only, 1 Year, Prepay" and "Service Only, 1 Year, Prepay (HD Fusion PLT)" are incorrect and need to be corrected? The former obviously is an error, but what about the latter?
     

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