Tivo HD keeps poping up the Cable card screen

Discussion in 'TiVo Series3 HDTV DVRs' started by jimig1, Jan 9, 2010.

  1. Jan 9, 2010 #1 of 19
    jimig1

    jimig1 New Member

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    Jun 12, 2006

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    My Tivo HD keeps popping up every hour with the CableCard Pairing screen it just started this morning and is very annoying. Does any one know how to make it stop. I rather not call comcast since they will most likely not help. One more thing the Tivo was rebooted last night too.
     
  2. Jan 9, 2010 #2 of 19
    jimig1

    jimig1 New Member

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    Jun 12, 2006
    One more thing it is a Moto M card in the the tivo
     
  3. Jan 9, 2010 #3 of 19
    tiassa

    tiassa Me --Avatar

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    The only thing I can think of is that somehow the cablecard became "unpaired" and this is its way of telling you. Try calling Comcast and getting them to send a reauthorization signal, you might even be able to to that without talking to an customer (dis)service rep.
     
  4. Jan 9, 2010 #4 of 19
    jimig1

    jimig1 New Member

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    Jun 12, 2006
    well i called them and they were no help so they are sending someone out
     
  5. tootal2

    tootal2 Active Member

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    I had that problem last week when recording from vh1.
     
  6. hummingbird_206

    hummingbird_206 Retired

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    Aug 22, 2007
    Valley of...
    I've had this happen recently on one of my S3's (I have 2 S3's and haven't seen it on the other.) Both have 2 M cards installed. It only happens occassionaly when I change the channel. I hit clear and the cable card screen goes away and the channel displays. I haven't done any t/s nor checked to see if both TiVos have the same s/w version. Just a mild annoyance for me at this point since it only happens when I'm changing the channel and have the remote handy to hit clear.
     
  7. Feb 6, 2010 #7 of 19
    tonysterrett

    tonysterrett New Member

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    Jan 22, 2010
    I have had the same problem for a few weeks. I called Tivo and Comcast and both said that they didn't see anything wrong and that they have had no other reports of the same problem. Comcast reauthorized the card. Same problem. Every now and then when I change the channel, I am prompted to press CLEAR which temporarily fixes it. It's driving me NUTZ!
     
  8. ps56k

    ps56k New Member

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    Oct 6, 2006
    Chicago...
    I'm getting this on my recently exchanged THD with a single M-card.

    It only happens on about maybe 4 channels - so I just removed them from the channel list.

    If I jump to those channels - I get a techy screen that says to .... call your cable provider, and it lists all the addressing assignments of the card. As others have mentioned, at the bottom it says to hit CLEAR to continue, which then most times brings up the channel.

    SO - why is this happening ? If the channel was not subscribed/authorized, then it would not appear.... and these are just normal channels, nothing special or premium.
    ----
    my screen has basic grey framing, with white text on black background........

    "Screen displayed on behalf of your cable provider."
    (CableCard 1)

    CableCard ID:
    Host ID:
    Data:

    UnitAddress:
    Card S/N:
    ...................
    Press CLEAR to Exit.
     
  9. cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    What channels?
     
  10. Karl Childers

    Karl Childers New Member

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    Sep 29, 2009
    A...
    That is nearly always the indication that your cable card has lost its pairing.

    Go to TiVo Central > Messages & Settings > Account and System Information > Cable Card Decoders > Configure Cable Card 1 > Cable Card Menu > Conditional Access (CA) Screen.

    On about the 3rd line down, you should see something that reads "Con: Yes". If it reads anything other than "yes," the cable card is not activated.

    Further on the right of that same line, you should see something that reads: "Val: V"

    If you see a "?" next to Val:, then the card has lost its pairing and needs to be rehit with a pairing signal from the cable provider.

    Hope this helps. . . .
     
  11. ps56k

    ps56k New Member

    133
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    Oct 6, 2006
    Chicago...
    it's been doing it more and more tonight... after recording,jumping to new channel, etc

    just checked the Cable Card "Conditional Access"

    CON = Y
    VAL = ? with 0x13

    will call Comcast and have them re-pair -
     
  12. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    The Val? is an issue. The card is not correctly paired & may not be registered in the DAC that is over your area. I have heard one trick if after they send the hits & it does not change is to do this:

    Have them assign the card to a different head end in the billing system.

    Then have it reassigned to the old head end.

    I guess that will get the card registered in their DAC/Head end. Worked for a friend of mine but not sure if it was a fluke.
     
  13. ps56k

    ps56k New Member

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    Oct 6, 2006
    Chicago...
    BTW - what do we tell Comcast about the VAL code - ??

    Called Comcast - and tried to talk to the CSR about just re-pairing the card, but she insisted it was a tech rollout...

    SO - a tech came out - a nice lady, but not familiar with Tivo or Cablecards.

    She suggested that sometimes problems are related to signal level and strength at the various freqs. She went thru all the cable connections, replaced the connectors with compression fittings at the pedistal, the house entry & ground pass-thru, and even an old inside cable to the Tivo. Then tested signal levels with her test box and all signals looked good.

    Things were sort of ok when she left. But not any more.

    Here is what we have tonight -
    channels 2 thru about 29 are ok
    30 thru 160 are about 1/2 bad... they invoke the Paring screen
    164 thru 7xx are all ok

    SO - what does that mean with only the channels 30 thru 160 being bad ?
     
  14. ps56k

    ps56k New Member

    133
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    Oct 6, 2006
    Chicago...
  15. jdev2119

    jdev2119 New Member

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    Mar 31, 2010
    Got it fixed today! My channels 26-62 were showing the grey screen, everything else was working fine. Comcast said that somehow the "Host ID" and "Data" values either changed or were entered incorrectly on their end. These numbers can be found by going to Tivo Central > Messages & Settings > Account & System Information > CableCARD Decoders > Configure CableCARD 1 (Multi-Stream) > CableCARD Menu > CableCARD(tm) Pairing.
    The Conditional Access screen still shows "Auth:FWK" on some channels, "Auth:S" on others. But I can tune to them all without having to first go to the grey screen.
     
  16. ps56k

    ps56k New Member

    133
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    Oct 6, 2006
    Chicago...
    How did you find a CSR that could actually discuss your CableCard screen data ?
    Did you dial some magical phone number - as I've tried 3 times now with the 1234 number, and each time, all they can do is send a truck & tech !
     
  17. ps56k

    ps56k New Member

    133
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    Oct 6, 2006
    Chicago...
    I had stumbled across this Comcast support email address -
    We_Can_Help@cable.comcast.com

    Just wanted to follow up on the email thread that led nowhere... BUT NOW - MELISSA HAS FIXED EVERYTHING - no more grey screen popup



    Sent the emails, and received your reply..... after that - nothing ??..... (she said she never received the reply)

    Waited for some kind of response, action, resolution.

    Finally, called Comcast 1234 - and they sent out a truck.
    The person was really nice, but knew NOTHING about Cablecards.
    She redid all the F-connectors, all the way back to the pedestal.
    Of course, this did nothing to correct what appears to be a CableCard mis-pairing issue.

    Just finished calling Comcast again - today - 5/27 -
    Again... the rep on the phone had no knowledge of Cablecard info,
    could not transfer me to anyone that did know,
    and just followed "the script" of again rolling a truck and tech.

    This is plain dumb - that in the entire Comcast org,
    there is no way to reach a CSR that can simply bring up the CableCard info screen and match it to what the customer is seeing on their TV ????



    ----- Original Message -----


    > Hi -
    >
    > We are here and we'd be happy to help. Please reply with the phone number associated with your account and brief description of your problem. We'll get the right folks involved to see your concerns are addressed.
    >
    > Warm Regards,
    > Melissa
    > National Customer Operations
    > Comcast Corporate HQ
    >
    >
    > -----Original Message-----
    >
    >
    > hi -
    > stumbled across a forum regarding Tivo cablecard issues,
    > and wondering if you are still around and can help with Comcast vs Cablecard issues in the Chicago suburban area ?
    >
    > http://getsatisfaction.com/comcast/...ing_an_auth_mp_problem_with_comcast_cablecard
    >
    > tnx -
    >
    >
    > / _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/
    > Imagination is more important than knowledge.....
    > Knowledge is limited..... Imagination is not.......
    > Albert Einstein, (1879-1955)
    >
     
  18. ps56k

    ps56k New Member

    133
    0
    Oct 6, 2006
    Chicago...
    yup - it's fixed -

    I had stumbled across this Comcast support email address -
    We_Can_Help@cable.comcast.com

    Just wanted to follow up on the email thread...
    NOW - MELISSA HAS FIXED EVERYTHING - no more grey screen popup

    If you think your CableCard is not properly entered with the Comcast folks, try sending an email to Melissa...
     
  19. fobia79

    fobia79 New Member

    18
    0
    Jun 17, 2010
    Can you be more specific in terms of what they did to fix the issue. I am having the same problem; certain non hd channels come up with the grey screen and I have to click clear to be able to view the channel.
    I did email the wecan email but the person that contacted me had no idea about the issue, she did send a couple of hits but the problem persists.
     

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