Tivo HD, Comcast, Error Code 161-1

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I got Tivo HD and on Saturday Comcast came to install my cable cards. They got the one installed without issue. The 2nd one he got Error Code 161-1. Neither the installer or the person he talked to on the phone knew what the error code was or how to fix it. He left with me just having 1 working signal.

Now I have 2 questions....

1) How does this get fixed so I can tell Comcast when they send someone back out?

2) How can I get a straight signal to my 2nd tuner again. Right now it is only allowing me to use 1 of the 2 tuners on the tivo, I'd be happy if I could at least get the basic cable stations on the 2nd tuner so I could utilize both tuners.

Thanks for the help.

Tom

 

Thank you for your answer. I am sorry to offend you without using the "search" function, but am not a frequent poster and do not have that information, sorry to offend your sensitivities.

 

I used the search and the only thing I could find was error code 161-4, which is not the one that corresponds to my issue. Also, everything that came up was with Series 3, not Tivo HD