TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. Islanti

    Islanti Member

    98
    0
    Dec 13, 2001
    Georgetown, TX

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    Same here, 1 time only shortly after 9.2. Never happened on my other two Tivo HDs (running 9.2 also). Strange.
     
  2. Mars Rocket

    Mars Rocket Loosely wound

    10,402
    5
    Mar 24, 2000
    Sinnoh region
    It just happened to me again.

    I was looking through the menus and everything was fine. One show was recording. I went to play an HD show that had recorded earlier this morning, and the screen went black. Right arrow just resulted in the drumbeat sound. Left arrow took me out to the menus, but the background was black. I couldn't play any other shows - they all just gave me a solid black screen and I couldn't do anything except exit out via the left arrow. The position indicator showed no length to the show (it was empty - no green part at all). The show that was recording didn't work either.

    I was able to change the background from black to gray by going into the letterbox color menu and making the change, but the system still didn't work. I also tried switching the video output format from 1080i Fixed to 720p Fixed but that didn't help either.

    After a reboot everything was back to normal, and both the show I originally tried to watch and the show that was in progress both looked fine.

    Has anybody from TiVo acknowledged that this problem exists? Is it worth calling them? My past experiences with TiVo phone reps leads me to believe they have no clue about problems and just work from a script, but I'd like to have the problem on my record in case it crops up later on.
     
  3. TomRaz

    TomRaz Member

    281
    3
    Feb 28, 2002
    Saturn try setting your letterbox color to black and I bet when the problem happens again your background will be black instead of gray next time.

    Mars I spoke to a second level support person at Tivo last week that acknowledged he had seen the same issue and it was sometimes resolved with a Tivo HD hardware swap out.

    He also told me it didn't matter what version of software I was running it would not resolve the problem.

    On that last point I believe he is correct since I have had 3 versions of software so far and the problem happens with all three versions.

    I suspect their is some type of hardware problem that has not been resolved in production or they are hoping to fix the problem in a future release of firmware.

    I am going to send back my original failing unit to Amazon and I have order a Tivo HD from Tivo directly hoping to do the lifetime transfer option.

    That assumes the new unit from Tivo is more stable than the one I received from Amazon.

    I am confident the problem will get worked out otherwise I will send #2 back to Tivo under their 30 day return policy.
     
  4. uforia

    uforia Member

    33
    0
    Jul 29, 2004
    Houston, TX
    I've had 9.2 on my THD since the day it was announced. Today I had all video disappear again (no menu backgrounds either). Reboot was the only thing that fixed it. So this has probably happened 10-12 times in the 6 weeks I've had this unit. I hadn't had it occur for a couple weeks, but this was the last straw. I called Tivo support (no hold time either!) and their sending me a replacement unit.
     
  5. jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...

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    It's good that they're trying to remedy the issue for you, but I wouldn't expect a new unit to fix the issue. Does anyone really think this is anything but another software bug?

    Personally, I wouldn't let them replace my TiVo, mostly because I'd have to get Comcast to come back out, yet again, and re-pair my cable card. No way.
     
  6. Mars Rocket

    Mars Rocket Loosely wound

    10,402
    5
    Mar 24, 2000
    Sinnoh region
    I've read reports that the card ID (the Data part?) is really the only thing the Comcast servers care about, in which case moving the cards to a new unit would still work.

    I've been wondering myself whether this was a software or hardware issue. There's no hard evidence either way, except for the fact that a reboot always seems to fix it. This makes me think it's software setting a register somewhere incorrectly. This of course begs the question as to why so few people seem to be experiencing it.
     
  7. Keith Mickunas

    Keith Mickunas New Member

    20
    0
    Jul 22, 2003
    Wylie, TX
    I had this happen for the first time today, and today is when I got 9.2 installed. I've had my unit a couple weeks and it was running 8.1 and working good.

    A couple things to note on mine. First, I was playing music for the first time today from my PC. I hadn't tried that stuff before. I turned the TV off to see if the music would continue. The sound went away for a bit, as is typical with my receiver because of the way it handles HDMI, and when the music finally started again it kept going out and coming back on. I turned the TV on and the screen came back, then I tried to go to live TV and after that all I got was the black background and the menus.

    My experience seems to indicate it could be an HDMI glitch of some sort. I'll try reproducing it in the next day or two.
     
  8. ClifG

    ClifG New Member

    3
    0
    Oct 13, 2007
    I also hit this for the first time right after getting the 9.2 software. Hit it last night and again tonight. I don't remember exactly what I was trying out last night when it happened, but tonight it happened right after I was browsing some shows stored on my server via the TiVo Now Playing menu.

    There may be something to the network activity correlation.

    I'm in native mode, component out (so not an HDMI glitch in my case), and the box is only a week or two old. Never had this problem with my old software (8.1.7 I think is what it was) but now hit this twice in two days with 9.2. Only a reboot fixes it. :(
     
  9. pjhartman

    pjhartman excitable boy

    160
    0
    Jan 21, 2002
    Omaha, NE
    I've hit this same error, and I'm currently using S-Video connection (HDMI cable should arrive today) so IMHO it's an issue with the TiVo's video output.

    The Tivo overlays (menu, time bar, etc.) show fine, but there's no video transmitted.
     
  10. uforia

    uforia Member

    33
    0
    Jul 29, 2004
    Houston, TX
    I don't disagree at all. But I know that there are people out there with a THD that haven't seen this issue. So I'm willing to try a different box, although I've seen several people indicate they went through multiple boxes while trying to fix this.

    I have to swap my 1TB hard drive anyway so I hopefully won't have to re-pair the cable card. If it's software, then I'd have the issue regardless of using the fresh hard drive or my existing 1TB drive.
     
  11. texaslabrat

    texaslabrat New Member

    61
    0
    Oct 24, 2007
    Austin, TX
    Add me to the list experiencing the problem

    9.2J, 720 fixed, component. Took Tivo out of standby this morning, menu came up fine. I noticed there was a suggestion program recording. I hit the live TV button...and just a black screen. No Tivo screen overlays..just black. Was able to get back into the menu, but when I did the background graphics were gone (just black background at this point). All the menus worked, but Live TV didn't. Reboot fixed it.
     
  12. HDRyder9

    HDRyder9 Member

    222
    9
    Aug 2, 2007
    I'm experiencing the exact same problem. After multiple visits from my cable company and many calls to TIVO, TIVO is sending me a new Tivo HD. I'm pretty sure I'll have the same problem, though.

    Geeeesh, this is frustrating. I haven't had a single 24 hour period when my new Tivo worked properly and I've missed dozens of shows that should have been recorded and weren't.
     
  13. Mars Rocket

    Mars Rocket Loosely wound

    10,402
    5
    Mar 24, 2000
    Sinnoh region
    The problem as I experienced it did not affect recordings in any way, just the ability to view them. Even when the black background was in effect, the recordings continued as expected, and once I rebooted I could view them.
     
  14. paslax

    paslax Member

    39
    0
    Apr 20, 2004
    Madison, WI
    I disagree that it's a video output issue. After pressing the live TV button and getting the black screen, try pressing channel up or channel down. You will hear a "thumbs-down noise". That would imply that this is more than just a video output issue. (Disclaimer: I haven't had it happen on my 9.2J yet, so maybe things are different now. But that's how it was with 8.3 and 9.1.)

    Also, according to user experiences, this issue correlates 100% with having recent NETWORK activity. With the increased number of network features introduced in 9.2, I expect the complaints to start piling up.
     
  15. HDRyder9

    HDRyder9 Member

    222
    9
    Aug 2, 2007
    OK, it's getting curiouser and curiouser. I got tired of rebooting Tivo every few hours or so. So, I just left it alone. Here's where it gets weird. The second tuner started to work again, after being "gone" for about 12-18 hours.

    Also, some new values have appeared on the cable card CP screen. I sure wish I knew what all those values mean. If I did, maybe I could diagnose my problem.

    Edit: My joy didn't last long. Now both tuners are dark and Tivo needs rebooted just to operate. I actually think I can recreate this problem by using the "Live TV" button.
     
  16. TomRaz

    TomRaz Member

    281
    3
    Feb 28, 2002
    Well I had the same problem and contacted Tivo support and they suggested replacing the hardware. I received a repalcement Tivo HD today from Tivo directly and it does the same exact thing.

    The replacement unit came with 8.1 software, but my original unit had the same problems with 8.1, 9.1 and 9.2J software.


    So it is either a software or hardware problem that has not been resolved yet. I am using one SA M series cable card.

    I guess I can tolerate the problem assuming Tivo fixes it in the near future.
     
  17. gardavis

    gardavis Member

    144
    1
    Nov 24, 2001
    Deerfield...
    Me too. I read the update message, deleted it and then, I think, went to live TV and just had gray. Reboot fixed it.

    This is about the first time I had to reboot the HD Tivo for a problem since I got it a few months ago.

    1080i/hdmi/ota

    Gary Davis
     
  18. HDRyder9

    HDRyder9 Member

    222
    9
    Aug 2, 2007


    This appears to have been a known issue for weeks if not months. Tivo has released v9.2 which supposedly fixes this. It does NOT. Just in case anybody is confused, it's still broken.
     
  19. szatkoff

    szatkoff Member

    37
    0
    Jan 31, 2002
    Des Plaines, IL
    I experienced this for the first time last night. THD with 9.2j. I have had the unit since the end of August.
     
  20. rfolsom805

    rfolsom805 TivoNPismo

    3
    0
    Apr 16, 2003
    Pismo Beach, CA
    I've had my unit since the first week they were out (so I've had it just over a year now) and this problem JUST STARTED a few weeks ago.. I've not had any issues with the unit at all since I installed it last year. This HAS to be a software bug of some sort.
     

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