TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. Oct 15, 2007 #81 of 512

    johnnylundy New Member

    Feb 2, 2005


    Try repeating Guided Setup after a reboot. That cured the problem for me. Haven't seen it in a week, and I was seeing it every day.

    And don't change the video if you can avoid it - that is when my problem started.
  2. Oct 15, 2007 #82 of 512

    paslax Member

    Apr 20, 2004
    Madison, WI
    Happened again today when listening to music over the network (wired). I hit the Live TV button and the screen was black. Pressing Ch-Up or Ch-Down results in the thumbs-down noise. Only resolved by a restart.
  3. Oct 18, 2007 #83 of 512

    ecovelli New Member

    May 30, 2005
    I have the TiVo HD, set to Native using the HDMI cable with two SA Cards from Comcast.

    I use the remote to put the TiVo in standby. This black screen problem seems to surface the next use after I use the remote to put the TiVo in standby while an HD program is on. It also sometimes seems to happen if I am watching a live HD program and the TiVo changes the channel to record a non HD program.

    I have had several problem with the (C) software. This is the most persistent. I lost my cable card validation, it reset my video settings, etc. I've also had several crashes.

    On my TiVo Series 2, no problems except once. This was the opposite of the TiVo HD. The unit displayed the TiVo background, but no menus and no response to the remote signals (other than the boing sound). Had to pull the plug and no other problems since.
  4. Oct 18, 2007 #84 of 512

    bobjjones New Member

    Aug 30, 2002
    Tivo HD < 1 week old, 2 cc's, HDMI in native mode.

    It has happened twice. Once the menus were great, went to watch a recorded show, it was just black. I deleted that show (dammit) and went to watch another (at this point the video was still in the menu). Same thing. But this time when I went back to the menu nothing at all in the background.

    I'm not sure what happened the first time.

  5. Oct 18, 2007 #85 of 512

    ic316 New Member

    Oct 10, 2007


    "Black screen with menus" bug happened to me today for the first time.(Have had tivoHD for 2 weeks) We had been streaming music from over the network connection previously, so there appears to be some correlation. restart resolved it.

    1080i Fixed
    2 S CableCards
  6. Oct 19, 2007 #86 of 512
    Mars Rocket

    Mars Rocket Loosely wound

    Mar 24, 2000
    Sinnoh region
    I have a brand new TiVo HD, updated to v9.2 yesterday. Today the Comcast guy came out to install the CableCards, and during the install of the second card I got the black background/no video problem. This made it impossible to test the channels because all I would see was the channel banner and a black background. I rebooted the TiVo (which takes a loooooooong time on this unit compared to my old S1) and everything seemed fine.

    I then started Guided Setup to get the new channels, and got the black background/no video AGAIN, making it impossible to confirm the channel lineup. There were only two choices anyway, so I went into advanced mode, chose one, and continued. After GS was done I rebooted again and it seems OK for now.

    Not a good first impression.
  7. Oct 19, 2007 #87 of 512

    Gai-jin Active Member

    Feb 28, 2000
    Quad City...
    This is similar to my experience. I got my cablecards on Monday, after having just installed the tivo. Since then, I've run into this glitch a few times. I believe when this occurs the cablecard channel test screen says 'no channels available' if you try it. (I've had quite a bit of trouble, but I think these two issues seem to go together.)

    Makes it really tough to know for sure whether the problem is with the cablecards, tivo, or provisioning info on the cableco side when this issue comes up right in the middle of the install/troubleshooting process.
  8. Oct 20, 2007 #88 of 512

    lessd Well-Known Member

    Jan 23, 2005
    Please report this to TiVo (I have) as its a problem that not very repeatable, If you don't spend time using the TiVo menus it does not happen too much but i am bumed the it happens in v9.2, although i have not seen it yet with 9.2J.
  9. Oct 20, 2007 #89 of 512

    Johnwashere Member

    Sep 17, 2005
    Columbus, Ohio
    This happened to me today. I just bought this tivo hd a few days ago at circuit city. Im runing 8.1 and just got my tivo from circuit city. The screen went black for me and I could not see any video. I tried switching chanels and my analog chanels worked for a litle bit, i swithced to the other tuner and a hd show was still running, then switched the chanel and it went black. I then switched to a analag chanel and it worked, then i tried switching a couple minutes later and the other analoag chanels did not work so all were out. then all of a sudden the tivo restarted on its own. it worked for a minute, then went black for 30 seconds or so then came back in and started working. I hope this problem does not come back!
  10. Oct 20, 2007 #90 of 512

    Endorphine New Member

    Jul 9, 2002
    Bremerton, WA
    Well I am sad to report that I gave up on the two different TivoHD's it tried for over 3 weeks to get working. I also had the video disappearing all the time, and the cable company did everything in their power to help me out. Every time I called Tivo they blamed it on the signal strength or the cable company.

    I sure wish Tivo would put out a product that worked without so many serious bugs. I still have two different series 2's, and my old one still suffers from the double button push.
  11. Oct 20, 2007 #91 of 512

    koensayr New Member

    Sep 18, 2007
    Interesting. This happened to me once right when my TIVO was installed. Though since then it hasn't happened since. Perhaps there was a bug in the original firmware and after the unit is installed for a bit a software update clears it up.

    I wonder what is going on...
  12. Oct 20, 2007 #92 of 512

    zaknafein Shorthanded

    Jul 17, 2001
    Kansas City, MO
    I saw this several times, but haven't seen it since 9.2 came around.
  13. Oct 21, 2007 #93 of 512

    jgerry save vinyl

    Aug 29, 2001
    I'm still on 9.1, output via HDMI, resolution set to native.

    I've had it happen twice now. Anything that's recording when it happens seems to be fine, so I wait for any recordings to finish, then reboot. Very annoying.
  14. Oct 21, 2007 #94 of 512

    Saturn_V Now with flavor!

    Jun 1, 2007
    Happened twice- Grey screen with menus displayed- no video or audio displayed. I've had the unit since October 6th. (purchased from Amazon)

    720 Fixed, HDMI, Analog Cable & OTA HD. Original HDD, no cable cards installed. 8.1 software.

    FWIW, the last time it happened, both tuners were recording...but I waited until both were finished to restart the box. Both programs (analog and HD) were recorded normally. I'm guessing it may be a display issue.
  15. Oct 21, 2007 #95 of 512

    bkdtv New Member

    Jan 9, 2003
    DC Metro Area
    If you are experiencing this issue, sign up for 9.2 because it fixes the problem. If you sign up now at http://www.tivo.com/priority/, you should have the new 9.2 software by Wednesday.

    The 9.2 release doesn't appear to fix the HDMI sync issue with a limited number of displays, but for that problem, switching video inputs or turning the TV off and back on will restore video.
  16. Oct 21, 2007 #96 of 512

    TomRaz Member

    Feb 28, 2002
    Saturn what color do you have configured for the sides of your letter box screens, gray or black ?

    What I found is if I have the letterbox configured for gray and the no video happens then my background on every screen is gray.

    If I have it configured for black, then all the backgrounds are black when the problem happens.

    I am running component for my video and I have one series M cable card with no ota.

    Assuming we are all talking about the same problem, 9.2 did not fix the problem for me I am waiting for a replacement Tivo HD to arrive.
  17. Oct 21, 2007 #97 of 512

    hooper Member

    Sep 22, 2007
    In 9.1 this issue was 100% reproducible by forcing a connection and then clicking live tv while in the connection status screen.
  18. Oct 22, 2007 #98 of 512

    aljack3 New Member

    Oct 22, 2007
    Ditto on the problem.

    Brand new TiVo HD unit just out of the box Friday.

    720P fixed, version 8 software, no cable cards.
  19. Oct 22, 2007 #99 of 512

    Saturn_V Now with flavor!

    Jun 1, 2007
    I'm configured for gray. And that's the background color when all video disappears.

    Hmmmm. Should hold off on the 9.2 upgrade if it doesn't solve the problem??
  20. Mars Rocket

    Mars Rocket Loosely wound

    Mar 24, 2000
    Sinnoh region
    As I posted above, I got the 9.2 update before I had this problem, so it definitely doesn't fix it. I haven't seen it happen since the first time, though.

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