TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. Oct 3, 2007 #61 of 512
    Rez

    Rez Member

    37
    0
    Dec 23, 2001
    Austin, TX

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    I've got both a TiVo HD and a Series 3. The TiVo HD is hooked up via component and I have not seen this issue, but with the Series 3 which is using HDMI (720 fixed) I've run into this several times after the new software update.

    Only a dance of powering the receiver, TiVo and display on and off has resolved the issue. I know the TiVo is alive as I get feedback beeps from hitting the remote buttons, but the display remains blank.

    In case it helps - Series 3 connected via HDMI to a HK AVR 347 and then to a Panasonic plasma display.
     
  2. Oct 3, 2007 #62 of 512
    rockymountaind

    rockymountaind New Member

    43
    0
    Sep 10, 2007
    You get a true "black screen"? I can actually see the menus and select items.

    I'm hoping 9.1 undoes whatever has been done, but see that randomsolutions is reporting the issue after the upgrade as well :(
     
  3. Oct 3, 2007 #63 of 512
    rucka

    rucka Member

    40
    0
    May 14, 2007
    I was having a similar issue BEFORE the update, so I'm not sure it is part of the problem.
     
  4. Oct 3, 2007 #64 of 512
    Hoosier_1701

    Hoosier_1701 New Member

    18
    0
    Apr 29, 2003
    Indianapolis
    I've seen this happen once too. Brand new Tivo HD. No cablecards installed yet. Analogue only through Comcast. It is set to 1080i fixed over component. It happened after I had forced a daily update, right after it finished the "loading" section. Only a reboot got the video back. I'm on software 8.1.7c2.
     
  5. Oct 3, 2007 #65 of 512
    rockymountaind

    rockymountaind New Member

    43
    0
    Sep 10, 2007

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    Before c2? If so, then it's been reported on 3 different sw levels. Dang.
     
  6. Oct 3, 2007 #66 of 512
    Doit2it

    Doit2it Member

    144
    1
    Jan 3, 2006
    Nashville, TN
    Happened twice to me. Once before 9.1 update (1st day of hookup, 2 weeks ago), once last night (5 days post 9.1). I have serial number 803 so that didn't make a difference. I am not using CCs but I do use manual recordings on QAM HD stations. My settings are Fixed 1080i and I use HDMI cable.
     
  7. Oct 3, 2007 #67 of 512
    kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    We'll, my issue has not got any better and the new tivo HD is freezing on menu's right out of the box (mainly when I brows by favorite channels) so while I'm still within the 30 days I'm thinking about returning for a full refund and wait till the issue is fixed down the line.
     
  8. Oct 3, 2007 #68 of 512
    turbovr6

    turbovr6 New Member

    32
    0
    Sep 1, 2004
    Now running 9.1 software. Now running native mode to my sharp aquos tv. I still use only OTA. no cable cards. Has not did this for a week yet. Lets see what happens
     
  9. Oct 3, 2007 #69 of 512
    rockymountaind

    rockymountaind New Member

    43
    0
    Sep 10, 2007
    I think I'll do the same.
     
  10. Oct 5, 2007 #70 of 512
    kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Thought things were getting better with my newly arrived tivo exchanged unit.

    Freeze ups when accessing favorite channels was down to a 5 second wait which could be tolerated as almost normal.

    However, tonight I went into "Music, Photo's and More" just browsing the fetures and selected "sculls and Bones" then I backed out when I seen it was just a game. Thats when the background went grey and no video or sound just text of the menu and I had to restart the unit again.

    Unit two days old, against my better judgement I want to keep it but kicking myself for not sending it back yet :eek:
     
  11. Oct 6, 2007 #71 of 512
    hooper

    hooper Member

    219
    5
    Sep 22, 2007
    Same thing here. Playing music from my networked computer. Going in and out of folders and changing songs, the background went black. Tried live tv and screen was all black. Reboot fixed this issue.

    TivoHD
    9.1 sw
    720p hybrid
    2 S Cards

    Seems like more than a few folks have had this happen when using some of the network functionality....
     
  12. Oct 6, 2007 #72 of 512
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Same problem as above, even after 9.1 downloaded today. Oddly, I never saw the problem with 8.1.

    It's too bad they don't have a logging mode we could turn on so the exact system actions could be seen right before the blank screens.
     
  13. Oct 8, 2007 #73 of 512
    turbovr6

    turbovr6 New Member

    32
    0
    Sep 1, 2004
    Got a complete lockup last night when I pressed Live TV. All video black. Yellow light does not even blink. Had to pull power cord. Tivo HD, 1TB Hitachi drive, 9.1 software. Video in Native mode. No cable cards. I use only OTA. WTF?????
     
  14. Oct 8, 2007 #74 of 512
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    One of my scheduled recordings didn't record as the TiVo says there was no signal on channel 40.

    So this morning I repeated Guided Setup. When Guided Setup came to the screen where it asks you to state what channel you receive on a certain numbered channel (for it to determine your lineup), the TiVo background disappeared and there was no video behind the menu screen.

    It did not interfere with finishing GS, and I rebooted after that and for the moment I have both tuners OK, with signals mostly 100% but a couple of channels at 80 and about 5 at 92-95%.

    Has anyone gotten any replies from TiVo about this?
     
  15. Oct 8, 2007 #75 of 512
    rcamille

    rcamille New Member

    108
    0
    Dec 23, 2002
    Long Island, NY
    If you read through this thread you will see that I experienced this problem with the earlier software version. I spoke to a TiVo Tech support rep today. She told me that I was the first person she spoke to that has reported this problem. Then she placed me on hold and spoke to her supervisor, who advised her to open a case on the issue. She did tell me that TiVoPony regularly scans this forum and has undoubtedly reported the bug to the programmers already. Lets keep our fingers crossed that they will get this fixed.

    For whatever it is worth, I can only replicate the problem when I am a layer or two (or deeper) into the menus and press the live tv button. If i backtrack through the menus and choose watch live tv, it never seems to happen.
     
  16. Oct 8, 2007 #76 of 512
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Thanks for making note of that. It could be the workaround we need. So to restate, if you always go to Live TV from the TiVo Central menu, and never use the Live TV button, that is apparently a way to avoid this?
     
  17. Oct 8, 2007 #77 of 512
    rcamille

    rcamille New Member

    108
    0
    Dec 23, 2002
    Long Island, NY
    To date, that has worked for me. If/when that changes I will post in this thread.

    In the meantime, if everyone else can try to pinpoint exactly what they did before the dreaded black screen appeared (and report it here and to TiVo tech support), i am sure it would be helpful to the TiVo programmers.
     
  18. Oct 9, 2007 #78 of 512
    houman

    houman Member

    83
    7
    Aug 2, 2007
    Redmond, WA
    I have noticed similar problem, the tivo hd is recording shows on cable, I turn on the TV, I get a brief flash (I can't read it fast enough) saying HDMI connection not supported or something like that, then black screen, but I can go to Tivo menu with the Tivo button and I can go to my HD channels (unencrypted HD via QAM -- no CC's), and I can read the menus, but I can't go to any SD channels, the only solution is to restart.

    Also when it happens, the shows that are being recorded are never recorded (they're stuck at 0sec), and you can't play them either...

    -H
     
  19. Oct 9, 2007 #79 of 512
    robm15

    robm15 New Member

    147
    0
    Feb 22, 2004
    Seattle, WA
    I had this problem last night for the first time. My TivoHD is 2 weeks old, has 9.1 software, with analog cable signal, no CC's, and no upgrades to the hardware.

    I was starting a recorded show from the now playing list. The screen went black like it always does immediately before playing, and then stayed black. When I pushed the Tivo button it went back to the menus, but the background was black. Menus functioned fine, and no other show in the NPL would play. After restart all was good, and all the shows I previously tried during the blackout, played fine.
     
  20. Oct 15, 2007 #80 of 512
    boogie

    boogie New Member

    2
    0
    Aug 3, 2007
    I just got my TIVOHD hooked up w/2 CC's. I was switching between different video output modes and noticed it would do the black screen/black menu thing when I pressed "live TV". I had to reboot to get any picture back.

    One way around it was to not press "Live TV", but to back out and select "watch live TV" through the TIVO menu
     

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