TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. Sep 19, 2007 #41 of 512

    Stinkweed8 Member

    Feb 1, 2004


    Now I remember that this happened JUST after I had messed with teh parental control settings...I changes some settings and turned off the tv...when I turned it back on I got the black screen and had to reboot.
  2. Sep 19, 2007 #42 of 512

    koensayr New Member

    Sep 18, 2007
    My particular setup uses a single Multi Cable Card? Could that be the issue? I like the idea of removing and then re-inserting the cable cards.

    Has this happened to people who DON'T have cable cards?

    Why spend the extra $200 on the Series 3? Me thinks they are offering the rebate so they can end of life the damn thing...
  3. Sep 19, 2007 #43 of 512

    paslax Member

    Apr 20, 2004
    Madison, WI
    I had it happen a few times before any CCs were installed. It also happened a few times after the Motorola S-Cards were installed.
  4. Sep 22, 2007 #44 of 512

    net114 Tivolitic Guru

    Dec 29, 2000
    I've had my unit for two days, and this happened to me today. Running Native. It seemed to be something with going into the menus with Amazon Unbox and such, and then switching back. Possibly a software problem with switching resolutions, but not sure. I would also not hold off for this problem.
  5. Sep 22, 2007 #45 of 512

    silypuddy New Member

    Jun 4, 2007


    I just had a blank screen issue last night but I didn't have to reboot. It failed to tune in a channel on the first try. I then flipped to a channel where I got the signal and then went back to the blank channel and it tuned on the second try.

    I'm running software ver 9.1.L5-01-2-652 with two SA CC's. Has anyone called into Tivo with this and gotten a response worth sharing?
  6. Sep 22, 2007 #46 of 512

    kmdmb New Member

    Sep 18, 2007
    New HD hooked up Thursday night. No mods no cable cards and running hybrid. Mediacom and antenna. Same problem 3 times now. Need a fix soon.
  7. Sep 22, 2007 #47 of 512

    aus1ander New Member

    Sep 17, 2004
    Same problem here, happened for the first time today (had the TiVoHD for a couple months now).

    720p Fixed.
    OTA digital and analog cable (no cable cards)
  8. Sep 22, 2007 #48 of 512

    lessd Well-Known Member

    Jan 23, 2005
    Now it happened to my unit today, reported it to TiVo, the HD TiVo CS said he had 4 reports already and TiVo knows about this problem, he does not know if the new 9.1 software fixes it or not. (I don't have 9.1 yet)
  9. Sep 22, 2007 #49 of 512
    Charles R

    Charles R Well-Known Member

    Nov 9, 2000
    This is the issue I have been seeing for a few days.
  10. Sep 23, 2007 #50 of 512

    HD4me2 New Member

    Sep 23, 2007
    La Jolla, CA
    One week old Tivo HD video failed on day 2. HDMI connection, output set to 1080i fixed. No CC, no service registration as yet. OTA via antenna and TWC analog only cable.

    Switched to native mode, OK. Switched back to 1080i fixed and video failure. Thought it was a fluke, but happened again yesterday.
    This time service was registered and software is at c2 version and 500GB esata added. Failure must have occurred while TV was off and no remote activity at all. After turning TV on, black screen no video.

    All symptoms as described by other posters to this thread.
    Reboot fixes the problem but that is no way to live.
  11. Sep 23, 2007 #51 of 512

    rockymountaind New Member

    Sep 10, 2007
    Not a good first post, but...

    It's happened twice in the 4 days I've owned the box.

    2 Mot S-cards
    Latest sw

  12. Sep 23, 2007 #52 of 512

    StuMan8424 New Member

    Jan 18, 2007
    It has also happened to me a few times over the past week or so. I don't have cable cards yet and my Tivo has no modifications. I think the times that it has happened have been when I've gone to the menu, and when I come back to live tv my screen is just gray. Attempting to change channels makes the thumbs down sound. The guide pops up and shows information, and the main menu works but with no background. I've had to restart to fix the problem.
  13. Sep 23, 2007 #53 of 512

    HD4me2 New Member

    Sep 23, 2007
    La Jolla, CA
    Happened again this morning. This time the video loss only affected tuner 1. Unlike the previous episodes, this time recordings and tuner 2 video is OK.

    No rhyme or reason to this. Had just added an HDTV program to season pass and upon returning to tuner 1, black screen. Changing channels on tuner 1 to DTV OTA or analog cable did not help.

    This getting to be irksome and if a fix is not in place before the 30 day cancellation period expires, the HD will be returned.
  14. Sep 23, 2007 #54 of 512

    aus1ander New Member

    Sep 17, 2004
    I'm sure TiVo is working on a fix. Be patient. There hasn't been confirmation that the new SW doesn't fix this problem, so if it persists after the upgrade (9.1), keep calling the CSRs.
  15. Sep 27, 2007 #55 of 512

    turbovr6 New Member

    Sep 1, 2004
    Sorry, started new thread but here is where I belong. I have the same issue. I have a Hitachi 1TB internal drive from WeakNees and using OTA. I will Contact Customer service. Happens when I hit Live TV sometimes. Like something is wrong with the vider decoder. Using 1080i fixed with HDMI.
  16. Sep 28, 2007 #56 of 512

    randomsolutions New Member

    Jul 25, 2007
    Happened to me 2 times in the last week. Almost missed Heroes. If they don't fix this soon Tivo loses my business after 7 years.

    Fixed 1080i
    2 cable cards
    Stock, no drive upgrades, latest 9.x SW level (TivoHD)
  17. Sep 29, 2007 #57 of 512

    Phillysports8982 New Member

    Sep 29, 2007
    I've had my tivo series 3 hd since july and I periodically get these problems of a grey screen on channels, it is definitely a CC issue because lets face it they are horrible. I've had Time Warner out 3 times to reset the cards, which works for a little while..

    I just wish there was some way for Tivo to help
  18. Sep 29, 2007 #58 of 512

    rockymountaind New Member

    Sep 10, 2007
    I think the problem being discussed is different from the "grey screen", and it's not related to CC (some reports are from owners with no cards).

    With this issue, the video processor (?) freaks. You can see static menus (Now Playing, Watch Live TV, etc), but there's no background animation. And if you try to watch anything, recorded or live, you get black. Rebooting makes it all better. At least that's how it's gone for me.

    Yesterday, I did get the background, but all recordings were inaccessible. Pressing play just left the blue background. Stopping resulted in a "keep or delete" screen. All recordings were affected. Rebooting fixed.

    So 3 major errors in my first 10 days of ownership.

  19. Oct 2, 2007 #59 of 512

    rockymountaind New Member

    Sep 10, 2007
    Called CS today and was told this was not a known problem. Mentioned something about checking signal strength, that 9.1 was being rolled out this week and ended up with a "take it back to CC and get a new box".
  20. Oct 3, 2007 #60 of 512

    kirk1701 New Member

    Feb 4, 2007
    yep, same here.

    Didn't know what caused it but after reboot all the programs I was recording on both tuners were saved. I just had to wait two hours till the recordings were done in order to reboot it.

    720P and using component video

    Called tivo support since I had some other problems already also with freezing with menu's and just got the replacement box in tonight. Still have the issue's with menu's freezing but not as bad.

    Probably end up returning for a refund while I'm in my 30 day return period.

Share This Page

spam firewall