TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. talljoe

    talljoe New Member

    21
    0
    Jan 12, 2002
    CA

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    This sounds like something I have been trying to get Tivo to fix with both of my HD tivo Boxes. Both HD tivo were purchased a year apart. Both Tivo will drop all Large blocks of channels at any time. The channels lost mostly are analog. I have called Tivo many time to see if they knew what the problem was. They finally told me this is a known problem that almost all the HD tivos have. They have been working on a fix, but that have nothing at this time. I asked for a discount until they resolve the issue. They said there was nothing they could do because the problem affects all the HD Tivos at one time or another. They also said they had no idea on how long it would take to fix the problem.

    It would be interesting to know how many HD owners Tivo's drop blocks of channels for a day or so and then get them back?

    What can I say. Misery loves company.
     
  2. bkdtv

    bkdtv New Member

    7,902
    2
    Jan 9, 2003
    DC Metro Area
    TiVo just released the 11.0b update a few days ago, which was supposed eliminate loss of analog tuners in most situations.

    Are you still seeing the same problem?
     
  3. Mar 1, 2009 #503 of 512
    talljoe

    talljoe New Member

    21
    0
    Jan 12, 2002
    CA
    I have the upgrade to 11.b software. Yesterday I dropped all the analog channels. I did a hard boot, as told to me to fix the problem for a short time by Tivo Tech's. After the boot I lost all channels for a hour of so. I am back up at the time. Be nice it this problem would settle down.
     
  4. May 1, 2009 #504 of 512
    etsolow

    etsolow Don't Try

    1,627
    12
    Feb 8, 2001
    Wisconsin
    I have a brand new TiVo HD. No customizations, no HD upgrade, running 11.0c software. I've had it for about three weeks and I've seen no fewer than 4 occurrences of this issue. I get no sound/video output, just a black screen, but menus and overlays appear correctly. The only recourse I've found is to reboot.

    I'm running @ 1080i fixed, via only HDMI directly to my Philips LCD TV. The only slightly strange thing I do, I guess, is I use StreamBaby to view downloaded video files. I haven't noticed any pattern, or any correlation with StreamBaby use.

    Any thoughts? Do I need to call support?
     
  5. May 3, 2009 #505 of 512
    30340guy

    30340guy New Member

    9
    0
    Apr 23, 2006
    Atlanta, GA

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    I believe I'm experiencing the same problem as you. I found a thread describing others with the same issue on the main tivo support forum.

    This issue really began for me a few weeks ago and has been extremely frustrating. It appears to happen more on particular channels and nights than others. Typically, it happens when I am recording an HD station.
     
  6. May 5, 2009 #506 of 512
    joey3002

    joey3002 New Member

    27
    1
    Mar 13, 2003
    I have 3 tivos, 2 of them do this on a biweekly basis. Just called tech support and was told, 'we are aware of the issue and a fix is being worked on'

    He then asked me to record all the times this happens to help them.. how is that going to help them?

    I have a trouble ticket number and all.

    btw, im on 11c plus analog, no cable cards. 1 of the 2 uses rca cables, the other uses hdmi.
     
  7. May 6, 2009 #507 of 512
    TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    Please send me a PM with your TSN or case number so I can look up your case and coach this agent for giving out incorrect information. While we are indeed aware and investigating actively, we do not require customers to track the times.
     
  8. etsolow

    etsolow Don't Try

    1,627
    12
    Feb 8, 2001
    Wisconsin
    I've been seeing these lockups on an almost daily basis, so I finally called TiVo support. They are cheerily shipping me a replacement unit. Fingers crossed!
     
  9. etsolow

    etsolow Don't Try

    1,627
    12
    Feb 8, 2001
    Wisconsin
    ...and apparently they deactivated my existing unit before the replacement arrived, so I can't use it in the mean-time. Nice... is that how it's supposed to work??
     
  10. HD4me2

    HD4me2 New Member

    31
    0
    Sep 23, 2007
    La Jolla, CA
    Now there is good news to report. After checking this thread periodically it appeared that the original "video loss" problem was indeed resolved, I purchased a new Tivo HD three weeks ago. After running the DVR for 2 weeks to screen out any potential reliability problems none appeared and the unit was stable and operated as advertised.

    Two days ago a TWC Tech installed an SA M-stream CC wich was succesful. In San Diego TWC advertises about 16 "free HD" channels as part of my basic/expanded analog cable subscription. It turned out that around 10 of these were missing, "channel not available", suspecting SDV I drove to the TWC service center and picked up a Cisco/SA tuning adapter.

    Did a "self install" and called the TWC activation number. A very helpful Tech activated the TA and the missing channels appeared. And here is a happy part. The tech advised me that my TWC subscription entitles me to "free" add on pack as well as a "bundle" discount. I selected the "variety pack" (normally $ 6.00) and the Tech activated it on the spot. He also stated that my total monthly charge would decrease by $ 2.00.

    Color me happy:)

    It would seem that Patience paid off this time.

    Note: I use R/S 1in/4 out bi-directional amplified splitters (Catalog #: 15-2506) and had some concern using that with the TA since that unit must send data upstream for SDV channel requests. Happy to report that it works. Also note that these splitters have a gain control allowing the user to either boost or decrease gain. The latter can be useful when the Tivo is susceptible to overload.
     
  11. Jan 5, 2010 #511 of 512
    shadow527

    shadow527 New Member

    1
    0
    Mar 22, 2007
    I too have been experencing the problem for sometime now....i have discovered a way to temp fix it with out rebooting...go into the menu (since that still works) go to messages & settings, settings, channels, and signal strengh ... and run the anoying sounding test till the bar hits 100...then hit the live tv button on the remote and it will restore it....at least till it happens again...at least this works for me
     
  12. Jan 5, 2010 #512 of 512
    joey3002

    joey3002 New Member

    27
    1
    Mar 13, 2003
    this does not happen to me anymore since I have been forced to use the access cards to get tv
     

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