TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. wtherrell

    wtherrell Active Member

    673
    77
    Dec 23, 2004
    Huntersville...

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    Well, the power cycle used to fix everything for a few days. Latest time I tried when Tivo booted up I get a black screen. No, it's not just a black screen. There is no video output at all. Have not been able to watch in a couple of days now. Some scheduled recordings and suggestions have recorded and I can transfer via MRV and looks like everything recorded OK. Just no video output from Tivo HD. Using HDMI. Monitor says no signal detected. Man, if I had known Tivo HD was this squirrely I think I would not have bought it. Gray screen problem was bad enough, but this!!
     
  2. miketo

    miketo New Member

    9
    0
    Nov 28, 2007
    I've heard the same "we're aware of the issue" from a first-level CSR. My TiVo HD is running the same software version and has the same problem. For anyone reading this thread (TiVoJerry?), the only correlations I've been able to find are:

    * Using the Pause button while playing back standard-definition content.
    * A Lineup Modification e-mail arrives from TiVo.

    Somewhere between 8 and 36 hours after these two events, the gray screen of death occurs. I'm betting the channel lineup modification shuffles some pointers around, which then get lost in the shuffle.

    For what it's worth, if I can't get TiVo to fix this, my wife is going to (a) kill me, or (b) trade me in on a Windows Media Center computer that works fine at our neighbor's house.
     
  3. Feb 2, 2009 #483 of 512
    myblubu

    myblubu New Member

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    Nov 23, 2008
    My Tivo HD hasn't frozen in a week or so - has Tivo Fixed the problem???
     
  4. Feb 2, 2009 #484 of 512
    wtherrell

    wtherrell Active Member

    673
    77
    Dec 23, 2004
    Huntersville...
    No, mine froze up just today. Then heavy pixellation and then the gray screen of death. I called Tivo and they said they are aware of the problem and are working on it. No hint of when it will be fixed.
     
  5. Feb 2, 2009 #485 of 512
    Dabreeze

    Dabreeze New Member

    13
    0
    Jan 21, 2009

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    I recently Switched to Fios Tv. Using 2 S-Card cable cards with a Onkyo 805 A/V Reciever a Sony KDFE50A10 RPTV and the Series 3 HD Tivo $ 299 version. My other components are the Oppo 970 and the Panny BD-35 Dvd and Blueray players. I have everything setup via HDMI EXCEPT the Tivo Hd which I'm using Component and Digital Toslink. Originally, I had the Tivo hooked up via HDMI as well.

    Everything programmed into a Harmony 88O universal remote. With the remote I'm having a handshake problem with the Sony Tv. The Onkyo, the Tv turn on with sound from the Tivo program that's on but no picture. If I turn off the Harmony and hit watch Tivo real quick again it all comes on fine with picture. I went into all the Harmony Activities and the setups all seem right. Device setups seem right as well.

    Anybody have a idea why the TV doesn't show the picture right away. I was thinking it probably is in the delays somewhere. I also have everything networked to Fios Broadband with the Action-TecM142WR Via Ethernet with A Nimh splice. The Fios Tech said it worked better than running a long Ethernet cable run. It works well, I've been able to access Netflix and Amazon no problem.

    It's been frustrating. I want to get everything working 1st time with the Harmony 880.

    Help !!
     
  6. Feb 4, 2009 #486 of 512
    ghuido

    ghuido New Member

    311
    0
    May 8, 2007
    Hey All

    Been reading throught this thread and trying to make sure I am experiecing hte same issue everyone is talking about.

    Mostly what I get is that I am changing channels usually standard not HD and hit channel up/down and then everything Freezes.

    The Picture Freezes and the TIVO Stops respondining to any Remote Commands. The Yellow Light that blinks on/off when you send a remote comand doesn't even come on.

    Restarting the TIVO HD solves the problem but is this the same thing as the GSOD or is this something different. Just trying to do my research so I don't start a new thread on something everyone knows about.

    Thanks. Any help is appreciated since my wife hate it when it happens.
     
  7. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Makes sense especially with the change over to digital and most if not all cable co's are doing a lot of line up changes.

    Plus the fact, my TivoHD is using only standard-definition always and anything I watch I usually just transfer HD content to it when I need to.

    I thought I had this issue fixed a month ago here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=6964046#post6964046
    But recently there was some line up changes and :rolleyes:
    "ITS BAAAACKKKK" :eek:

    By the way can someone test this and reply back.
    I got mine working a couple a times before I thought it was fixed by going into the channel line up, selecting Channel strength and just let it find the strength of the channel, back out and all was fine for a day or so.

    This time I did that I got a message saying "You have no digital channels" :confused:

    So to get my channels back I had to delete my lineup, rescann and I'm fine now till the next lineup change I assume.
     
  8. TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    Hello all,

    I am not up to speed with every post in this thread as it is quite long and was built upon an old thread. Although the symptom may seem similar, the cause is different.

    We believe we have a fix in place for a majority of situations and just started releasing it to a set number of random HD units as of last night. This is our initial release period where we review all cases logged against the new SW. If you are connecting on a regular basis but have not received new SW, you are not in this initial phase (i.e. making more connections will not get you SW any faster). If all goes well during the review period, the rest of the units will receive the SW shortly thereafter.

    I'm sorry for not finding this thread to post sooner, but rest assured that engineering had been working on the problem.
     
  9. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Thanks for the info Jerry :D
     
  10. miketo

    miketo New Member

    9
    0
    Nov 28, 2007
    Thank you, thank you for at least *listening* to those of us who are losing analog channel recordings every week. If and when you and the engineers determine the relationship between cause, symptoms, and fix, would you kindly post a mention of that here?
     
  11. DeWitt

    DeWitt Member

    424
    0
    Jun 30, 2004
    Saratoga...
    I think you have it right. Last night, unit froze up. When it restarted I saw I had a bunch of channel change messages!

    I tried forcing a connection to see if I was in the group getting the early roll out, but no luck.

    Interestingly after I forced a connection it took about 1 hour to get through loading data and then hung loading data 99% for 8 hours. I rebooted , but still no software update.

    here is hoping the early roll out goes well and we get the patch asap!
     
  12. HD4me2

    HD4me2 New Member

    31
    0
    Sep 23, 2007
    La Jolla, CA
    It has been one year and 3 months since I purchased and returned a TIVO HD and canceled the subscription for the problems described in this thread.

    Will keep checking periodically hoping for a fix. Still, no fix from TIVO after all this time does not instill me with confidence in the TIVO organization
     
  13. TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    The original problem that this thread was opened for was indeed resolved. While the reports of grey screens (or black, depends on what you have your letterbox color set at) are the same "symptom", the root cause is different. Looking back, I would've asked that this thread be closed long ago so that newcomers wouldn't reach the same assumption you have.
     
  14. HD4me2

    HD4me2 New Member

    31
    0
    Sep 23, 2007
    La Jolla, CA
    Well, thank you.
    Please note that I did start reading all posts from about 6 months ago but did not find any that clearly pointed to a resolution of the original problem. Perhaps it happened earlier.

    Agree, this thread should be closed and perhaps replaced with on titled "TIVO software upgrade bugs"
    That would account for the recent posts regarding the ver 11 bug.
     
  15. lessd

    lessd Well-Known Member

    7,963
    94
    Jan 23, 2005
    CT
    I have a Series 3 (original ) with two cable cards and got the grey screen for the first time tonight (2-16-2009) (had the TiVo for over two years). A soft re-boot fix the problem and all channels came back. If I get one problem (with an easy solution) every two years i will be happy.
    I don't know if this is the original problem in this thread as i did not read all 400+ posts.
     
  16. Rikkster

    Rikkster New Member

    12
    0
    Jan 15, 2005
    How can one get this update on a priority. It's VERY frustrating having to restart your Tivo and missing programs. That's what I have the Tivo for in the first place.
     
  17. russ_

    russ_ New Member

    26
    0
    Oct 9, 2008
    Bay Area, CA
    I agree, it would be nice to hear what the status of the update is and if there's a way to get it sooner rather than later. I'm still having a number of issues and while falling back to SD fixes it most of the time, the Tivo is still fairly unstable and I'm tiring of SD (which I could've watched on my old Tivo and saved a lot of money).

    TivoJerry, any update?
     
  18. bkdtv

    bkdtv New Member

    7,902
    2
    Jan 9, 2003
    DC Metro Area
    TiVo representatives are telling people over the phone that a fix is in testing now. They are suggesting that people who want to get the fix early sign up at TiVo Trials.

    If you want to help TiVo test a fix, sign up at TiVo's Field Trials site. Be sure to use the same screen name that you use here, so TiVo knows that you are experiencing the problem.

    Signing up is no guarantee that TiVo will pick you, but it increases your chances from none to potentially much greater than none if they recognize you as having a problem for which they are testing a fix.

    I would encourage all that are experiencing this problem to sign up above. Once again, use the same screen name that you use here.
     
  19. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Thanks for the link, just e-mailed
     
  20. Phantom Gremlin

    Phantom Gremlin Active Member

    1,579
    5
    Jun 20, 2002
    Tualatin,...
    My boxes sometimes act flaky in various ways. So I don't wait for gray screens or other problems to occur. I pro-actively reboot my boxes from time to time when I don't have programs scheduled to record. This seems to help. But maybe it's all in my mind.

    I think that a reboot about once a month couldn't hurt and probably helps. Of course this advice is useless to those who encounter problems much more frequently than I seem to.
     

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