TiVo HD - All Video Vanishes

Discussion in 'TiVo Series3 HDTV DVRs' started by tt881, Sep 12, 2007.

  1. velo116

    velo116 New Member

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    Sep 28, 2007

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    crap, there goes my theory
     
  2. velo116

    velo116 New Member

    9
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    Sep 28, 2007
    One thing I did notice after restarting the machine, I had inputted the command for the 30 second commercial skip button and this was now back to normal after the restart

    Would this happen with any restart? Was anyone else who's had this problem also programmed the commercial skip button?
     
  3. carmenloves2

    carmenloves2 New Member

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    Jan 24, 2008
    Me too! just bought a THD yesterday, and it happened when I was playing with the video modes. i switched to hybrid mode, the video was gone. switching back to 720p didn't help. had to reboot to fix it.

    I'm glad im not alone.
     
  4. strafe

    strafe New Member

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    Jan 26, 2005
    An update - I posted that I had repeated 'blackouts' when I was originally setting up my new TiVo HD and I was repeatedly connecting to the TiVo service to try and get the 9.2 update. The problem has not occurred since (~2 weeks).
     
  5. lqaddict

    lqaddict New Member

    114
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    Apr 4, 2005
    New York

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    Tivo HD software 9.2a, component, wired network, resolution is set to 720p Fixed, CC's just installed.
    Going to CC's configuration and trying to go back to Live TV - no video, but TC menus are functional without the background.
    Reboot fixed it...
     
  6. Phantom Gremlin

    Phantom Gremlin Active Member

    1,579
    5
    Jun 20, 2002
    Tualatin,...
    It's not the wireless adapter. I've encountered the gray screen as a result of wired ethernet activity.
     
  7. lqaddict

    lqaddict New Member

    114
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    Apr 4, 2005
    New York
    The same is here, I am using ethernet cable from Tivo directly to my router.
     
  8. Lampei

    Lampei New Member

    35
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    Feb 1, 2002
    Clearwater, FL
    Seems like there's a lot of 720P fixed users getting the error.
     
  9. xtracrispy

    xtracrispy New Member

    6
    1
    Jan 25, 2008
    I have the same problem as everyone else. My TV is 1080i only, and I use 1080i Fixed mode. It has only happened to me when I have been in the menus except one time it happened right in the middle of when I was repeating the guided set up. It asked me to verify that Channel 10 was CSN. Channel 10 was just gray and the rest of the guided set up completed with a gray background. No CableCard for me yet either.
     
  10. julied

    julied New Member

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    Oct 18, 2007
    I just set up my new TiVo HD (ordered from Amazon) and have had the "black screen" problem (well, it originally was gray, but then I changed the letterbox color to black). Comcast is coming on Tuesday to set up HD, so it is connected to my old 13 inch Sony with analog cable. I didn't change the resolution from whatever it started with (420, does that sound right? It's 4-something).

    I keep trying to transfer all the shows from my old TiVo (via wireless adapter) so that I can give the old TiVo to my parents (there's no easy way to do this, is there?), and the black screen problem keeps happening. It's really annoying because it takes FOREVER to navigate through the Now Playing list from the other TiVo to tell it to transfer a bunch of recordings and then I end up having to restart time and time again, and it forgets all the recordings it should have qued up to transfer. After the restart, the black screen is gone and things work (but it forgets the shows to transfer from the other TiVo). But, then when I go into the TiVo menu, it usually (not always) seems to get the black screen. I've seemed to cause the black screen both by setting up shows to transfer and by setting up season passes.

    This is really annoying and I don't like having a BRAND NEW right out of the box TiVo with problems. Should I try to return it (it is from Amazon)?
     
  11. SGR215

    SGR215 Member

    138
    2
    Jan 20, 2004
    To those who experienced this after purchasing a new Tivo here's my .02 cents. Take it for what its worth:

    Don't worry too much about it. While it seems pretty major when it happens, it happens far less after you've had your Tivo for a week or so. It happens after you've done a lot of things involving the menu. It rarely happens, if at all, to me now. The only times it appears to happen to me, which seems to follow a similar pattern with everyone else, is when you're using the menu for an usually long period of time. (Usually when you're doing multiple things too such as changing settings, creating wishlists, looking at the todo list, etc all in one go)

    The reason this is so common with new TivoHD's is because most of us spend an usually long amount of time working with the menu's and exploring all of the features after we hook up our TivoHD and/or get cable cards. After the "curiosity" factor has diminished, and normal use has begun, you'll rarely see this bug. Although it does need to be fixed, I wouldn't get to nervous about it after it happens to you.
     
  12. hastypete

    hastypete Member

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    Oct 2, 2007
    I've been using Tivo for 4 months now. I had this problem initially a few times. Then it went away. Now today, it's happened twice. And yes, I was using the menus extensivly. Doing some cleanup. Trying to order a program on Unbox. But I can't pinpoint the point at which the video went blank. It really is an annoying error. The other thing I was doing was checking the antenna signal since ABC decided to go "no signal" for some strange reason. I'm wondering if using the signal check is responsible for my problems today?
     
  13. cpages2

    cpages2 New Member

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    Jun 26, 2006
    Having the same problem for about 2 months now.

    TivoHD, Native, HDMI, Brighthouse Cable Cards.

    I notice that it seems like a gamble when I want to watch something recording HDTV. Sometimes I hit play and its just a black screen that wont let me FF or RW, othertimes it has recorded the show.

    I find if I goto LiveTV sometimes my HD channles suffer the same fate. All my SD chanels work fine though.

    This has been my fix. I goto the settings for my cable cards then under test chanels I goto first a SD show, then I switch to HD and it seems to bring all my channels back online.

    It doest bother me to much until I go to watch TV shows and every one of them are black :(

    I have had BrightHouse out here multiple times and no help. Im hoping Tivo releases a fix.

    - Mike
     
  14. renatele

    renatele New Member

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    Apr 4, 2007
    This exact thing has happened to my TivoHD just now. We were watching state of the union address on ABC (SD), terrible pixelation. Went into the signal check, the tuner 1 was showing lots of errors (the one tuned to ABC), with SNR values jumping all over the place (25 to 38 or so). Tuner 0 was ok. Watched the display for a minute or two, then hit the tivo button, and the background got black. Live TV output is also gone.

    My Tivo is new, have it for less than 2 weeks. No upgrades done at all. 9.2a software. Output set to 1080i hybrid. Using wired ethernet to the router.
     
  15. Supermurph

    Supermurph New Member

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    Oct 15, 2007
    Scottsdale, AZ
    Actually . . . . I've had this issue and an issue where the voice channel of the sound drops out for several months. It happens often and sporadically. I'd guess it's rare I make it two days without having to reset and now the reset often does not fix it. So far, I've been patiently waiting for a fix of some kind, but am now trying to escalate this with Cox. I also will soon try with Tivo. I have a feeling that I will be fed up within the next month and will either switch back to Cox's crappy DVR or will go to Dish Network. I shouldn't have to think about my TV this much.
     
  16. britdiver

    britdiver New Member

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    Jan 17, 2008
    Here's my latest news. My most recent "gray screen of death" happened to occur while it was recording. I had my normal menu access even though I had gray screens for all live tv. So I waited until the recording had finished and then did my normal reset from the menus. Then I was surprised to find that the recording had completed successfully! So it couldn't show live tv but managed to record ok. Odd!

    I have just called Tivo to "update my case" and after the usual "it's the cable cards" or "you should replace the unit", I managed to convince the girl that I know this is a software issue and there are a lot of us having this problem. Finally she did at least admit it's "a known problem" and "is being worked on". Of course no idea when the fix would be ready. So at least that gave me a little glimmer of hope that a fix is coming. Maybe.

    The fact that the next morning it was locked again and when I pressed the tivo central button it restarted itself was a little more disturbing and of course that was the one she was focusing on try to get my to switch the unit. Hopefully that was a one off event.
     
  17. rob.williams

    rob.williams Member

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    Oct 14, 2002
    Portland, OR
    Another data point. It happened to me today. I just got CableCards installed today, so this is the first day I've used it. I was setting up "Channels I Receive" when the TiVO HD started to record American Idol in HD. When I exited the menu, I had the grey screen, and only the guide worked. Couldn't change channels, and rebooted to fix the problem.

    The 10 minutes of AI that was recorded during this time was able to play back properly after I rebooted.
     
  18. Phantom Gremlin

    Phantom Gremlin Active Member

    1,579
    5
    Jun 20, 2002
    Tualatin,...
    That's not "odd", it's quite consistent with other reports. When I had my "gray screen of death" I had 2 programs being recorded. They both completed just fine.
     
  19. Moebius

    Moebius Member

    743
    3
    Nov 25, 2002
    Not there...
    I had this happen on my unit just out of the box yesterday, but to be honest, I believe it was half my fault anyway.

    Fresh out of the box TiVoHD
    No cable card
    No antenna connection
    Connection to cable
    Component output with optical audio
    Composite output to dvdr

    Had just finished a connection and was exploring a bit while the update was loading, trying to see if I could get any of the open hd channels (don't ask why).

    Obviously, most were no signal, and somewhere along the way I think I ended up trying an invalid, like 5-0 or some such animal. Then I switched scaling mode while I was looking through the menus and end up with the menu, but no background. Live TV is blank, bonks when I hit Info, guide comes up, but pressing select on a channel doesn't act like it tries to tune it. Pretty much nothing. I manually entered 59, switched tuners and did the same thing, but still nothing. Noticed under now playing the TiVo welcome vidoes were there. Tried to play one, same result, nothing. Checked and the same was happening with both the component and composite outputs.

    Finally decided to just reboot (from menu). Came back up (after a seriously nail-biting wait) and seemed fine. Both tuners were tuned to channel 59, menus had background, videos played. I checked and of course the last call to the mothership was now listed as failed, so I forced connection again, made myself not mess around until it finished loading and rebooting. So far, no troubles since.
     
  20. Feb 8, 2008 #380 of 512
    Angelus2007

    Angelus2007 New Member

    2
    0
    Nov 13, 2007
    I have had this problem 4 times since I got my new TiVoHD. All 4 times I was deep in the menus and using them for a while. I know for a fact the last 2 times which were right after each other this evening, I was at the cable card menu (can't get my second cable card to work with Comcast but that is another issue) and hit Live TV, if I back out or hit the TiVo button before Live TV didn't have a problem. The first time I was looking at the downloadable programs(CNET, Onion, ect). The second time playing with the cable card menu. I am not sure if I hit Live TV from those menus.

    I talked to 2 different people from TiVo this evening and one person told me version 9.2b should fix it, the next guy said 9.2b doesn't exist and I have the most recent version 9.2a Does anyone know if 9.2b exists and it that may fix the problem?

    I am not too concerned, I have only had it 2 weeks and I have using the menus a lot with my cable card problems, and like a previous poster said, it seems to happen to new owners since you spend alot more times in the menu. I know with my Series 2, after the first week I never went anywhere except now playing and to do list 95% of the time.
     

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