Tivo Hd, a wasted weekend!

Discussion in 'TiVo Series3 HDTV DVRs' started by cjacobs, Oct 14, 2007.

  1. cjacobs

    cjacobs New Member

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    Feb 21, 2004
    New York
    Hopefully, someone can give me some insight. I bought a Tivo HD last week to replace my perfect Tivo 2 and have had all the problems talked about in the forums treads. Cable guy installed the SA cards on Friday........

    No video, grey video. Loss of huge groups of channels and lockups. I've rebooted a hundred times and reset the SA cards as many. I'm ready to box it up and ship it back to Amazon. Then drive back to Cablevision and get thier clucky DVR I've used since last year with no issues.

    Can someone assist/convince me not to ship it back to Amazon! Any help would be appreciated!
     
  2. NetJunkie

    NetJunkie New Member

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    Feb 19, 2003
    Charlotte, NC
    Make them come out and fix it. The problem isn't the TivoHD. It's them not activating your CCs correctly.
     
  3. cjacobs

    cjacobs New Member

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    Feb 21, 2004
    New York
    Thanks for the quick reply. I should of mentioned that the video issue started from day one on SD as well. That's before the CC were installed.

    Also, I did bump up the internal drive to 500GB before the cable guy installed the cards. Could that have anything to do with the video dropping?
     
  4. JKay

    JKay Member

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    Feb 8, 2001
    Santa...
    I think before you can declare the THD defective you have to put the original hard drive back in and try the CC install again. Plus you want that original hard drive cable-carded so you can use it for future updates without needing the cable company’s support.
     
  5. cjacobs

    cjacobs New Member

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    Feb 21, 2004
    New York
    Thanks, I'll do that right now. I guess I'll need to call the cable company again if I put the original drive back in, right? Are the CC paired to the hardware or the software? Thanks again.
     
  6. Graymalkin

    Graymalkin Grumpy Poster

    56,552
    1,864
    Mar 20, 2001
    Northern...
    CCs are paired to the hardware, so the cable company will have to come back out.

    Did you ever try the TiVo with the original hard drive?
     
  7. cjacobs

    cjacobs New Member

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    Feb 21, 2004
    New York
    Yes, I did run with the original, but never gave it a workout like I am now. Have you heard of video issues brought on by a flakey hardrive copy?
     
  8. jfh3

    jfh3 Active Member

    4,471
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    Apr 15, 2004
    Denver area
    Yes, if there are errors on the drive itself.
     
  9. MickeS

    MickeS Active Member

    25,954
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    Dec 26, 2002
    And how soon before you started taking out and resetting the CCs? They might take a little while to activate. I hope you didn't overreact and start doing that within the first hour of installing them.

    Which video issues started before the CCs? Your description is a little too vague to be useful.
     
  10. cjacobs

    cjacobs New Member

    16
    0
    Feb 21, 2004
    New York
    I didn't touch the card for many hours after the cable guy was in on Friday. It's now Sunday and it keeps dropping channels. The video issue started by dropping the graphics and replacing with just grey showing the Tivo menus without the background. From there it just got worse with live TV becoming the background and then the lockups. Only a reboot would bring it back to the norm. I just stuck the native hard drive back in and am doing the wizard and keeping my fingers crossed. Thanks again for the help.
     
  11. cjacobs

    cjacobs New Member

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    Feb 21, 2004
    New York
    OK, now the video seems to be holding, but needs further testing. My wife will give it a workout. The problem now is card #1 only has a few HD channels and 02 through 20 of the basic channels. Should I wait or call the Cablevision?
     
  12. bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    Do a Settings -> Reboot first.

    If that doesn't fix it, it sounds like Cablevision only activated one of your CableCards.
     
  13. aus1ander

    aus1ander New Member

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    Sep 17, 2004
    Did you re-run Guided Setup after you "successfully" installed your cable cards?
     
  14. cjacobs

    cjacobs New Member

    16
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    Feb 21, 2004
    New York
    Thanks, I'll do that after my wife finishes with 60 Minutes.
     
  15. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    This seems to be the norm rather than the exception with the cable guy getting the cards paired... Last one out to my house wanted to pair both cards at the same time... I nearly booted him out the door, til I showed him the instructions that came with the Tivo for the "installers"...


    BTY, what version of software does the account setting indicate ?
     
  16. cjacobs

    cjacobs New Member

    16
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    Feb 21, 2004
    New York
    Thanks to all who assisted. After two phone calls to Cablevision I'm up and running. $50.00 for nothing as I had to do it over again on the phone anyway. I'm at 817Cxxx I believe. Should I worry about 91xxx?

    It appears I had an authorization issue on card #1 and also a bad copy of the original hard drive. (video issues)

    Thanks again!
     
  17. cjacobs

    cjacobs New Member

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    Feb 21, 2004
    New York
    Last question, I'm now getting all my channels on both tuners, but the black screen pops up every once in a while asking me to contact the cable company if I want to use the device.

    I guess I should invite the cable guy back on Friday when I'm home?
     
  18. bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    Take a look at your System Information screen. Do you have software v8.x or 9.1?
     
  19. kevini

    kevini New Member

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    Aug 15, 2007
    Your Host & Data do not match what the cable company has on file. This screen will come up whenever you go to a channel with copy protection enabled. Check on that screen and you will see it will say validation : unknown. It needs to go to valid.

    Either call up cablevision and have them check the host and data again or get them to come out and do it.
     
  20. demon

    demon BURNINATOR

    289
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    Nov 15, 2006
    Western SD
    Ah, I used to get that every so often with my SA cards when I was on Time-Warner, though it'd pop up randomly while watching a program (no channel change). Good to know there's a reason for it...
     

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