Tivo has sent out an extensive survey for the Stream via email

Discussion in 'TiVo Stream 4K' started by ptcfast2, May 28, 2020.

  1. rczrider

    rczrider Active Member

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    You don't see any value in finding out what bugs people the most so they can prioritize fixing those things first? I'm assuming you didn't actually get or take the survey, or you'd know that half of it is in regards to the Stream app and the way you use the device, not just asking what you like and don't like about the TS4K.
     
  2. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    they already know the top 10 major bugs and problems.

    Survey is just spinning the wheels.
     
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  3. rczrider

    rczrider Active Member

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    I didn't claim otherwise. What I said is that I see value in prioritizing the fixing of these bugs, which was part of the survey. It's silly to think they're going to fix every issue with the next firmware update, so they're trying to identify what matters most to folks.

    The other part of the survey was about the Stream app, which was clearly the single biggest reason TiVo released this device in the first place.

    If you don't agree that the survey addresses either of these things - and therefore has some sort of value other than giving a marketing person something to do - I can only assume you either didn't receive an invitation to take it, or did and refused. To those who took the survey, it's pretty obvious.

    I get that folks are salty over the TS4K, especially if you're someone already invested in the TiVo ecosystem. I, too, am annoyed that TiVo decided to make everyone a beta tester. All I can say is that you can let it ride and see what happens, or return the device and find something else. Trash-talking TiVo for asking for feedback is pointless.
     
  4. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    Lol. I didn’t say you did. I am not annoyed that they made everyone a beta tester. I already knew that was going to be the case. I am not trash talking them. I am merely pointing out that the marketing guy is going to do surveys whether they are needed or not because a person gotta look busy. Haven’t you worked in a corporation. Read Dilbert. Etc.
     
  5. rczrider

    rczrider Active Member

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    Except that with this logic, there are two scenarios: the survey is needed or it's not. I've clearly demonstrated that there's value in the survey outside of "person gotta look busy".

    So if the survey has value because the data from it can be used in such a ways as to improve the product, I don't think it really qualifies as "spinning the wheels".

    Maybe you're just talking to talk, I don't know. Some folks seem pretty annoyed at TiVo and I get that. I think they deserve criticism, but that doesn't mean that they deserve criticism for everything they do. By your logic, it's a damned if you do, damned you if you don't situation.
     
  6. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    lol. we both agree they got plenty on their plate without surveys.

    not sure you’re yammering on about.
     
  7. rczrider

    rczrider Active Member

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    Okay. If you still don't understand or aren't reading what I'm posting, then the one spinning their wheels is me. We get it, TiVo is wasting time asking you what to prioritize because you're not interested in telling them. Good thing you weren't offered the survey or didn't bother doing it, eh?
     
  8. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    ‘they already know the major problems’ implies a prioritization in case you don’t what the word ‘major’ means.

    it is a waste. but a lot of corporations tend to also do uneeded/excessive stuff like this to cover the butts of managers etc. that way they can blame it on the ‘data.’
     
  9. ElT60

    ElT60 Member

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    May 27, 2020
    The number of major problem isn't the only issue here. There is also the number of resources they have to fix the problems. Plus other issues/things on the plate ( e.g., rolling out AndroidTV 10 , the Tivo app pulls from iOS/Android Tivo app resource pool and their "to list" resource consumption, etc. ) . Problems have to be matched with resources to fix them which means there is more than just a unidimensional "complaint' meter vector of what gets done , when. This isn't a high cost product so there probably isn't a massive pool of developers sitting idling by to assign work to. ( pretty decent chance Tivo is selling this about at cost for the materials and operational support present. )

    If it is a relatively complex software stack there is an never ending stream of stuff to get fixed (or features requested). User 'chat' boards typically are not a good broad , representative measure of user experience. Survey can be better if take into account some factors to make sure getting a broad demographic.

    If they get the Beta to a highly skewed , too small demographic can get the same sampling issues. Survey can also confine/dispute some of the feedback got from the Beta folks also.
     

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