Tivo has kind of moved to Facebook

Discussion in 'TiVo Coffee House - TiVo Discussion' started by bradleys, Jan 11, 2019.

  1. bradleys

    bradleys It'll be fine....

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    i have noticed something recently and I am not sure it is obvious to everyone. Over the last year TiVo has added a couple of new Facebook groups that I belong too and have been focusing their efforts in those spaces.

    I have two thoughts why TiVo is creating alternative channels to this site. First, Facebook and social media is more active, easily accessible and the current thing. Second, nobody from Tivo can come to this site anymore without just unmercifully being hammered by internet ninjas fully of hate.

    I give TiVocommimity another year... I used to come here every day, now I do quite a bit less. I get current info a lot quicker other locations...
     
  2. krkaufman

    krkaufman TDL shepherd

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    It's partly because, I expect, it's cheaper than running their own site. They snuffed their own user forum within the last year ... after letting it die on the vine for a year+.
     
  3. bradleys

    bradleys It'll be fine....

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    Yeah, I suspect they created that channel for similar reasons - control.

    I have been here for a decade and every time a TiVo rep tries to join the community they aren’t well received. Facebook has a couple of things that bring value for them - traffics their forum failed for lack of traffic, and control.
     
  4. jcthorne

    jcthorne Well-Known Member

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    What facebook page are you referring to? I follow the standard Tivo page but very little is posted there except ads.
     
  5. krkaufman

    krkaufman TDL shepherd

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    weavb013 and bradleys like this.
  6. ajwees41

    ajwees41 Well-Known Member

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    this forum is not ran by TIVO
     
    mattack likes this.
  7. stile99

    stile99 Well-Known Member

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    I don't think anyone said they did. In fact, I think that was the point. The Facebook pages they can control, and get rid of the worst of the negativity. Here, since they lack that control, they cannot.

    I just hope they balance it to a degree. SOME negativity is not bad, and can be valuable feedback. If they're just doing it so they can get rid of everyone who doesn't drink the Kool-Aid, that's bad.
     
  8. schatham

    schatham Active Member

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  9. rdrrepair

    rdrrepair Bill Knapp

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    I think some post on here are the competition or someone repeating the same thing over and over again with a new screen name. At least on Facebook you have to post your name and stand by what you said. Russian trolls excluded
     
    CloudAtlas likes this.
  10. just4tivo

    just4tivo Active Member

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    And that's what makes this forum so valuable to TiVo owners and potential TiVo customers.

    If this forum were run by TiVo no one would get the help they seek.
     
    kpeters59 likes this.
  11. EWiser

    EWiser Member

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    Facebook is a broader audience than a forum. All types of forums have this problem. I have been on forums since the 80’s
     
  12. El Maestro

    El Maestro Active Member

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    I enjoy the contact with tivo in the innovator group. It’s actually really neat to have that kind of contact with a consumer product company.

    I never used the official tivo forums. This place is a very good user community and has been an essential part of my tivo experience.
     
    compuguy, CloudAtlas and bradleys like this.
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It's due to dedicated and hard working administrators. You have no idea how TiVo's support forum was like. It would help if TiVo_Ted had some help with corporate issues. It's not like we are going to affect TiVo's bottom line. Members of TCF get such pride in finding bugs. :)
     
    compuguy likes this.
  14. mattack

    mattack Well-Known Member

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    Well, the first post in the thread can be read as them thinking that Tivo has something to do with this site.
     
    ajwees41 likes this.
  15. leswar

    leswar leswar

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    and those of us that don't do facebook.
     
    Mikeguy likes this.
  16. bradleys

    bradleys It'll be fine....

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    That wasn’t my intention, but I suppose I could have been more clear.
     
  17. innocentfreak

    innocentfreak Well-Known Member

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    No facebook so can't participate so disappointing to see.
     
  18. shwru980r

    shwru980r Well-Known Member

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    Don't let yourself get cucked by Zuck.
     
  19. jcthorne

    jcthorne Well-Known Member

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  20. slowbiscuit

    slowbiscuit FUBAR

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    Overstatement of the year (so far) - reps here do take heat, sure, but those that stick around and provide useful info/updates like Tivo_Ted are accepted and appreciated. Even if we don't agree about their direction, lack of meaningful guide data fixes, ignoring commonly reported bugs etc.

    Said it before long ago - you have to be willing to take criticism in public forums, but in return if your company is doing the right things you'll be ok. And that's really at the heart of Tivo's problems, on balance they're sometimes doing that sometimes not. And that means breaking as much as they fix with every SW release.
     
    Mikeguy and kpeters59 like this.

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