TiVo has arrived!

Discussion in 'VirginMedia TV with TiVo - UK' started by nocomp, Feb 11, 2011.

  1. sjp

    sjp Active Member

    1,724
    1
    Oct 22, 2001
    London, UK

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    NOT a happy bunny, tomorrows install cancelled as they're "too busy"

    moved a shedload of furniture this afternoon to boot, wonder if the wife will allow it stay this way :(
     
  2. Setekh

    Setekh New Member

    5
    0
    Feb 6, 2004
    It may not be relevant, but the Technician who installed my TiVo on Tuesday swapped out all the "old analogue splitters" and installed digital versions.

    He said that his senior tech had had a problem (unspecified) on his first install and had found that the TiVo boxes "didn't like analogue splitters".

    The main problem on my install was that the office failed to pair the smartcard and the TiVo properly, so the poor technician wasted about an hour until the TiVo put up a message about not being setup and to call 150.

    I'm reasonably impressed, though I have found the UI niggles already mentioned by others and would gleefully wipe the discovery bar out of existence. I do like the "mini-IMDB" cast info, etc, and I really hope the PC app allows the use of a TiVoWeb like interface to search, set-up wishlists, etc. I suppose the Virgin web site might be OK when they get season passes working, rather than just "record this programme".
     
  3. Wizard

    Wizard New Member

    21
    0
    Apr 4, 2004
    London, England
    I had the same problem, the tech had to call 150 three times before they did it properly. I actually had the senior guy from the area turn up first and put the box in, he called to get it activated and then went and waited outside for the guy who was actually slated to do the install. When he arrived an hour later it still wasn't working so they called again and then again after another 30 minutes, finally they paired the box and card correctly and the box started to download. At this point the tech quipped that that was the quick bit of the install done, now it would take a while :eek:

    From start to finish it them nearly three hours in the end.
     
  4. warrenrb

    warrenrb Quiet Member

    330
    0
    Jul 20, 2002
    Belfast
    Hmm, yes. There's a way of customising what it shows in the 'displays' settings, but you can only set categories to show 'less' 'standard' or 'more' - sadly not 'off'. I'm already sick of Matthew Wright's smug face staring at me. And I think if you 'thumb down' a programme, it should no longer appear in the bar, just because "We like it and we think you will to".

    Tool Academy, I'm looking at you.
     
  5. CeeBeeUK

    CeeBeeUK New Member

    58
    0
    Mar 18, 2005

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    Thanks for the info, but he swapped the hardware in the wall box too... just in case!

    Apparently, there is now someone else in my area having the same problem. So they think it is UBR, but who knows what they are doing about it? Not me!

    The box is locking on to the centre but the centre cannot see the box, or something.

    During set up it connects, pairs the cards, downloads the software update, shows the '...may take an hour...' screen, then after that locks into an endless reboot cycle and so far everyone is baffled.

    While I have no TV.

    Sigh * 58 hours and counting...
     
  6. Setekh

    Setekh New Member

    5
    0
    Feb 6, 2004
    That sounds very similar. The card seemed to be paired OK initially in the engineering menu and the TiVO downloaded guide data. The problem was that it seemed to only ever get a partial data set and then threw that away after a few minutes. The TiVo eventually put up the message about calling 150 and the engineering menu showed the card as not paired.

    After another two or three calls to the office, they finally realised that the card was on the wrong connector (or something like that) and got it fixed. 10 or 15 minutes later and the Technician left while the guide data was still indexing, as it was obvious from the time it was taking that the TiVo had finally downloaded everything. By that time he'd already done the demonstration of "new" features, so didn't need to hang around.
     
  7. CeeBeeUK

    CeeBeeUK New Member

    58
    0
    Mar 18, 2005
    Maybe the interwebs can help... ;-)

    Every time the box has failed and the engineer rebooted in the diagnostics, the IP addresses would be empty and there would be an error on interactive services.

    When the box was un-boxed and connected, it would get IP addresses and a load of errors like card not paired, low signal. It would pair the card get 'the hit', all other errors would clear, but blam, from then on no IP and the interactive services stayed red.

    Any clues or suggestions from some of our learned friends! ;-)
     
  8. Wizard

    Wizard New Member

    21
    0
    Apr 4, 2004
    London, England
    Just a thought, when my box was put on the first thing that the engineer did, even before putting the card in, was to change the frequency of the box from the default to 666.75 I think it was. After that he went into pairing the card which is where mine failed.

    Whilst in the Diags screen I noticed that the signal strength was "Low", apparently they all show up as that though, he actually got a meter out of the van and tested the cable direct into it and said it was fine.

    HTH
     
  9. CeeBeeUK

    CeeBeeUK New Member

    58
    0
    Mar 18, 2005
    Thanks, but he changed the frequency on all three boxes.

    Anyone else?
     
  10. smokie

    smokie New Member

    420
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    Dec 27, 2002
    Yes, I'd forgotten that (my install was so long ago... LOL) There was a screen which was showing loads of errors. He said that was normal - I was quiet;y dubious - but when I checked later it was gone.

    I think it was in the engineers menu, which I can remember how to get into if anyone doesn't know and needs to. Not sure I should post it here, don't want me knuckles rapped!!
     
  11. smokie

    smokie New Member

    420
    0
    Dec 27, 2002
    Yes, I'd forgotten that (my install was so long ago... LOL) There was a screen which was showing loads of errors. He said that was normal - I was quietly dubious - but when I checked later it was all OK.

    I think it was in the engineers menu, which I can remember how to get into if anyone doesn't know and needs to. Not sure I should post it here, don't want me knuckles rapped!!
     
  12. tdenson

    tdenson New Member

    296
    0
    Oct 3, 2002
    Leeds
    In my unseemly haste to sign up I didn't ask ! And my chance of working it out from the mumbo jumbo that VM call an invoice heaven knows.
     
  13. cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    It will be very easy to work out. I have no problem understanding their billing :)
     
  14. Brangdon

    Brangdon New Member

    214
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    Feb 9, 2001
    Nottingham, UK
    Oh, then I'm sorry for putting words in your mouth. I had thought you were just being unspecific about whether "watch one" meant one live channel or one recording. For what it's worth, I now have my new TiVo and I've verified that my understanding (in #139) was correct.
     
  15. cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    No problem. Given the way a Tivo is supposed to be used, I assumed that the "watch one" - meaning a recording -would be taken as read :)

    Besides, I do sometimes not explain myself correctly anyway so I can't complain when it happens the other way round :p
     
  16. CeeBeeUK

    CeeBeeUK New Member

    58
    0
    Mar 18, 2005
    Someone, somewhere made a change overnight. Last night at midnight... box power cycling.

    This morning at 7am... box boots!

    I have a TV signal! :up:

    Now to go to work, let it download and index and tonight, we play! :D
     
  17. scgf

    scgf New Member

    240
    0
    Oct 24, 2000
    Market...
    I would like to know that too. As far as I have gleaned from reading rather a lot of messages about the new TiVo, it uses the same codes as the V+ - meaning that your Harmony will operate it using the device settings you currently have. If you download a generic TiVo device codebase I don't imagine it will work.

    To those of you who have TiVos - what extra keys are there on the remote above and beyond what the V+ remote has?

    Cheers.
     
  18. scgf

    scgf New Member

    240
    0
    Oct 24, 2000
    Market...
    Gosh, just noticed I have been on this forum for almost 11 years!
     
  19. Digital Fanatic

    Digital Fanatic Virgin Media Staff

    115
    0
    Feb 16, 2011
    Fantastic! :up:
     
  20. AENG

    AENG New Member

    240
    0
    Dec 20, 2000
    Bedfordshire
    VM said "be ready for our engineers at 8.00 a.m." So I was. It's now approaching 10.30. Nothing. :thumbsdown:
     

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