TiVo has a hard time taking my money

Discussion in 'TiVo Series3 HDTV DVRs' started by Dark Helmet, Mar 13, 2007.

  1. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
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    Nov 29, 2001
    SF Bay Area...

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    Dark Helmet,
    I had almost the exact same problem as you even down to using MBNA Shopsafe but with one exception, I never did take delivery of the S3 from TiVo. I ordered the first day and received the shipping delayed email so, being impatient, I called TiVo and asked to cancel the order and bought another S3 from a retailer. Got the S3 setup and lifetime transferred.

    When UPS showed up later with the TiVo ordered S3, I refused delivery. Never was contacted by TiVo and not charged (except pending status on the account) so I figured everything was fine until recently when I was contacted by Trans World. Now I have no S3 from TiVo and a credit agency demanding payment. As of now I don't know if my calls have this resolved but I'll be damned if I am going pay anything.
     
  2. Dark Helmet

    Dark Helmet Member

    133
    1
    Sep 15, 2006
    Northern...
    Wow, at least I was able to send a check into TransWorld and get them off my back. I would be sending certified letters to TransWorld ASAFP saying that I never accepted the TiVo and I don't owe them anything.

    My advice? Get the name of EVERY CS REP YOU SPEAK TO! Also ask them to note every call on your account.
     
  3. hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    No kidding. I can't imagine anyone read the whole thing.
     
  4. Dark Helmet

    Dark Helmet Member

    133
    1
    Sep 15, 2006
    Northern...
    Well, I called TiVo yesterday. I spoke to a CS rep named Garth. Garth said that there was a "payment block" on my account, and that he'd send a message up the chain to get the refund issued. He also said that he'd call me back yesterday. As of this morning, no callback received.
     
  5. Dark Helmet

    Dark Helmet Member

    133
    1
    Sep 15, 2006
    Northern...

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    Well, maybe we've got some progress here.

    I figured I'd give things another try, so I called TiVo this morning. I spoke with a CS rep named Joe ... who I think is one of the people I dealt with earlier with this whole mess. Joe told me that the refund was posted to the credit card last night around 6pm (it doesn't yet show up on the on-line credit card register).

    When I expressed some (polite) skepticism about this information, because I had been told this numerous times before, Joe told me that while the CREDIT to my account was posted back in March, the actual charge was just posted today. He said CS reps who were unfamiliar with how the billing system works may have confused the credit with the posting to the credit card.

    I got a reference number from him, so we'll see what happens.
     
  6. CTLesq

    CTLesq Active Member

    1,439
    15
    Jan 19, 2003
    SF Bay
    Dude, I am not close to blaming you for the mistake that TiVo made.

    What I was responding to was the question of monitoring large expenses on a credit card. I watch these things like a hawk. Probably I am OCD on the subject and it isn't fair for me to knock anyone on it given how I am about it.

    But I do watch my CC statements like its my job. Because sadly in my mind it is.

    I am glad to hear you are making some progress with TiVo. I hope this is resolved for you as promptly (at this point) as it can be.

    Craig
     
  7. jtlytle

    jtlytle Un-Registered User

    9,750
    4
    May 17, 2005
    Sacramento,...
    If that has been cleared, make sure to tell TIVO to contact Collection agency to remove your reprimand and brings the credit score back up! Also send you a letter from BOTH TiVo and Collect Agency that it has been taken care of. That's what I did with Captial One.
     
  8. Blackssr

    Blackssr Member

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    Mar 4, 2004
    I do not know how to type. I peck the keys. This post would have taken me six months to type!
     
  9. Dark Helmet

    Dark Helmet Member

    133
    1
    Sep 15, 2006
    Northern...
    Well, it's official. The credit for $40.80 posted to the credit card last night! This time, I managed to beat The Man (or at least we're even).
     
  10. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Good. I'll be sending you my consulting bill one of these days.




    :D
     
  11. ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
    0
    Aug 22, 2005
    well it looks like i finally got my issued resolved. got a manager 2 weeks ago and ended up paying them AGAIN with new CC and also got a 50 dollar credit for all the hassles they caused and for me to at least recoup some costs of pulling my credit reports. i just pulled my report and it shows no mention of any collection agencies. score is great too!
     
  12. ninaf

    ninaf New Member

    8
    0
    Dec 27, 2006
    I have a few problems getting things updated in their system. They kept telling me my zip code was wrong. I repeated at least 4 times per CS agent that it was indeed correct. They finally had to escalate the case up to some random dude who took a week to update my email, address and other information.

    It sounds like their customer information database sucks complete butt.
     

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